Royalty Moving

I moved from Texas and hired Prime/Royalty moving. I had already packed a 12ft Uhaul trailer and was informed that I would be unable to tow it. I had already left the state so I trusted them to unload the uhaul and load their truck with my items. Upon delivery I immediately noticed that some of my bags had been repacked into boxes. I went to look for a Burberry watch because I knew it was packed in one of the bags that was emptied without my permission. The watch was not there. I alerted the driver immediately. Several boxes were damaged as well. I alerted the driver to a broken glass lamp, 1 broken plate, 5 broken martini glasses, 1 broken wine glass and 1 broken champagne glass. I proceeded to unpack the following day, 12/28/17. I went to setup my TV and hookup my Xbox one. I had packed the Xbox in its original packaging. The entire box was gone. Xbox one console, 9 games, and 1 controller. I filed a police report and Cesar spoke to the officer. Cesar has not tried to contact me. I have reached out via email and phone. His voicemail box is full and not accepting new messages. I have also reached out to Valerie.

Move size: 1 Bedroom Home Service cost: $1600

I got a quote and movers arrived on time. BY the time everything was loaded, I was given a bill for over $1,000. more. I had added a few things but, they charged $300. to box my clock, which I had already packed! Worse yet, they arrived at my new house 2 days later than promised in Oregon. I had to pay the guy to get the couch in because was going to leave it on the porch because it was huge and he had trouble figuring the angle. I had to offer a incentive and tell them how to angle it in. Gets worse. They left and I noticed one huge box with babies' items and called them within 30 minutes. They never picked up the box. When I started unpacking many, precious items were broken. In addition, my antique hutch was broken at the top, my leather recliner no longer reclined and was stuck, A desk had a huge chip on the top, and several things including a large stone fountain were missing (to add insult to injury, I had to pay extra to have the thing shipped and never even received it). I filed a complaint and waited, emailed, and called. Bree who handled my work seems to have gone. I left several calls and have never received any compensation. I figured they had gone out of business. I probably suffered over $20000 in damages, and that is being modest and things Ioved were lost or damaged. I hired a professional company because this is exactly what I did not want to happen. Brandi's account is quite similar to what happened to me.

Move size: 2 Bedroom Home Service cost: $3200

DO NOT book your move or allow a company to book your move using Royalty Moving as your carrier. Royalty Moving is the most inconsiderate and disorganized company I’ve ever encountered. Here are some things you should know about this company:

1) Royalty Moving will be extremely late to pick up your belongings. Our pickup was originally scheduled for Tuesday, August 8th at noon. They delayed the arrival of the moving truck in 3 hour blocks until the truck finally arrived on Wednesday, August 9th at 8:30pm. Don’t take any time estimates they provide seriously.
2) Royalty Moving does not provide an accurate estimate of the costs of the moving service prior to loading their truck with your belongings. When their workers finally arrived (at 8:30pm), they packed all our things in their truck BEFORE telling us that our actual moving costs should be double the original estimate (SURPRISE!). Since our apartment’s lease ended the next morning, and our stuff was already in their truck after hours of packing, did we really have a reasonable response other than to pay the increased price??
3) Royalty Moving did not tell us how to fill out their form to have our belongings shipped in any reasonable amount of time. On their sheet, there was a box labelled “first available delivery date”. When our belongings were picked up on August 9th, we put the first day we would be available in our new city to receive our belongings, like any reasonable person would (August 28th). We did not find out until 2 days after we filled out the form that our belongings would be held in the shipping state (in our case, California even though they started in Oregon….), then arrive at the destination WITHIN 5-21 business days AFTER THAT. Yup-you read that correctly. For my eighth month of pregnancy, we slept on an air mattress, with no dishes, microwave or coffee maker, and nothing to do in our new apartment in a new city where we didn’t know anyone, for 36 days. In the end, we found out that Royalty Moving Group was waiting to hire movers from A DIFFERENT COMPANY to pick them up. That’s right- they booked another company to move our stuff without asking our permission, and we had no idea who the people were or how to contact them until the stuff was loaded onto their truck….
4) Royalty Moving will ignore your phone calls, and refuse to give you any truthful information about your move. The owner of the Royalty Moving answered my phone calls about once a week, and always said the same thing “I think a truck with some movers is coming soon, I’ll give you an update, call me tomorrow”, but never gave any updates or answered my follow up phone calls. One time he even had the gall to chide me about not phoning him more often (?!?) “When I’m working on getting some stuff moved, I call the person every day”. Had he provided us with a realistic timeline for our move, we would have been much less frustrated, and known which supplies to buy. Instead, we never had a comfortable night’s sleep or a nice home cooked meal during my entire 8th month of pregnancy.
5) Royalty Moving will be extremely late to deliver your belongings. Royalty Moving actually did not BEGIN shipping our belongings until Sept. 26th (the federal deadline by which our belongings were required to ARRIVE). They finally delivered our belongings at on Wednesday, Oct. 4th (having delayed the delivery 4x the day beforehand).
6) Royalty Moving will not take proper care of your belongings. They used their own tape & packing materials (for which we were charged) to prepare our TV stand & couch for shipping, and both were significantly damaged during the move. They also lost a large box filled with baby shower gifts. When we tried to phone the owner and the people who actually unloaded the truck to ask about next steps to be compensated for these damaged and lost materials, we were ignored.

Move size: 1 Bedroom Home Service cost: $4000