Sannah Van Lines Inc

I’m going to keep this review to only the highlights of this horrendous move. It should be enough to keep you away.

1. The dirty, disgusting mover, yes only one showed up, he sat down on my mattress after setting it in the box springs, patted it, rubbed it, looked at me and said “nice mattress.” He was trying to be seductive! WTF!

2. My boxes sat in their warehouse for weeks before being delivered. As I’m unpacking I’m finding COCKROACHES!!!!!! ?. Alive and well!!! I counted a total of 36!!!!! It cost me $120 for an exterminator on top of the disgust!!!

3. Having numerous things broken, pictures sliced, and a treadmill dashboard practically broken in 2, I was told by their adjuster that I will receive approximately $124 in restitution. I didn’t argue although it should have been triple that. My point is, it’s almost 1 year later and they still have not sent me my money owed! Their response each time I call is the same; “We will disperse your total dollar amount soon.”

4. So much more but the above should be enough to make you think twice

BTW, ALL COAST MOVING is the company who brokered Sannah Van Lines. So be sure to check everyone you’re dealing with.

Do NOT USE. SANNAH VAN LINES!

Move size: 3 Bedroom Home Service cost: $4000

By far the worst moving experience I have ever had. First quote was around $1800. When they came to start the move we were told “it will probably be slightly more than that”. After moving truck got loaded we were told our total was going to be $4700. I asked if we could unload the truck at this point and was told “I could follow him to the warehouse” as he wasn’t going to unload. Delivery ended up being late and missing many items that I have kept a list of and all stickers. Was offered $60 when lost items were well over $5500. Needless to say I will be going to small claims court for this one if not more. If anyone has had similar experiences please reach out to me at jpietila85@yahoo.com. Thank you

Move size: 1 Bedroom Home Service cost: $4700

This is not a reputable company. They quoted a price then raise it three times. They stole items. (TV, sewing machine, ladders ect.) they were hired to pack belongings which arrived broken (hanging art, dishes, crockpot, lamp etc). They used tape on wood furniture ruining the finish (dinning table, end table). The above is an example there are too many things they broke, stole or ruined to mention and they refuse to provide any compensation. It would be cheaper to buy all new then hire this awful company.

Move size: 3 Bedroom Home Service cost: $20000

The dispatchers have been nice. They have good customer service, However, today is Tuesday June 22nd 2021 and I have not heard back from anyone since Saturday June 20th. I have called, left messages, text messages, emailed, and have yet to get a reply. Value Added movers are the moving brokers that contracted me to them. I recommend using PODS or UPACK. Trust me, its worth the additional money, not worth the stress. Our entire life is in that truck somewhere in the US and we have no idea if its in a warehouse or on the road. The quote they gave us more than doubled. On the date and time they were supposed to arrive they were 6 HOURS late from their arrival window and they never called. I had to keep calling. They told me they would not take more than 14 days form the day they pick up, its been 19 days now. Lastly, they told me the truck that picked up our things would be the only truck moving our things and no one else. Lastly, Lastly, I was told they had moved all of our things to a bigger truck thats moving a few families all the way to Florida because Sannah doesnt do interstate moving! So now they are likely with a company we have no idea who they are or what reputation they have. I guess now it depends what order we fall in on the way there.

Move size: 3 Bedroom Home Service cost: $8000

Long distance "VIP" move from NorCal to VA. They damaged every piece of furniture from dents, tears, and chair legs literally broken off and they couldn't even locate the piece. I have included 2 pictures of damaged items, the poorly wrapped and broken chair as well as the china cabinet with the shattered mirrored backing. All glass shelves were also damaged.

They "lost", most likely stole over $15,000 worth of large items such as 4 mountain bikes, saw horses, mitre saws, 3 Dyson vacuums and more. The truck containing those missing items was lost in transit for days with the only explanation of the truck driver had some personal issues. They literally couldn't contact/find the truck so it arrived 2 weeks late after the first truck.

Other missing items had been loaded into the personal vehicle of the crew supervisor at the pickup location because there wasn't any room left in the second truck. We were told the supervisor was going to meet up with the other trucks in order to transfer the items but we have no proof this ever happened.

The first truck arrived with someone else's items in the back. We paid for a full trailer but that truck left the origin before it was full. We were not given any legible inventory lists and our tags were from 3 different lot numbers but only 1 lot was on the list. was unloaded and there were SEVERAL damaged items. Furniture was not properly wrapped with moving blankets (they didn't bring any), mattress covers and other packing methods used to prevent damage as outlined in the agreement were not used. We were charged for packing materials that weren't used. Items were thrown together in boxes with no wrapping at all. The supervisor proceeded to disappear several times throughout the move and would not respond to phone calls. The crew did not speak english so we had no method of communicating with them when the supervisor was gone.

We have submitted a claim for these items and continue to attempt communication with Sannah to locate them with no results. It is very suspicious that the truck containing the items "disappeared" for days, arrived without expensive items and contained items that were not ours when it left the origin completely full. The first days after we noticed the missing items were from the truck that was missing in transit we contacted Sannah Van Lines and they did not return calls. When a live person would answer they put us on hold, and always came back with the response that they will contact us when they have information. After several more attempts of contacting them with no responses, we eventually spoke with an employee and were given the response that they needed to wait for the trailer to return to the warehouse so they could check the truck. This response was a couple of months after we first reported the issue so the trucks had obviously returned by that point and there was no confirmation of any effort to contact the drivers (specifically of the missing truck) as to where the items could be.

After several months of continued attempts to contact them we have been ignored.

No reported effort has been made to locate our items although Sannah pushed us to create our claim within 90 days or verbally forfeit the items any time within that 90 days (vs the allotted 190 days we were told by CSIpros AFTER filing our claim). If they don't locate items they are forfeited anyway and would not be returned if located. If our items are located after a claim is paid, and they are forfeited to the moving company, exactly what happens to those items. The possibility that they are kept by employees or sold for profit is feasible. It's very convenient to "lose" 4 expensive carbon fiber mountain bikes and pretend you're looking for them until the claim is paid and based on the lack of communication from Sannah Van Lines, and our overall experience with this company, we feel they are being EXTREMELY deceitful.

Basically we have not had a response to our complaint as they refuse to return our calls and emails. We tried to contact Ibrahim Khalifah, CEO directly as well as Haley Khalifah who is listed online as the manager. Neither have returned our calls. They are simply waiting for our claim to be processed and paid so they no longer need to hear from us.

Their business practices are extremely disorganized, unprofessional, and suspect. Ultimately, Sannah Van Lines should be reported, investigated and penalized and shut down.

Move size: 4 Bedroom Home Service cost: $23147

Oh my god, love, love, love Sannah. I’ve had to move too many times to count and I’ve had the worst experiences. Sannah gave me faith in movers again. They packed up my whole 4000 square foot home and made sure to not break any of my fragiles. This took so much stress off my plate bc I’m a single mom w a full time career and no time to pack! They unloaded my items where I wanted them to go, they helped me un-box my items, and unwrap my furniture. They were on time, trustworthy and they worked hard and were fast. I can’t recommend them enough. I’ll never use another moving company. Plus, I hate writing reviews so this means something! KH, Thousand Oaks, Ca.

Move size: 4+ Bedroom Home Service cost: $7500