Sannah Van Lines Inc

Terrible company!

DO NOT hire this company, their initial quote is always too low and will be raised. Your delivery will be late and your property will be damaged. After all this we had to take them to arbitration. We got the arbitration award and now they won't pay. I've tried contacting them several times and they just decide to ignore me and don't call back. Now I'll go to the courts to move the arbitration award to a judgement so it can be enforced. AVOID THEM!

Awful experience

By far the worst moving experience I have ever had. First quote was around $1800. When they came to start the move we were told “it will probably be slightly more than that”. After moving truck got loaded we were told our total was going to be $4700. I asked if we could unload the truck at this point and was told “I could follow him to the warehouse” as he wasn’t going to unload. Delivery ended up being late and missing many items that I have kept a list of and all stickers. Was offered $60 when lost items were well over $5500. Needless to say I will be going to small claims court for this one if not more. If anyone has had similar experiences please reach out to me at jpietila85@yahoo.com. Thank you

Scammers and liars

Don’t walk away from this company, RUN! There are several reviews here that fit the exact pattern we experienced. When they got to our house they told us our stuff was double the SF estimated. Charged us another $2K.

Almost every piece of furniture had damage. A wooden filing cabinet was literally broken in pieces.

They showed up two weeks late and it was one guy. The first thing he did was count the number of stairs we had assessed a $225 fee for our stairs. When we booked the move we covered stairs and were told they were included.

The poor guy who delivered our stuff was alone and so I had to help him carry heavy stuff upstairs, despite paying movers so that I would not be doing that.

They are a shady, scumbag company.

Worst company ever.

This is not a reputable company. They quoted a price then raise it three times. They stole items. (TV, sewing machine, ladders ect.) they were hired to pack belongings which arrived broken (hanging art, dishes, crockpot, lamp etc). They used tape on wood furniture ruining the finish (dinning table, end table). The above is an example there are too many things they broke, stole or ruined to mention and they refuse to provide any compensation. It would be cheaper to buy all new then hire this awful company.

Fantastic movers!

We used sannah van lines for our move from Seattle to Olympia, and everything went smoothly. Luke, Orlando, and Steven did a great job - it took almost 12 hours from start to finish, but that's because they took the time to pad all the furniture to make sure nothing was damaged. The final amount was higher than the quote, but that's because our move was considered "long distance" and charged by weight, and the total weight was a bit higher than estimated. If you want a company that treats your belongings carefully, I'd recommend this one.

Still Don't Have My Furniture

If you want your stuff picked up, stored in their warehouse in Anaheim for an undisclosed period of time, not be able to get a response from their customer service about the location of your items for days, and when you finally get a live person after business hours, to have that person tell you that if you would like your items, YOU MUST PAY AN EXPEDITE FEE, then this is the company for you.

By the way, I did not contract with this company. They are an affiliate of the broker I did contract with. The broker has not returned a single call, email, voicemail, or email since my stuff was picked up on 8/12.

It's 8/25. According to the airtag, instead of being in Pittsburgh where it was supposed to be on 8/23 as per my original contract, IT"S STILL IN ANAHEIM.

Do not use!

I'll just give the highlights of our nightmare. I've never moved across country before. I called around and ended up going with AllCoastMovingGroup and worked with our Relocation Specialist, Alexis Miller. We verbally went through our 1 bedroom house and what needed to be moved which included crating 2 motorcycles. She estimated $5,367.12 sight unseen. Which seemed strange to me but she assured me that a QA person would come out to our house a week prior to my June 2/3 move date and give an accurate estimate. This was just to get us going. I paid $1,976.71 to lock us in. They lowball you to get you. I was later told by Alexis that they do QA over the phone via pictures and video. A week before our move, we get a call from Robert QA and am told he can't receive pictures or video. We sent him a complete inventory list of everything along with dimensions. New quote was $13,301.24 and we needed to pay another $3,500. Sannah Van Lines come June 3 at 3:30pm in a beat up cracked windshield delivery truck. Safuen, lead guy said we have WAY more things and said "worse case scenario" it will be an additional $14,000. They took 2 truckloads to their "warehouse" where our things would be…

Broken promises, up-charges, terrible customer service

I held off writing this review for several weeks in hopes that they may turn things around, but they have not, and i feel the need to warn people about this company. I truly do not understand how they have positive reviews and assume they have planted these or paid for them.

I have been without furniture for over a month after being told my items would arrive 3 weeks ago. You cannot get in touch with any person to speak to about this - they have a nice lady who is a middleman but unfortunately there is literally no way to speak to a person.

They arrived a day late to pick up my things.

They told me 4 different prices and tried to charge me more money at literally every step of the way (despite promising this was their final price). When you object, they say they will leave all your furniture on the street.

My items were picked up and then sat in a warehouse for over 2 weeks and I still have no idea if/when they will ever arrive.

I have NEVER dealt with a worse company and would strongly encourage anyone considering them for your move to RUN AWAY.

I was given false promises by David and Michael. The moment after you pay them, you will never be able to reach anyone again and…

Lack of communication & punctuality

The dispatchers have been nice. They have good customer service, However, today is Tuesday June 22nd 2021 and I have not heard back from anyone since Saturday June 20th. I have called, left messages, text messages, emailed, and have yet to get a reply. Value Added movers are the moving brokers that contracted me to them. I recommend using PODS or UPACK. Trust me, its worth the additional money, not worth the stress. Our entire life is in that truck somewhere in the US and we have no idea if its in a warehouse or on the road. The quote they gave us more than doubled. On the date and time they were supposed to arrive they were 6 HOURS late from their arrival window and they never called. I had to keep calling. They told me they would not take more than 14 days form the day they pick up, its been 19 days now. Lastly, they told me the truck that picked up our things would be the only truck moving our things and no one else. Lastly, Lastly, I was told they had moved all of our things to a bigger truck thats moving a few families all the way to Florida because Sannah doesnt do interstate moving! So now they are likely with a company we have no idea who they are or what reputation they…

DO NOT USE- COCKROACHES

I’m going to keep this review to only the highlights of this horrendous move. It should be enough to keep you away.

1. The dirty, disgusting mover, yes only one showed up, he sat down on my mattress after setting it in the box springs, patted it, rubbed it, looked at me and said “nice mattress.” He was trying to be seductive! WTF!

2. My boxes sat in their warehouse for weeks before being delivered. As I’m unpacking I’m finding COCKROACHES!!!!!! ?. Alive and well!!! I counted a total of 36!!!!! It cost me $120 for an exterminator on top of the disgust!!!

3. Having numerous things broken, pictures sliced, and a treadmill dashboard practically broken in 2, I was told by their adjuster that I will receive approximately $124 in restitution. I didn’t argue although it should have been triple that. My point is, it’s almost 1 year later and they still have not sent me my money owed! Their response each time I call is the same; “We will disperse your total dollar amount soon.”

4. So much more but the above should be enough to make you think twice

BTW, ALL COAST MOVING is the company who brokered Sannah Van Lines. So be sure to check everyone you’re dealing with.

Do NOT USE. SANNAH…

Horrible COmpany

Update: Terrible settlment Process. I filed the claim form for document on 02/03/23. After a LONG back and forth, I accepted of settlement form through CSI (Their third party settlement processing company) on 05/31/23. It is currently 07/26/2023 and there are no check received as a 45 days promised.

Short Review: Unprofessional (Expect a long exhausting fight with their customer service just to get your stuff delivered), Stealer (Loss of Package with no resolution), and lier (DO NOT trust what they said, it is different than what they lure you to sign the contract).

Long Review:

Disrespectful customer service, hung up in the middle of the call. Delayed return call, unprofessional attitude, dragging delivery date(from 1-3 days before signing contracts to 1-7 days when talked to movers then 2-21 days, and dragging time and hours on delivery date). Terrible communication between drivers, dispatcher and customer service My expected delivery date was 3 days after picked up (assured by movers and stated in contract) but did not get delivered until 20 days after lots of pressures and hundreds of calls and complains from me. My items was damaged from rough handling and humidity upon…