Safe Van Lines LLC

An accidental call after 9pm when nobody should have been even working saved my nightmare move sounds like BS but its not.. I contracted a move promised great discount by another co. Bait n Switched threatened to have items left behind if didnt pay for additioal space then doubled my quote i was devistated but felt helpless then somehow this call came thru Evan asked ne about my move he was quick to tell me wow thats not right Evan found out i was disabled widow of vetran and asked to review contract to see if was legitamate and it wasnt he was adiment to help me he gave me better rate and moved my things same day before other co.could scam me for more money..Evan worked with me knowing i had just lost over 2k with other co. who ended up a broker never hire broker!! I am grateful to Safe Movers and would only call them ever again for any move i recomend calling Evan to compare your best quote if its good he will even tell you to stay with other movers now thats someone with the ethics i want my familys treasures in hands of ..thank you Evan for saving me from being treated with disrespect and the stress and fear of what could have happened if not for that strange late call something said to take...

Move size: Partial Move Service cost: $2300

We booked a date to move from south Florida to Colorado. It took twice as long to deliver, and the representative named Evan did not answer his phone for almost 3 weeks; nor did he appoint another representative to follow up with our inquiry and delivery date. He even turned his phone off after mentioning he would give us a call back within the hour to confirm the delivery date. When he would finally pick up the phone, he was unhelpful and rude. Very difficult to work with.

We were charged almost $2.9k but as they were loading the truck, they changed an extra $1.2k basing it on the amount of single items rather than cubic feet which was the original estimate we were given. They denied ever giving us that initial quote. On the week of delivery, they insisted that we needed to transfer our stuff from a semi-truck to a Uhaul to be able to park, despite the building authorizing the parking of a semi for less than an hour, and many semi-trucks parking on the street. For this, we were charged X amount, in addition for us to have to download the truck ourselves to avoid apparent extra charges despite us paying for a full service. Evan had mentioned that he would not deduct any of the extra charges because according to the delivery guy it had taken 3 hours to load less than a studio apartment, which in reality took 30 minutes. In addition to insisting that we use a uhaul for him to avoid losing his CDL. Evan later seemingly provided a “discount” which was named-changed uhaul truck delivery costs, making it the same delivery amount of an extra $1.3k (originally charged during the loading of the truck). We were bamboozled. We had no option but to pay the extra charges in order to get our stuff. The delivery guy was very rude, sending text messages implying that we were not going to pay. Some of our items were broken and a box was never delivered. The delivery guy said he would help us bring the boxes upstairs, and in the process, he damaged a wall which we will now have to have repaired.

What a terrible and frustrating experience we had. We do not recommend this company and will be submitting a complaint with the Better Business Bureau in hope that they as a company are flagged for poor service and charging customers for services that are not needed in order to make a larger profit. Yes, they were the cheapest moving company that we found when we first booked the move, but it ended up being a lot more expensive and delayed in the end. Horrible company.

Move size: Studio Service cost: $4200

I had a good experience. Most importantly my very fragile items were all moved with no breakage. The movers arrived on time & efficiently moved my boxes & furniture. Upon arrival, David (by himself) carried everything to the proper room. He checked in prior to arrival to let me know his timing, & had to park his truck down the street, but never complained about the distance he had to move everything. Evan, my liaison was involved from beginning to end, & even checked back after the move was over. All personnel were caring & did their best to ensure a smooth move. The cost was very reasonable. I would use Safe Van Lines again.

Move size: Partial Move Service cost: $3415

This company has moved me twice, out of state both times. They are very thorough on wrapping furniture so the furniture does not get scratched. They hire good people that makes you feel at ease during such a traumatic time. My go to guy was Evan and he was a prince in estimating the move correctly and getting pickup and delivery scheduled well within our window. I would absolutely use this company again and have already referred them several times. Thanks again Evan for handling my moves without any worry on my part.

Move size: 3 Bedroom Home Service cost: $5500