ShipSmart

I would give zero stars if possible. I'm in the process of reporting this company to the Better Busses Bureau for deceptive practices. They are a HORRIBLE company. They do not deserve a dime of your money. They will tell you one thing and then try to extort further money out of you. They will not adhere to an agreed upon delivery schedule. You’ll be lucky if you get your things a month after the date they give you and when you do get your things they will most likely be damaged. STAY AWAY FROM THIS COMPANY AT ALL COSTS. Watch out for Mike especially, he is the most dishonest sales rep I have ever dealt with.

Move size: Studio Service cost: $3300

The movers from Shipsmart damaged my property and refused to pay for the repairs despite the fact that they admitted in writing that the damage was caused due to their negligence. I had to hire a lawyer and start legal procedures. The person on the receiving end had to fight with the company every step of the way as they wanted to hike up the price by $1000 once they had the furniture in their possession. This practice seems consistent with other complaints I found on the internet. Shipsmart is the worst company both of us have ever dealt with and is totally untrustworthy in our experience. They make excuses for everything and do not accept responsibility.

Move size: Partial Move Service cost: $1400

I would rate this company a zero out of five. They promise everything, deliver very little, perhaps nothing. I have been waiting 3 months to get my shipment delivered, and I do not know when or if they will ever do so. They told me I would have 2 packers,they sent one, they said they would have a palette for my grandmother's glass cabinet, but they did not bring one, then they said they would do it at the warehouse. What if it brakes on the drive from Kings Mountain,NC to Charlotte, NC? They could care less it would see. They said my shipment would arrive in the Costa Rican port July 4, but it arrived the 12th or later apparently. Now they say it is farther than they thought to deliver it from the port to my house (I paid $1900 for it, they did not say the price could change at their whim and cost more). Now I have to pay $541.27 or they won't release my deceased parent's belongings that I have inherited, with all the cherished and irreplaceable memories that go with them. I know what goes around comes around, and I suppose that is some comfort, but I do find their treatment of their belongings very disrespectful in so many ways.
NEVER USE SHIPSMART, YOU'LL BE MISERABLE!!

Move size: 2 Bedroom Home Service cost: $9739

My aunt recently passed away in Sacramento, CA. I wanted to have some of her furniture shipped to me in Alabama but every mover I called wanted to charge me an exorbitant amount. I finally called ShipSmart and you cannot imagine how happy I am that I did that. They gave me a fair and equitable price, came right out to my aunt’s home, expertly packed the pieces I wanted and shipped them to Fairhope, Alabama. The furniture arrived in tip top shape. The fellow delivering the furniture was professional and friendly. All in all it was an A plus experience. I would totally recommend ShipSmart. They’re the best!
Jane in Alabama.

Move size: Partial Move Service cost: $1500

We can't thank the entire SmartShip team enough. From start to finish and every bit in between, everyone made the entire process stress-free and seamless. Carley at the beginning for helping the process get started, and along the way when Rosa was away; Rosa along the way with setting up the order, Nick (the pick up attendant in Vancouver), Robert with the payments and the gentleman at the end who delivered the shipment in Haymarket (our apologies for not catching his name). The professionalism and courtesy was outstanding. The timing worked out perfectly for our plans and price was lower than any other quote from a great number of other companies. We highly recommend SmartShip if it fits your shipping needs as you will not be disappointed.

Move size: Studio Service cost: $4700

I needed a company to move a few prized furniture items from a family home in the Washington, DC suburbs to Brooklyn, NY. The big national moving companies weren't interested in small moves and their prices were very high. Some of these larger companies wouldn't even consider smaller moves. I'm so glad I eventually chose Ship Smart. Everything went so smoothly at all stages, the furniture was packaged really well, handled beautifully and delivery was perfect. The delivery people unwrapped everything and they took away all the packaging. Perfect service. My Ship Smart agent provided great communication at all stages of the shipment. It was well worth the cost. I would not hesitate to highly recommend Ship Smart to anyone and to use the service myself again.

Move size: Partial Move Service cost: $1750

I have used this company a few times over the last few years and am just now getting around to posting a review for them. I only had about 20 boxes to move and a bicycle my daughter could not let go of and that is how I found them originally. They advertised as a smaller shipper type of deal. I talked to the girl then, who is STILL my contact now. Patricia. She was and has been helpful with all of my small weird things I order or ship from here to there and everywhere ( I am in design so I move odd things often) Plus I am super picky and from the East Coast so I have been called rude or impatient, but never by her she gets it! Thank you to Ship Smart and I recommend you guys all the time!

Move size: Partial Move Service cost: $1200

I'm in a last-minute move situation due to domestic abuse. I was referred here and told they could help me get things handled quickly. It took 5 days for them to get an estimate to me, with me contacting them daily to have to make changes. They failed to add expedited shipping and other charges, estimated items I didn't have, missed items I did have etc. I'm only now being told after paying that it will take a month for my things to be delivered to my new address, after contacting them specifically for the faster service. I've spoken with a different person on the phone each time, and have yet to see any promises made to me see fruition. If you're the victim of domestic abuse and need to get out quickly, this is NOT the company you want to use. Currently scrambling to try and find something else and hoping I don't eat too much of the cost if I use someone else and cancel this shipment. You guys really let me down. I was out of time from the start but the length of this process both on your ability to get an estimate to me and to get my items to me have set me back. I felt extremely rushed when paying, knowing I NEEDED to get this done quickly but the reoccurring issues on your end really made this process a lot harder and longer than I had hoped. So disappointed and will not be using you again or recommending to friends or family.

Move size: 1 Bedroom Home Service cost: $3674

My daughter needed to move from Santa Barbara back to New York in early April. She had to leave before all of her things were packed. We relied on a roommate and ShipSmart to do the right thing. Then due to Covid we were unable to meet the truck in NY. I called and they offered to hold her things as long as necessary. They even matched the price of our storage unit so we didn’t have to pay even more. I was concerned about her items being there so long and have heard horror stories about damaged and missing items. When we called to give them the date they could arrive (July 8) they expedited the delivery. I was amazed at the FABULOUS packing job they did. Two pallets beautifully packed. They even wrote on the fragile items what they were (mirror etc).

Communication with the company was easy and that they respected our Covid circumstances made me feel like I was dealing with people not just a business. A special shout out to Emily! They went above and beyond from beginning to end.

I would totally recommend ShipSmart and will use them again if we need a moving company.

Move size: 1 Bedroom Home Service cost: $2800

I booked ShipSMart to move my belongings from Chicago, Illinois to Victoria, British Columbia. I called them on a Thursday to book and they were able to fit me into their schedule for the next day, first pick up of the day. The entire process was seamless and easy. They came into my apartment to pick up all of my boxes, I didn't have to lift a finger. Everyone in the office was extremely easy to deal with and everything made it to Canada without any issues. ShipSmart advised me on how to correctly complete my customs paperwork and the price was very reasonable considering the service of moving a palette of items from the US to Canada. Everything arrived in one piece and nothing was broken. I would highly recommend this company for long-distance moves or if like me, you have to book a move from the US to Canada.

Move size: Studio Service cost: $1135

A couple of takeaways I have learned from using ShipSmart: 1. estimates are low-balled and based on weight, I was charged $700 more than my estimate because of weight and 2. communication is non-existent, I had to proactively call every time I wanted a basic update or confirmation. Also I was given a lot of misinformation with customer service reps making excuses every step of the way on why my delivery was delayed (took a little over 4 weeks from pickup to delivery to receive my belongings)

The real kicker is that my cheap $80 nightstand was packaged in a heavy wooden crate (contributing to going over the est. weight) without my consent. The delivery guys unpacking my boxes basically told me that it was overboard and unnecessary. Third and final tip from me is to package your own furniture if possible OR if you have something super valuable, then they will 100% go overboard for your valuables.

Move size: 1 Bedroom Home Service cost: $2400

I was originally quoted for around $1600. The estimated weight seemed really low so I called to tell them it would be more weight. I also realized I had forgotten to include a few items so I then called again to add items to my list of inventory. They made it seem like it was no big deal and it would be an easy fix at the end. When I got my actual bill it was $4700! A HUGE difference from my original $1600 quote. I was told it was because I had a more than expected weight.. which I completely understand and is why I called to add things to my inventory. A difference of $3,100 is absurd. They gave me a great sticker price, had me sign a contract, and then screwed me over by an obscene final bill. This move was unexpected as my father passed away and I was having to move out his apartment to a storage unit. I wish I had done my homework beforehand a $4700 moving bill is not something I can afford.. but if you can't afford it they charge you $75 a WEEK to keep your items in their storage. I was not pleased with the customer service either as they seemed very annoyed that I found this final bill a ridiculous cost. Be very careful if you choose to use shipsmart and expect a major difference in your final bill. Complete scam and very disappointed.

Move size: Partial Move Service cost: $4700

My move was a 1 bedroom work apartment from California to the Midwest. I had purchased all furniture in the apartment new 2 years ago, and 99% of the time I was the only one in the apartment —-so everything was in brand new condition. I went with Shipsmart based on their initial low (scam) quote and the fact that when you were on hold with them they touted the fact that they specialize in small moves, and had moved art museums, fine art, and even NASA. Clearly that was a load of marketing BS, as your items will not be treated like fine art in any way. They contract everything out to partner companies, so to my knowledge the only Shipsmart employees I dealt with were people on the phone who provided the “estimate“. ultimately, nearly everything I moved had scratches, dings or dirt on it. I was upset and shocked, as I really thought they might be a quality alternative. The biggest scam is the insurance. Be sure and read the fine print, because there is a $1000 deductible. and of course on move-in, you’re so frantic that you don’t notice all of the damage… the dings, dents, scratches. And at that point it’s too late to claim that they did the damage when you one hundred percent know that they did, but with a $1000 deductible, if they did $1500 worth of damage you only get $500 , as an example— in my case I paid $150 for their worthless insurance. What really gets me is the obvious lack of care they took handling my furniture. The couch had been banged around and had dents in the frame and worn spots on the material, but not so much that I could claim it needed replaced.. one small ($300) end table I had was very damaged, and when I think of that end table I think “how in the world did this company move NASA or an art museum?”. my mattress, which I bought a heavy duty (not just standard) sealed mattress bag for was ripped, and the mattress soiled. An area rug which had been rolled up with a cinch strap, had been refolded by Shipsmart, and was crumpled and dirty, i’m still trying to get it to lay flat and hope it isn’t permanently damaged— which also means I’m still waiting—- five days later —-to put furniture on it. if I had it to do over again, I would have definitely gone with a bigger professional moving company— from the estimates I received the cost would’ve been about the same, but again, I trusted shipsmart‘s marketing nonsense on being a small-move professional.

Move size: 1 Bedroom Home Service cost: $3000

I would NOT recommend this company if you want your shipment items to be delivered in full. I hired Ship Smart for a small, 1-bedroom apartment move (1700 lbs) from Seattle to Los Angeles area in October 2019. Two dressers / storage carts containing most of my summer clothes (casual, business, evening apparel) were lost during the shipment.

Ship Smart does not have and/or did not follow the most basic operating procedures that any professional shipping company should have in-place to accurately track the inventory list. They did not keep full and accurate documentation of items from pickup location throughout the storage, packing, transport, unpacking, and delivery process. The inventory list that I signed on pickup day in Seattle was not available to the delivery crew in Los Angeles, who created a new inventory list when they received the shipment at their warehouse. Due to this gross negligence, Ship Smart did not even notice the missing items during the 4-week period while they had custody of my shipment until I reported the missing items on the delivery day.

In their last communication on 6/4/2020, they claimed they were "waiting on another consignee to unpack their shipment to see if the missing dressers may have been accidentally included in that shipment".

It has now been more than 13 months since my partial shipment was delivered (11/25/2019). ShipSmart was not able to locate the missing items and has not communicated with me since June 2020.

For additional details, see my initial BBB complaint for Ship Smart, Inc. in Aptos, CA on 4/27/2020 (link not allowed in this review).

Move size: 1 Bedroom Home Service cost: $2964

They said it was just an ‘estimate’ and that’s why they increased the price of moving one sofa from $1500 to $2000 dollars! They also said the sofa weighed 283 pounds. It does not unless they are charging for a container as well as the sofa. They took my daughter’s information and said they would contact her for payment as we arranged. Three weeks later the called from an unidentifiable number to tell me about the extra $500 charge. They were expensive to begin with but this is terrible. Will never use again. Save your money.

Move size: Partial Move Service cost: $2000

I hired Shipsmart, their office out of Santa Fe Springs, CA, in August 2021, to handle a small move from CA to TX of about 25 items for a client of my small concierge company. What a horrible experience! The company is poor at communicating, difficult to reach, inaccurate at estimating costs (the final shipping cost was more than double what they estimated), and very poor at prompt performance timelines. Service through them drags on and on. They also told MY client, the customer I referred to them, inaccuracies and outright misrepresentations about information communicated to me and then back to the customer...Making me look bad in my client's eyes. Tread lightly with this group. In my experience, they are disorganized, inefficient and practice poor business ethics. Thanks Shipsmart, you really screwed me over.

Move size: Partial Move Service cost: $6600

Unfortunately, there is no way to get an accurate estimate of your move before they have your belongings. The estimate is, of course, much lower than the actual price but that price is only revealed once they have your items (for several days if not weeks) and have packaged them. You are still on the hook for some costs then even if you cancel. The weight is also only determined once they pack your items and includes the packaging they choose.

The items did arrive in good condition, packaged well. Curbside is the standard price package which means they put it in the driveway and you are responsible from there.

Move size: Partial Move Service cost: $1500

You are lucky if you are reading this review.

I have moved multiple places within USA and i know how these moving companies try to play with customers.

While, i was having a discussion on quotes with this company they understood that i was asking them very specific questions and she was initially nervous while lying, and then she disconnected the call.

They said, they do not bother size or weight of the item, they just need quantity of the item to generate quote.

They have front desk executive, trained to cheat people.

Move size: 2 Bedroom Home Service cost: $1000