Safebound Moving & Storage

I have moved five times in the past eight years, both locally and internationally. My experience with this company has been the worst of all. One key decisive factor was pricing, which was slightly less than others. But I ended up paying much more. But this is not the only thing that I did not like about the service.

First, the team is not taking necessary COVID measures because they all showed up with no masks on, And they were not very happy to put them on when I gave one to each of them. One of the crew even said he would stay outside because he could not breathe with a mask on. And this was at the end of May when pandemic was pretty much at its peak. When I told this to the office they just said to me that they were not legally forced to wear a mask. But they do advertise they are compliant on this issue, so what is this? False advertising?

My second complain is that they do not take good care of your furniture. I have found dents and scratches on many of my furniture but the one I immediately noticed and informed right away was on a big custom made bookshelf that they had to take apart and put together again. They have scratches and dents all over, and a hole where they assembled it incorrectly. I told the head of the crew that day and he just took a picture and told me to call the office. I called the office the next day and they told me to file a claim with a third party (CSI). I did and now they are not honoring the claim because they said it took too long. And the only reason it took that long was becasue the movers didn´t provide me with the original bill of lading which they apparently absoulutely need. And when I ask the office for it, they took may days to give it to me. CSI takes days to activate the account, it is a long process to fill out everything and they never told me I had a deadline for my claim. They just said they were sorry but I was out of time!

And my third issue with the movers is that they overcharge me. My move was made on a Saturday, and they assured in the office that this was a 1-day job. When crew arrived they said that they don´t know what the office tells customers, but that they didn´t know if it was going to take just one day. So crew and office don´t communicate about the jobs? And of course they took their time just as if they wanted to extend the move 1 day longer. And that is what happened. They left on Saturday without assembling the bookshelf and finish two bed frames. So instead of sending me 1 or 2 crew members at the most, they sent me 4 which were completely unnecessary. They had the work done in less than an hour, not all of them really put out the work and they charged me the transportation (which I understand), 2 hours I didn´t use, of a 4-man crew I didn´t need or use.

Move size: 4 Bedroom Home Service cost: $2392

I hired Safebound for a small move. It would take pages to outline their utter failure to fix multiple issues. Delivery driver insisted on delivering with three hours notice, which was not possible (I was promised at least 24 hours). Delivery driver tried to deliver again, with 3 hours notice, insisting that I pay with cash and pay a "redelivery fee" of $300. I refuse delivery. Weeks later, driver tried to deliver again, with three hours notice, now insisting that I pay cash for "storage fees." I have no idea where my belongings are despite multiple broken promises to fix this issue. Owner ignored me completely when I e-mailed him. DO NOT do business with this company.

Move size: Partial Move Service cost: $1250

I just hired Xavier and his team to help in our move. First thing first was to pack up the kitchen. His team were fast and thorough. Then came the move. I went with the four-man crew and they worked hard to get everything done fast, safe, secure, and easy. His team works very hard, and that's a tall compliment given how hot it was! They moved all our stuff without breaking anything, and were very careful to wrap the furniture etc. You won't go wrong with this team.

Move size: 3 Bedroom Home Service cost: $6283

Using this moving company was an absolute nightmare. For the love of God please hire someone else. The initial quote I received was completely inaccurate and I ended up paying over twice the amount they originally quoted. Not a single voicemail or email was ever returned, even though I tried to reach out multiple times over several weeks. They did not ship my items until two weeks after they were originally picked up. When I questioned the mover about the price he SCREAMED at me. I am not exaggerating in the least. He did not only interrupt me and raise his voice he fully screamed at the top of his lungs because I asked for clarification. I do not know if this is because I am a young woman or this just blatant disrespect that all their customers are given. Also, they lost my entire bedframe. I genuinely do not understand how they have received so many positive reviews, I would only recommend this company to my worst enemy.

Move size: 1 Bedroom Home Service cost: $4468

This was our first time using a moving company and we are very happy with the prompt, efficient, and kind service we received. Three movers from Safebound Moving & Storage helped us move a to of items in less than 4 hours. They were magicians with packing tape, communicated with us clearly and patiently, and handled our surprise additions to the move with grace and kindness. Assuming our belongings arrive in DC unscathed, this cross-country move will be as painless as possible.

Move size: 3 Bedroom Home Service cost: $7500