Sega Transportation

They delivered for us as contractors for my iriginal carrier. They started playing all sorts of games. Not providing the certificate of insurance, and giving us many flimsy reasons on why they cannot bring the semi here. Finally when he delivered the driver Simbala Gassama(Calling himself Mike and Sega) came drunk, started shouting, snatched my phone and tried to hit me. I had to call the police to settle things. After that they were not much of a problem but they had lost a large chest, a cabinet, printer and benches. Also most items were scratched, torn and dirtied

Move size: 2 Bedroom Home Service cost: $5500

BEWARE: AVOID SEGA TRANSPORT AT ALL COSTS! They damaged many of my furniture (and completely shattered several items) and charged significantly more than estimated (while my inventory was less). The also broke my front door of the home I moved from and dented the door of my new home. Many of the boxes arrived crushed or ripped.

They also do not respond to email (Sega's emails will bounce back) and not take calls. Sega also left behind a bedframe which they refused to pick up / ship to my new home. I can also vouch for many of the negative reviews below as I experienced the same as well (e.g. coordinating with "Mike" and "Donovan" who ends up ignoring your calls). Zero stars. Sample photos attached.

Service cost: $2000

I would have given NO stars if possible!

There are several reasons for why we were very dissatisfied with the services provided by Sega Transportation, please see below:

- They were very unorganized and had no clear process for keeping an accurate account of inventory picked up or delivered.
- They displayed no true regard for handling of items (many of the boxes labeled "fragile" arrived crushed).
- They were not properly equipped with shoe coverings, and when asked if they could remove their dirty shoes before going upstairs on the brand new carpet, they told me "no", so my 15 year old was left at the landing of the stairs, did their job and grabbed the boxes they handed to him and placed in a common area.
- I had to ask them to be careful not to scrape the walls with the boxes, as one of the movers was trying to force a box which was positioned long way on the dolly thru an archway.
- Shattered my 50" Samsung Smart tv.
- Chipped the accent chair leg in three separate areas.
- Broke my 14k ladle belonging to a punch bowl set, which was a family heirloom passed onto me by my grandmother; this is irreplaceable.
- Contacted Sega the day my delivery was made in GA to immediately initiate a claim for my damaged goods, only to be told by Amy that she did not have my paperwork and that I would need to call back in two weeks, as by then the driver would be back from making a delivery in TX.
- Left four (4) voicemails to inform Sega that my electronics bin was also missing, with no return phone call. Called again yesterday and was told, "didn't you call here already and I told you, you have to wait for the driver to return"? I explained yes, but that was to initiate a claim on damaged items not missing ones.
- Amy advised that she could not promise to return my call once the driver returned, and if she didn't, I should call them.

I am a military brat, therefore accustomed to moving, but I must say this has been the worst move I've experienced! The movers clearly lacked professional training and know how (probably no fault of theirs, but definitely the company's), and didn't seem to think highly or have much regard for our things.

Move size: 2 Bedroom Home Service cost: $2400

This company is not to be trusted, they are not reliable and untrustworthy . Both the supervisor and employees are very rude and not polite. I was told that my things will be delivered on March 22nd just for me to call them to find out what time it will be delivered. This sega transportation company to me with all rudeness that it won't be delivered as promised that my things will be delivered the following week. And to make matters worse I told them that I don't know anyone in Florida and that it is my first time there. The supervisor told me to call another moving company to move my things, that is when I called All city van lines ,who went to their warehouse to pick up my things. And my things were delivered the following day. If you want to move please kindly read the reviews and please use all city van lines they are very professional , compassionate and reliable. Unlike this useless sega transportation .

Service cost: $1061

This company should be taken out of business. They are dishonest, crooked, unprofessional and every other word you can think of. They just want to seal the deal, get your money. They do not return phone calls. I did not even get to the move phase yet, this was prior to the move and after the deposit. No phone call returns. Unfortunately the deposit was lost as they never responded until after the 5 day refund clause, after repeated phone calls and messages left prior to the 5 day window. I can't even imagine what could've happened if the move went through and completed. EVERY review I have read on every site is negative and terrible about this company.
LET THE BUYER BEWARE. DO NOT USE THIS COMPANY.

Move size: 1 Bedroom Home Service cost: $2050

I was in a pinch to hire movers quickly and went to gotmovers.com, put in the items that I needed to move and immediately received calls/emails from different moving companies. SegaTransport was one of those and offered me 'a good deal'. BEWARE OF THIS COMPANY. I had 10 boxes, a bed, small table and a dresser. They promptly picked up my items the next day, March 3rd and I have not heard from them since. I've already paid them over $500. My 'sales guy' Tom Thunder has never returned any of my calls/emails. Among the numerous times that I've called every number that I can find for the company (they don't have a website), I've only gotten two people on the phone. One girl confirmed my items have not left NYC. They were picked up in Philadelphia and should have been sent to Denver. Tom quoted me 7-10 days, when the movers got there, they said it would be 21 days and that Tom 'lied' to me. Its been 30 days. Based on other reviews, I am fearful of the condition of my items if/when they do show up or of other unexpected fees being charged. Any advice is appreciated if you've had experience with this company.

Move size: Studio Service cost: $1000

ZERO stars! DO NOT USE..this company has zero customer service and no organization. They don't provide the services they promise and hide behind a bunch of excuses and poorly written contracts. This company seems like a scam. After a month I still don't have my stuff..the truck hasn't even left the warehouse in NY to come to SF! I fear the conditions of my items and all dispatch can say is "the truck absolutely won't leave till it's full". That's NOT my problem. They should not have picked up my stuff if the load wasn't ready to fill a truck. I had flexibility with my pick up date.

Also, they jacked up the price when they got to my house by 35%, the movers asked for a $150 check made out to CASH for a 'stair fee' and a week before the move the phone number was disconnected. SKETCHY at best..probably ignoring all the lawyers and angry customers.

I offered to find a truck to take my stuff if they would issue a refund and they said "that's not going to happen". They know they I can't force my stuff here, but what I can do is file a lawsuit and report them to the BBB which is what I am doing! Anyone else want in for the class action lawsuit? My top attorney friend can contact you for a statement.

Service cost: $1450

This lousy moving company definitely should be taken out of business and I don’t know why it is still allowed to exist since there are so many negative reviews. They were so unorganized that they did not have any idea when stuff could be delivered. My stuff was delivered two months after picking up and several items were broken. The movers were so rude and greedy. The first thing they did when they arrived was to ask me to pay them extra 700 hundred dollars in cash on the top of moving fee for no reason otherwise they threatened they would just drive away without delivery. This is absolutely ridiculous. However, I had no choice and had to pay them. One of the guys even yelled at me when I paid them a bit slow. The whole moving experience was terrible. DO NOT USE SEGA TRANSPORTATION INC. !! THIS IS THE WORST MOVING COMPANY EVER!

Move size: 3 Bedroom Home Service cost: $5000