Royal Canadian Van Lines

I booked a last minute move with RCVL for my son. He has been in BC for a contract part time job which now turned full time and he wanted his stuff as soon as possible.

The sales agent was great at at explaining the process and has been very pateint (I tend to ask a lot of questions XD) and she gave me a rough estimate.

The movers came the day of up here in bellville a bit earlier than expexted. I was not done packing so they did it for me (which they charged more for :/ ) but tbh they did such a good job. I was worried my hutch doord wouldn't make it because they are so old but they packed it well and my son says they made it in one piece.

Over all the experience was great. Accounting was quick at getting me my invoice and collecting the money-which was odd because they said I can pay on delivery but they collected before hand :/ - anyways, it went slightly over estimate and so I paid a bit more but it was worth it because they do take good care of items and are very nice and proffesional, they really took a burden off my old shoulders XD.

I would rate them 4.5 out of 5, just because of the undisclosed packing charge.

Definitley reccomend this company to others!

Move size: 3 Bedroom Home Service cost: $2657

Royal Canadian Van Lines cancelled the afternoon before my move. After trying to get ahold of them all afternoon, I finally reached Dennis who said my move was cancelled. He offered no help and said to look for a different mover.

My overall experience with this company was poor. Lindsay the sales agent who helped me book the move was unprofessional and had poor knowledge of company policies.

These types of employees and service expose how poorly this organization is ran from management down. Please learn from my mistake and book a reputable moving company the first time.

Move size: 1 Bedroom Home Service cost: $1200

I have moved 18 times and this was the most stressful move ever.
Although the moving team arrived 3 hours late, they worked very hard to get the job done.
What is inexcusable is their tactic on holding my move ransom.
It was agreed I would pay them half up front by certified check which I did, and the balance upon delivery.
However their accounting department told me they would not deliver the load unless I paid the balance ( twice the amount quoted) before they closed at 5 P.M via e-transfer, this was at 2 P.M the day before delivery.
When I complained they hung up on me.
Their claim is they treat their customers like royalty !!
I`m a professional with an excellent credit rating and was treated so badly I cannot express how much I DO NOT RECOMMEND this company.
Beware of them..

Move size: 2 Bedroom Home Service cost: $10000

This was a very well planned long distance move provided by this company. My wife and I were extremely satisfied with their level of customer service. None of my valuables were lost or smashed (actually happened to us once before). My friends told me about the moving companies changing the rate or adding extra warehouse or dispatch fees middle of the move. This simply didn’t happen during my move, so for that I am satisfied, thankful and would recommend Royal Canadian Vanlines to others.

Move size: 2 Bedroom Home Service cost: $3750

I found that Danny? (foreman) was unquestionably great. I have no complaints. His team worked together efficiently and although moving is a very worrying experience, I found that Danny and his team made my experience not only easy but in some cases, a "enjoyable" experience. They worked tremendously hard. I had steps in the old house which was difficult but there was no damage or loss to any of my furniture or the walls. I would have no trouble recommending Royal Canadian Van Lines to anyone moving. Thank you for putting together such great movers.

Move size: 1 Bedroom Home Service cost: $3500

We originally arranged with Royal Canadian Van Lines

To move from Milton to Vancouver but because of Covid-19 we had to delay that move and diverted to storage, and subsequently moved to a local residence. RCVL offers a quotation that was straight-forward and easy to understand. When the invoice was received, there was no hidden costs or surprises. Dennis was very accommodating. He responded to our questions promptly and he was very helpful throughout the whole process. The moving crew he assigned to us were very careful with our stuff, nothing was missing.

I will definitely use them again on our final move to Vancouver.

Move size: 4+ Bedroom Home Service cost: $6600

The team was excellent and worked hard. Movers came right on time, brought packing supplies , protective covers for stairs and furniture, extra tape. Everything was professionally loaded onto the truck and promptly delivered to the new house. It turned out that a second smaller truck was needed for the remaining boxes and the company had no problem coming on the next day. All boxes and furniture were distributed in the new house according to plan. There were no scratches on furniture or broken items. Overall a very good experience. I will definitely recommend Royal Canadian Van Lines to friends and family. Thank you very much, team!

Move size: 4+ Bedroom Home Service cost: $3600

I wanted to write here and let everyone know that our experience with Royal Canadian Van Lines was very positive. Every person we dealt with in the process was professional, courteous, and helpful. I have heard and read so many "horror" stories of experiences with moving companies in general that I was dreading the experience. Our items were delivered timely and in good condition. We were informed that a couple of glass shelves had broken somewhere along the way but that the crew took the initiative to have a new glass cut and delivered with our load. I was very impressed that the incident was not just swept under the rug and chalked up to an unavoidable mishap inherent in moving. The loading crew was very helpful. Also, Dennis was great in communication during all processes. I can't thank you enough for making this overall experience as stress-free as possible.

Move size: 3 Bedroom Home Service cost: $3000

We recently needed to have a moving van to move us the same day but we could not get the keys on time. They were very responsive to accommodate the storage and re-delivery for us. They really came through in a pinch! Dennis, Soleman and Navveed were absolutely the best. They showed up quickly in Ottawa and immediately started to work. In 4-5 hours, the 26' truck was loaded and they were done. They were friendly, courteous and treated our belongings gently. Ask for these guys if you need to load, move or unload. You won't be disappointed!

Move size: 3 Bedroom Home Service cost: $3246

I have had my share of moving from cities and provinces.

My previous experience, without exceptions, was similar to go to a dentist and have a root canal procedure. The idea that I had to do it again very soon, irritated me.

Then, I talked to Royal Canadian Van Lines. They were different. 

Since the beginning, they were transparent with me. Dennis was great and throughout the process, he did not disappear. His replies were on time. They didn't try to hook me in with a low-cost estimate just to see it increases afterward. 

There were no surprises, no hidden fees, no disappointments. Dennis was cool and so were both crews. The first crew got my stuff on time. They took great care of my things, were friendly, polite, and professional. The delivery crew was great. They surpass my expectation and I am a picky person.

I recommend Royal Canadian Van Lines, Dennis, and his team.

Marcos

Move size: 1 Bedroom Home Service cost: $2700

I hired Royal Canadian Van Lines to move my 1-bedroom from Ottawa to Victoria. The pick up was on May 22 and it was delivered on July 8th. Taking 6 weeks and 4 days. When it was delivered several boxes were upside down including an antique treasure chest which they managed to have completely upside down with the convex part on the bottom. My skis were also lost or stolen in the process. After paying the $800 deposit and an additional $2000 towards the bill, their salesperson, Denis E, said that “I am putting a stop delivery arrangement notification on your account…”. He did that after I asked why my items were so late to be delivered. TLDR; they will misrepresent the cost and delivery estimates in order to get your deposit and then threaten you if you try to enforce any part of the contract. Your things will not be handled with care and these movers are not cheaper than more reputable movers. Please note that credible movers will do a visual inspection to provide an accurate estimate and they will be accredited with the Better Business Bureau. Royal is not accredited with the BBB or the Canadian Movers Association and my experience with them explains why.

Move size: 1 Bedroom Home Service cost: $6196