Roadway Moving

After selling our 2nd apartment in PA, we contacted a few moving companies before hiring roadway to help move our items back to New York. The most difficult part of the move was having to deal with different moving companies, telling us different things for the same exact move. We have received pricing ranges from 400 to 6200 for the same move, from people trying to tell us that it takes 3 hours from start to finish and they charge by the hours (the drive alone takes more than that, I crossed that company off my list right away) to ones that told us that our move is about 7000lbs after visiting my home. Yet cannot seemed to be able to commit to a firm price and seemed more interested in our money than my move. This is when I feel like all movers are some sort of scam artists that their job is to confuse you enough to give them your money. Just about when we were going to hire a mover, one of our new neighbor was moving in by roadway moving. Since we were looking for a mover we thought it might be a good idea to ask our neighbor about their move, which I am glad we did. Thanks to yelp I was able to purchase their promo for a small saving. My husband finally narrowed down the search and decided to give roadway moving a call. Our representative Ken was friendly and knowledgeable. He took his time to explain their services and fees clearly to us. He gave us a guaranteed price for the move with packing and piano move included. Prior to hiring roadway, we took our time to check out many movers and indeed they are perfect for our needs. The movers arrived at our building early and had to wait for my service elevator before they can start work. We can see the movers downstairs at the loading dock prepping materials and getting ready. Once they are in our apartment, the foreman Jose introduced himself and his team and did a walk through around my home and started the paperwork. To my surprise as we thought all movers will have adjustments and extras on the day of the move, instead everything was kept at the same price. Jose and his team just started working. They carefully wrap up my furniture and packed the kitchen along with all the artworks. The piano must have been the most difficult part of the move but they didn't seemed to have any issues. After the loading Jose came back to do a walk thru with my husband making sure everything was loaded and came back to pick up all the empty rolls of tape which I thought was a nice touch as in the past movers always left a mess for us to clean up. Next morning Jose and his team arrives at my home for the delivery. They did everything the way we want and put our furniture back together. The move was perfect. No missing or broken items from what we can tell (still unpacking). No nonsense with the pricing. And best of all everything was as promised by our move coordinator Ken and his colleagues at Roadway. It is not likely I will need a mover anytime soon, but this is definitely the mover I will call if I ever need one.

Service cost: $3890

From start to finish Roadway Moving was top-notch.  The sales rep Nick Rucci began the process and answered any questions (whenever I had them- even at night or weekends)- Nick takes so much pride in his job that he provides his contact information to customers.   The loaders were great and took their time to wrap everything carefully and answer all questions.  The unloaders we're even more admirable- Idan and George were some of the nicest people I have ever met.  George and Idan were so strong and hard-working.  We ran into a challenge involving a second floor apartment and a couch (I will leave out the details), but nevertheless these two A movers came up with a resolution that I would have never thought of and were able to get the job done and the furniture was not affected. Roadway moving was my first moving company and will be my future moving company- they were great.  If you have the chance- ask for George and Idan as your deliverers- they were best in class.    .

Service cost: $2100

Very trying time for my aunt when my uncle passed away but needed to get a moving company to get her items to her new apartment in Arlington, VA. She wanted to make sure that the guys would be honest, polite and understanding of her situation. Their pricing was competitive and were much more responsive to any questions we had. Their communication alone made them hands down a 100x's better than the other companies we contacted. Jose and his crew arrived early and were extremely efficient. Everything was packed up and in the truck before we knew it. They were very good at keeping a smile on my aunt's face despite everything. We contacted Mario to make sure the items would be received within the time frame the sales person had given us. She was extremely happy to know that her items would be arriving a lot sooner than anticipated.  What pleased her the most was that the same guys that helped her were there to deliver the items. She said that they had everything done in no time and that she couldn't have  been more pleased. From the pricing to the communication to making my aunt feel a bit more at ease during a tough time, we couldn't have asked for better service.

Service cost: $1700

These guys operate like a well oiled machine!  The move could not have gone better, I'm very impressed with the service I was given.  The moving teams in CA and in NY were excellent.  They treated my antique China cabinet as if it were a newborn baby!  They wrapped my sofa's in so many blankets that you could not have damaged them if you tried to.  They packed and unpacked all of my boxes as promised.  I can't thank the movers enough for their work.  The delivery arrived within the timeframe that was promised to me by the salesperson who set up my move.  My biggest fear was that they were going to call me while I was at work and say the truck is outside my building which would have resulted in me running like a maniac from work to meet them.  That was not the case at all.  The dispatcher and the customer service reps called me quite a few times while the truck was on the road and let me know where the truck was and he kept making the delivery window shorter and shorter until it boiled down to an exact date/time.  The price that the salesperson gave me was the price I paid- there were not any hidden fees (this was not the case when I have moved with other companies in the past).  I highly recommend Roadway- it's a very well run organization.

Service cost: $3622

 
I was really anxious about transferring my stuffs to my new apartment. I can’t imagine how much hassle it could cause me bringing all the tables, chairs and furniture, etc. Lucky for me, a friend told me about the excellent services of Roadway Moving. Indeed, I was really impressed. I have nothing but praises to all the crew, driver, and to everyone for a job well done. They really took care of my things and made my move totally trouble-free. They have notified me every step of transfer which assures me that my belongings are in good hands. Could not thank you enough for all the help in moving my things. It was overall a good experience dealing with the best.  All the crew members were nice and friendly. Not to mention they’re very professional, on time and the PRICE IS RIGHT. I should have done this in my past transfers. I was more than satisfied with the services and will definitely recommend Roadway Moving to everyone. Just when I thought it was going to be a bad day, Roadway Moving saves the day,hoping i'm not going to move anytime soon LOL !!  Keep it up guys and more power!! .

Service cost: $1758

If you looking for a moving company stop your research now, you just found the best!At first roadway moving moved my Manhattan office, this was relatively a small move since we left most  of the furniture behind but still had to do lots of packing; at the first few minutes I already felt the well-oiled machine everyone was talking about, the guys work so well that it looks like some movers dance!The whole office stuff was in shock and everyone was so impressed.Since then few of my employees moved with roadway and they also had a great experience! Roadway moving sent an onsite estimator to evaluate the move and to make sure the estimate is a flatrate for each one of them and the movers again was great.Now came the time to move my big UWS 3 bedroom.. With full packing service and unpacking.. guess who I called? Yep.. roadway moving came to the rescue again!Jeffery came and gave us a home visit, day after he already sent me a very detailed binding estimate and was able to fit me at the day that I want.When the movers came they worked well with my building and made sure to cover all floors, right away they started to work and show their magic again! Joselin was my foreman and I highly recommend you to ask for him. He runs the show like a pro.The move was completed on time with no extra costs, no damages  and after unpacking they took all the waste with them so we just went back to normal day after the move.The best move I have done was to choose roadway, they gave me the best moving experience I have ever had.

Service cost: $4000

Let me just start by saying these guys were absolutely amazing!
My wife and I live in a old pre war building (walk up 5 flights; not to mention she is pregnant!) so we moved into a bigger apartment to accommodate the new member of our family that will be joining us at any moment. Well, as many of us do..I work extremely long hours and travel often for business and my wife has been working between the office and home these days so it has been difficult finding the time to even start packing boxes. Thankfully after doing some research online I found Roadway. And let me say, their reputation speaks for itself. Not are they only extremely knowledgeable but super friendly and great people period.
I spoke with Efrain who went over everything for me and presented all of my options. I told him we wanted them to pack everything, as we had no time to really take care of this ourselves and getting my pregnant wife to do this was not going to be the easiest task at hand. He took his time and explained and discussed everything right over the phone in terms of how long it would take, and a full price breakdown. We even agreed that after scheduling the move that they could send a representative by to double check our stuff to make sure we had accounted for everything. For the most part we were on point except a few items I thought we would not be taking that my wife decided she still wanted to keep. Long story short. 4 guys came on the day of with all the materials needed and did the entire move for us. Packing of all the boxes, wrapping of the furniture. You name it these guys were top notch! We didn't lift a finger! Needless to say we are now in our new apartment and couldn't be happier. These guys are great and would recommend to any member of my family or close friends. Thank you so much again.

Service cost: $2570

SO AMAZING.  I've moved back and forth across the country three times and it has never been a positive experience - my things have been lost and damaged and the timing has always been inconvenient. Living on an air mattress for weeks is not fun. Roadway was AWESOME. From David who did the estimate to Alun, Pedro and Roland the moving crew in Manhattan and Ibrahim and his crew in Chicago - every member of the team was a pro.  They were efficient and respectful and all of my expectations were exceeded.  From initial call to receiving my items in Chicago was a 10 day process total! From pick up to delivery was 4 days!  I cannot say enough good things. I had three in apartment estimates and their price was the best as well.

Service cost: $2990

I had a local but significant move, with two pickups and one delivery of large and small furniture as well as boxes, lamps, shelves, bedding, etc., all within NYC. The Roadway team - Danny S, Michael A and Edwin C were all totally competent, thorough, informative, courteous, careful and extremely professional. They came early, totally prepared with more tools, equipment and supplies than the job actually required, and knew exactly the best way to package every item. They also cleaned up completely after each stop. I would request them all again in a heartbeat, and will recommend them as highly as I can to anyone who asks.

Roadway has earned my respect as well as my dedication, to the point where I have no interest or need to investigate any alternative movers again! (Thank you for that!) And Danny S, as the team Foreman, excels at everything he does - including his courtesy, professionalism and respect in dealing with his own team as well as his customers. He is an absolute pleasure to work with. The company's "CAN DO" attitude shows throughout the work these men performed. In addition, Hector, in Sales, was extremely helpful, as was Natasha in Customer Success, especially in providing the COI as needed.

I recommend Roadway Movers unconditionally to anyone requiring such services.

Move size: 1 Bedroom Home Service cost: $1245

Roadway handled my move from Austin, TX to Manhattan.

Wow, this is a company that clearly has customer service baked into its core. Every single person I interacted with was unfailingly polite, helpful, knowledgeable. The move went exactly as described, with everything arriving unharmed. And the moving crew went quite a bit above and beyond by assembling a number of furniture pieces that were new, still in their shipping boxes and clearly not the responsibility of the movers to do anything with other than drop off the boxes.

Roadway saved my bacon when I realized very late in the game that the first moving company I had engaged with was of dubious character and had no clue about how to deal with moving in to Manhattan. My strong recommendation is that if you are moving from out of state to New York City, use Roadway if at all possible.

It was a bit of a challenge to get them to take my business since they focus on moves originating in the NY area, but I can respect that they only want to take on business where they know they can meet their exceedingly high standards of service. In my case, the saving factor to convince them was that I had done all packing so they only had to move boxes and furniture onto their truck. With this simplification, they were able to find a truck that was on the way back from an outbound NYC move.

Move size: 2 Bedroom Home Service cost: $8000

I had a really good experience with Roadway Moving. I moved from an hour east of NYC to Colorado. A coworker used them for a similar NYC-Colorado move and recommended them. They were one of the more expensive quotes we got, but we absolutely would use them again.

-My consultant, Adrian, drove out to my home on Long Island before the move to do an in-person estimate.
-Adrian explained all potential extra fees (shuttle, more than 1 flight of stairs) in advance, in detail.
-The pick-up and drop-off teams was very courteous and prompt and communicated in advance when they'd arrive.
-Furniture was well-wrapped and packaged.
-Nothing was broken or damaged! Guitars, computer towers, antique mirrors and antique dishes, all arrived without damage.
-Everything arrived in a very timely manner (the second day of the potential delivery window).
-Unfortunately, due to the tight turns in my apartment complex, they needed to use a shuttle instead of the 18-wheeler, but the drop-off team did everything they could to avoid it and get the truck in. I knew in advance it might be an issue where I lived (thanks to Adrian) so it wasn't a big deal.
-Customer service called to check that everything was going OK and that the team arrived on-time while the movers were there.
-Customer service is super responsive and great to deal with. I had a minor miscommunication with a team member and they got it totally resolved and were so wonderful about it.
-No unexpected fees were added on (I've heard horror stories about other companies charging for extra weight, more storage time, etc).

Totally worth the cost. The peace of mind during the stressful time was amazing, and they were so efficient and fast.

Move size: 1 Bedroom Home Service cost: $3300

As many people know, moving to a new home can be overwhelming, strenuous, and laborious to say the least! I contacted Roadway to ensure a seamless and efficient move to my new residence. Scott Coleman, who was very knowledgeable about the process, as well as kind and patient, reassured me that the service and my expectations would be met by dynamic and productive team. The day before my scheduled move, Mr. Coleman even followed up to make sure that I was ready, reassuring me once again on how smooth this move will be. I truly appreciated him going above and beyond to assist and bolster my spirit. I was also pleasantly pleased with the moving teams dedication, determination and care to securely handle my things with ease and with a smile. I would totally recommend Roadway again!

Move size: 1 Bedroom Home Service cost: $1800

I was moving cross-country form NYC to California, so hired Roadway for the move. After an initial quote and consultation, I was told to move out of my apartment in New York a week early, so that my things would arrive at the beginning of the ship window in California.

The first sign that things were off, was when the movers arrived and told me that I would have to pay an additional $1000 from the quote that they provided to me (based on their own virtual tour and inventory of items). I had to go back and forth with them and finally agreed to pay $450 additional.

All of that would have been fine, but here is when it went from a bad experience to the worst experience I have ever had. After sleeping on an air mattress in NYC for an extra week and unable to get an update on the status of my goods arrival in California, I came to find out that my stuff was still in New York and had not even left yet. The arrival date I was given was over a week after I arrived in California.

I told them that I would have to get a hotel room for an entire week now and that I had slept on an air mattress for a week in NYC for no reason. Not only that, but I had to pay an additional $450 to do so. The customer service representative that I spoke with, Carlos, did absolutely nothing to ease my concerns and simply regurgitated lines about the delivery window being two weeks and could not seem to understand that I was told to move out a week early. If I wanted to simply take the ship window, I would have moved out of NYC at the last possible moment.

After everything finally did arrive at my new residence, there were multiple boxes of broken china and boxes marked "Fragile" that were clearly stacked below multiple other heavy boxes.

After all of this, both Carlos and another customer service representative said that they were going to call me back with a plan to make this "right". However, now almost two weeks later, I have not heard anything back from them.

Things happen on a long cross-country move, so any one of these issues would be understandable, but it is Roadway's true disregard for their customer's concerns that will make me tell anyone that I ever speak with again about moving not to use them.

Move size: 2 Bedroom Home Service cost: $5000

Our real estate brokerage firm has recommended Roadway to its clients and customers for years and my partner and I have used them occasionally - this week involved an emotional move from a Long Island home of 26 years to our country home in the Berkshires. Roadway's team and customer service were beyond exceptional from Steve Bailey to the moving team itself. Friendly, helpful, careful and caring, they made the move stress free and problem free. Can't recommend them more highly.

Move size: 3 Bedroom Home Service cost: $2700

I can't say enough great things about Roadway Moving! Our move went off without a hitch! Our movers, Yadier, Yelson and Jose O were wonderful. They arrived exactly on time, packed our good with incredible care, and had us relocated and settled in within a matter of hours. We felt incredibly safe moving with Roadway in the middle of a pandemic. Joe, our contact all throughout the move, was informative, kind and truly cares for his team. I would hands down use Roadway again for our next move. Thank you!

Move size: 1 Bedroom Home Service cost: $2200

Moving from NYC to LA felt daunting—imagine hauling a whole apartment’s worth of stuff across the country! Enter Roadway Moving: my anxiety-busting, super-efficient moving heroes. Their flawless service kicked off with an easy quote and continued with superb customer support. The crew arrived right on schedule, equipped with labels and ready to securely pack all my large items. Everything—from my sectional to my bookshelf—made it without a scratch or missing piece. Just 7 days later, I was checking off items from a printed list they provided as I unpacked in LA. Roadway has completely changed the game for me; I won't move any other way!

Roadway, you have my heart and my furniture!

Move size: Studio Service cost: $3000