Shleppers Moving & Storage

The crew from Shleppers was outstanding. Great communication & initial quoting - including a virtual estimate over Facetime from Gavin. Our move date had to change three times because of an ever shifting closing date - but the team handled the changes without issue or additional fees, keeping the original price they quoted us. Day of move was easy and fast. Team was professional, friendly, and fortunately quite strong to move our tons of boxes and furniture. Highly recommended and would use again. Thanks!

Move size: 3 Bedroom Home Service cost: $2000

BIG MISTAKE. I used Shleppers in the past and made the mistake of thinking they would perform well on my recent move. The recent move itself went smoothly. However, I paid extra to have Shleppers take apart and reassemble a wall unit. Their "carpenter" lost parts, broke key parts to the wall unit, failed to properly reassemble the wall unit and was very rude. The Company also posted extra unauthorized charges on my credit card. AVOID SHLEPPERS AT ALL COST. Dealing with them on this move was a big mistake.

Move size: 4+ Bedroom Home Service cost: $6500

Used them to move within my apartment building. Not complicated.

They caused thousands of dollars of damage to our grand piano by dropping it and then concealed what they had done. After promising to address the problem, they refused to make payment and cut off contact. We have been forced to sue them. Any company can move furniture. The worth of the mover is how they react when something goes wrong. Awful customer service and dishonest management. DO NOT TRUST THEM.

Move size: 4 Bedroom Home Service cost: $4000

The Schleppers team is as good as it gets. Nick Rodriguez was upfront with pricing and worked with us right up until the day of our move to allow for adjustments - even if you don't have a perfect running inventory of your household contents, they are able to work with you to avoid surprise charges and ensure that nothing gets left behind. In addition, they took care of all arrangements with our new building and their strict moving policies - even seeing to it that Building Management had all required Certificates of Insurance on file ahead of our move-in date. Our crew of Sean Rodriguez, George and Abdellah were professional, courteous and friendly at all times and treated our belongings as if they were their own. My advice is to take as much stress out of moving day as possible and book with Schleppers ASAP!

Move size: 1 Bedroom Home Service cost: $1200

Worst Customer Service I have ever received. This company is a joke, can't even live up to their word that was given.

Moving from CA. to TX., was looking for a smooth move with a reasonable delivery window. I have moved long distance a few other times and have never had any issues like these.

I called and spoke with Bobby Nazari and explained to him what I needed. He was very helpful and had told me that if I have my stuff picked up between 11/10-11/12, the delivery would happen within 5-10 days after pickup. He assured me that this is a route (CA-TX) the company travels often and that a quick delivery would not be a problem.

Movers showed up on the 11/12, loaded my stuff, they were nice/professional.

November 24, Wednesday I call Jesse Heeber, the Ops Mgr. I ask him for a time when my stuff would be delivered since it was nearing the 10 day window. He told me that my stuff is still in CA, that days on the contract are actually business days and that puts my move to be delivered sometime in December, usually within 14 business days.

Yesterday was business day 14 so I reached out to Jesse and silence is all I get. I reached back out to my salesperson, who when selling me the contract was over the top helpful, and he TEXTED me to contact Jesse (again no one at this company seems to know how to use a phone)...When I explained to him that I had already tried that route and would appreciate any help from him, he goes silent.

I didn't hesitate to pay up to use these movers based on the sales pitch that was given to about the quick turnaround for delivery. I also had my car shipped (from a different company) and that arrived within a week, so I ask why can't my belongings happen in the same amount of time. I am now beginning to realize that the sales pitch was just being used to close the deal and once they get your items you are at their mercy as to when they will be delivered. Anytime I call I get directed to an operator, who is pleasant, but cannot help me in anyway except to say my message will be passed on to someone??? Every time I call and ask to speak to a MGR or Supervisor, I just get the run around and brush off or they tell me to go through Jesse Heeber. Which is obviously not working. No one at this company wants to help me resolve my issue, everyone wants to pass the buck and the buck ultimately stops at Jesse Heeber's desk and won't be escalated any further. I never get a call from a live person, only a generic email stating I will receive a call 24 hours prior to delivery.

I was originally going to get a U HAUL truck and move everything myself but after speaking with Bobby Nazari, I trusted and had faith that Shleppers would do an honest job. BOY, was I wrong.

Final comment: I received my items on day 37 and of course more surprises came along with the drop off. The driver who was to deliver the items began the conversation right away with “you know we will have to get a shuttle truck which will be $400 more and then there will probably a long haul charge”. I tried to contact Jesse and of course no answer. He did finally email me stating that it is common to have these charges added on to the delivery which then I asked why my salesperson (Booby) didn’t explain that in his sales pitch. Also interesting that the payment was made by sending it through Zelle directly to the driver which he claimed he did not receive any of that money???

Please do your research extensively, ask lots of questions and get your answers in writing, and read the fine print because chances are the charges listed there will probably be added on to your bill.

I have filed a complaint with the Better Business Bureau.

I will never recommend this company; this company is the worst when it comes to customer service. This company is a joke, I would stay far away from this company.

Please do extensive research before contracting with this company, especially if you are doing a long distance move.

Move size: 1 Bedroom Home Service cost: $4000

Shleppers has office staff who are exceptionally responsive, and teams of packers and movers who are pleasant and professional on every level. The flexibility that this business offers is remarkable -- I needed to change my moving date 4 times in 2 months, and they could not have been more gracious or understanding. Having the first month of storage free gave both them and me greater flexibility when it came to delivery, as well.

I sought a moving company that would offer personalized service at a competitive price, and they exceeded my expectations. Ihired Shleppers because of a friend's recommendation, and am pleased to confirm their value.

Move size: 4 Bedroom Home Service cost: $7800

Run don’t walk from this company

If you care about your belongings do not use this moving company. During my move, three pieces of valuable furniture were damaged in the move. Not marred, but broken: legs torn off furniture, wood pieces snapped off. The movers were so quick that they showed no care in the fact they were handling items that were not made of iron. Then after damaging the furniture, the foreman stood around virtually shaking me down for a tip for the crew.

The way the foreman modified me was to state that Shleppers had experienced furniture restorers who would be able to repair the damage and I would be contacted by the next business day. This turned out to be a complete fabrication. There are no restorers. They force you into a bureaucratic claims process, before they can even talk to you and then after a week of filing, radio silence and no responses to calls.

If you listen to their outgoing message they state they pride themselves on customer service. The only service they provide is taking your money and damaging your property, and then they ignore you. Please do yourself a favor and find another moving company.

Move size: 4 Bedroom Home Service cost: $5200