Roadway Moving

I had a local but significant move, with two pickups and one delivery of large and small furniture as well as boxes, lamps, shelves, bedding, etc., all within NYC. The Roadway team - Danny S, Michael A and Edwin C were all totally competent, thorough, informative, courteous, careful and extremely professional. They came early, totally prepared with more tools, equipment and supplies than the job actually required, and knew exactly the best way to package every item. They also cleaned up completely after each stop. I would request them all again in a heartbeat, and will recommend them as highly as I can to anyone who asks.

Roadway has earned my respect as well as my dedication, to the point where I have no interest or need to investigate any alternative movers again! (Thank you for that!) And Danny S, as the team Foreman, excels at everything he does - including his courtesy, professionalism and respect in dealing with his own team as well as his customers. He is an absolute pleasure to work with. The company's "CAN DO" attitude shows throughout the work these men performed. In addition, Hector, in Sales, was extremely helpful, as was Natasha in Customer Success, especially in providing the COI as needed.

I recommend Roadway Movers unconditionally to anyone requiring such services.

Move size: 1 Bedroom Home Service cost: $1245

I had a really good experience with Roadway Moving. I moved from an hour east of NYC to Colorado. A coworker used them for a similar NYC-Colorado move and recommended them. They were one of the more expensive quotes we got, but we absolutely would use them again.

-My consultant, Adrian, drove out to my home on Long Island before the move to do an in-person estimate.
-Adrian explained all potential extra fees (shuttle, more than 1 flight of stairs) in advance, in detail.
-The pick-up and drop-off teams was very courteous and prompt and communicated in advance when they'd arrive.
-Furniture was well-wrapped and packaged.
-Nothing was broken or damaged! Guitars, computer towers, antique mirrors and antique dishes, all arrived without damage.
-Everything arrived in a very timely manner (the second day of the potential delivery window).
-Unfortunately, due to the tight turns in my apartment complex, they needed to use a shuttle instead of the 18-wheeler, but the drop-off team did everything they could to avoid it and get the truck in. I knew in advance it might be an issue where I lived (thanks to Adrian) so it wasn't a big deal.
-Customer service called to check that everything was going OK and that the team arrived on-time while the movers were there.
-Customer service is super responsive and great to deal with. I had a minor miscommunication with a team member and they got it totally resolved and were so wonderful about it.
-No unexpected fees were added on (I've heard horror stories about other companies charging for extra weight, more storage time, etc).

Totally worth the cost. The peace of mind during the stressful time was amazing, and they were so efficient and fast.

Move size: 1 Bedroom Home Service cost: $3300

As many people know, moving to a new home can be overwhelming, strenuous, and laborious to say the least! I contacted Roadway to ensure a seamless and efficient move to my new residence. Scott Coleman, who was very knowledgeable about the process, as well as kind and patient, reassured me that the service and my expectations would be met by dynamic and productive team. The day before my scheduled move, Mr. Coleman even followed up to make sure that I was ready, reassuring me once again on how smooth this move will be. I truly appreciated him going above and beyond to assist and bolster my spirit. I was also pleasantly pleased with the moving teams dedication, determination and care to securely handle my things with ease and with a smile. I would totally recommend Roadway again!

Move size: 1 Bedroom Home Service cost: $1800

Our real estate brokerage firm has recommended Roadway to its clients and customers for years and my partner and I have used them occasionally - this week involved an emotional move from a Long Island home of 26 years to our country home in the Berkshires. Roadway's team and customer service were beyond exceptional from Steve Bailey to the moving team itself. Friendly, helpful, careful and caring, they made the move stress free and problem free. Can't recommend them more highly.

Move size: 3 Bedroom Home Service cost: $2700

I can't say enough great things about Roadway Moving! Our move went off without a hitch! Our movers, Yadier, Yelson and Jose O were wonderful. They arrived exactly on time, packed our good with incredible care, and had us relocated and settled in within a matter of hours. We felt incredibly safe moving with Roadway in the middle of a pandemic. Joe, our contact all throughout the move, was informative, kind and truly cares for his team. I would hands down use Roadway again for our next move. Thank you!

Move size: 1 Bedroom Home Service cost: $2200

I was moving cross-country form NYC to California, so hired Roadway for the move. After an initial quote and consultation, I was told to move out of my apartment in New York a week early, so that my things would arrive at the beginning of the ship window in California.

The first sign that things were off, was when the movers arrived and told me that I would have to pay an additional $1000 from the quote that they provided to me (based on their own virtual tour and inventory of items). I had to go back and forth with them and finally agreed to pay $450 additional.

All of that would have been fine, but here is when it went from a bad experience to the worst experience I have ever had. After sleeping on an air mattress in NYC for an extra week and unable to get an update on the status of my goods arrival in California, I came to find out that my stuff was still in New York and had not even left yet. The arrival date I was given was over a week after I arrived in California.

I told them that I would have to get a hotel room for an entire week now and that I had slept on an air mattress for a week in NYC for no reason. Not only that, but I had to pay an additional $450 to do so. The customer service representative that I spoke with, Carlos, did absolutely nothing to ease my concerns and simply regurgitated lines about the delivery window being two weeks and could not seem to understand that I was told to move out a week early. If I wanted to simply take the ship window, I would have moved out of NYC at the last possible moment.

After everything finally did arrive at my new residence, there were multiple boxes of broken china and boxes marked "Fragile" that were clearly stacked below multiple other heavy boxes.

After all of this, both Carlos and another customer service representative said that they were going to call me back with a plan to make this "right". However, now almost two weeks later, I have not heard anything back from them.

Things happen on a long cross-country move, so any one of these issues would be understandable, but it is Roadway's true disregard for their customer's concerns that will make me tell anyone that I ever speak with again about moving not to use them.

Move size: 2 Bedroom Home Service cost: $5000

Moving from NYC to LA felt daunting—imagine hauling a whole apartment’s worth of stuff across the country! Enter Roadway Moving: my anxiety-busting, super-efficient moving heroes. Their flawless service kicked off with an easy quote and continued with superb customer support. The crew arrived right on schedule, equipped with labels and ready to securely pack all my large items. Everything—from my sectional to my bookshelf—made it without a scratch or missing piece. Just 7 days later, I was checking off items from a printed list they provided as I unpacked in LA. Roadway has completely changed the game for me; I won't move any other way!

Roadway, you have my heart and my furniture!

Move size: Studio Service cost: $3000

Most seamless and easy move I've ever had.

The team at Roadway were extremely communicative and easily reachable throughout the process of planning the move, moving and post move. Movers arrived on time on moving day and they taped up the boxes, wrapped all my furniture and art and made moving out of a 6 floor walk up look easy! Everything was so efficient and nothing was damaged in the move which is amazing.

Would definitely recommend Roadway to everyone!

Move size: 1 Bedroom Home Service cost: $1200

I did a local move within Manhattan with Roadway and the whole process was extremely easy and straightforward. There are a lot of hoops to jump through with moves in Manhattan but Roadway clearly has a lot of experience with that and knew how to handle everything. My movers were highly professional, worked quickly and took care of everything. I hadn't fully packed up my apartment but they hand wrapped and packaged everything neatly, disassembled and then reassembled my bed, arranged my furniture as per what I wanted in the new apartment, and everything was done within a few hours. Highly recommend!

Move size: Studio Service cost: $1800

Moving can often feel like a chaotic whirlwind, but thanks to Roadway Moving I had an easy enjoyable long-distance move. Roadway stands out as a beacon of reliability, professionalism, and compassion. As someone who recently experienced the nerve-wracking task of a long-distance move, I can confidently attest that Roadway Moving exceeded all expectations. Roadway transformed what could have been a stressful ordeal, due to having 3 young children, into a seamless journey.

From the moment I reached out to inquire about their services, Roadway Moving demonstrated a level of attentiveness that immediately put my mind at ease. Their customer service representatives provided great support & were eager to understand my unique need & concerns.

If you're seeking a moving company that combines professionalism with compassion, look no further than Roadway Moving. They are not simply movers; they are partners in your journey towards a brighter tomorrow.

Move size: 1 Bedroom Home Service cost: $2000

I recently used Roadway Moving for my relocation, and I couldn’t be happier with the service! I’ve used them once before and was excited to use them again. From the initial quote to the final delivery, everything was handled professionally and efficiently. The moving team arrived on time, packed my belongings with so much care, and ensured that everything was securely transported to my new home. They were courteous, hardworking, and went above and beyond to make the move as smooth as possible. I highly recommend Roadway Moving to anyone looking for a reliable and stress-free moving experience, short or long distance. Thank you for making my move a breeze!

Move size: 1 Bedroom Home Service cost: $2400

I’ve never had such a quick and seamless move. The Roadway team showed up, asked for a run-through of everything they would be taking, and then they got to work. They disassembled my bed, wrapped my dressers and cabinets, and put everything back together once we got to the final destination. They even went the extra mile and helped me to up pack items that weren’t packed up yet. They were so kind and so willing to assist in any way I needed, sometimes without me even asking. You can tell that Roadway and their team(s) truly care about each client they are helping to move. I am so grateful for this team and for all they did to help me and my mom. I couldn’t recommend more.

Move size: 1 Bedroom Home Service cost: $2700