RoadRunner Moving

I used RoadRunner Moving Services for the second time last week. They are true moving professionals who get the job done effectively and efficiently! I did not bother calling anyone else this time after my stellar service 3 years ago. I had a well orchestrated 4 man crew both times and recommend it highly. It saves time and money and they were respectful of me and my belongings. I have recommended RoadRunner Moving to family and friends who all expressed gratitude for the recommendation on completion of their moves. Don’t get stuck with subpar amateurs. Call the experts at RoadRunner Moving!!! They don’t mess around!

Move size: 3 Bedroom Home Service cost: $6325

After my sister suggested using RoadRunner Moving, I figured I would try them out. Jose and his crew were very friendly and SO efficient. They loaded the truck in 40 minutes and were done unloading at the new place within the next hour. All the furniture was wrapped well and they also brought some wardrobe boxes to use for my clothes. The whole process beforehand was super easy, too. The office was friendly and diligent and they let me know about all the extra costs that could come up during the move. I ended up buying my own tape and had some large plastic wrap, so there were no extra costs at the end. I would highly suggest you use these guys!!

Move size: 3 Bedroom Home Service cost: $6593

Roadrunner moving company AKA Polaris Moving systems. I do not often write on social media sites however I feel compelled to do so regarding this company and what they have put us through. Do not EVER hire this moving company who are based in California. There are 84 complaints on websites about this company and their modus operandi in which all of them are stating the same thing. They show up, charge double the original estimate and when they deliver, most of your items are damaged or broken and the rest of it never shows up. Unfortunately, we hired Alliance to move our property from Oregon to New Hampshire and it was they who brokered it out to these people. True to form, they showed up on the day that we were meant to be out of the house saying that the original estimate was incorrect, and they wanted double the money. They assured us that our items would be kept in a locked facility. Of course, we did not look at reviews on the day that we had to vacate the house, why would you? We tried to contact them several times once we had settled as we noticed we had been charged for 3400 cubic feet. The two U- Haul vans that they turned up in could only take a maximum of 2700 square feet. We were also charged extra as we were informed they had to use “shuttle vans” to deliver as there was no access for a larger truck which was ridiculous as there is an interstate right up to where we reside. Eleven times in total we asked for the contract and the receipt for the vans. The receipts were never received, and we finally got the contract on the day of delivery. Move forward to the day of delivery. Although it stipulates in the contract you can pay by money order, cash or wire transfer, and although having made a money order out to them, May Evan (office manager) refused to allow the delivery men to offload until a wire transfer was made. Because the bank was closing when I got there to change the payment delivery, the men were instructed to take a hotel room until the wire transfer was received. We were informed, with witnesses present that we would not be charged for this. The following day, we were informed by May that we would have to pay an extra $2200 for the night the men had had to stay. When I informed her that she wasn’t getting another penny from us, she stated that she would accept $1000. Due to this extortion, the Police were called, and she was informed in no uncertain terms that unless all our stuff was unloaded, all the delivery men would be heading to jail. Our items were eventually offloaded but what James and I were witnessing left us in shock. Most of our furniture that was on the van had been damaged, glasses, pictures, boxes had been rifled through, souvenirs from places we have visited, all smashed AND most of our furniture was not even on the trucks that showed up. Move forward to the present day, four months since delivery, over $50,000 worth of our property nowhere to be found. They have refused to answer our voicemails and emails, but reading the reviews, this is part of their M.O. Because the contract stipulates that if we are dissatisfied, we would have to sue them in California, I contacted five different lawyers to sue for breach of contract, neglect, and larceny. None of them returned calls. Maybe they are all related to this company. Moral of this story: I would be grateful if everyone could repost this so that it can be dispersed to the public. I just hope by writing this long spiel, and I apologize for it, we can save someone from going through the traumatic experience that this horrendous company has put us through. ?

Move size: 4 Bedroom Home Service cost: $38000

Roadrunner Transit arrived on the day of our move and proceeded to remove all our belongings out into our driveway, then said that our inventory that we worked on for weeks prior to the move was incorrect and said we needed to pay an additional $2500 or they would just leave us without a mover on our moving day. We were told that if they needed to 'shuttle' our stuff into a smaller truck to make the delivery to our new home, we would be changed a 'shuttle fee'. When they arrived at our new home, they arrived in the same truck they picked up our stuff in, but they still had the $495 shuttle fee on the invoice. They refused to remove the added fee, and said that if we did not pay, they would drop off our stuff at a storage facility, and we would continue to be charged for storage until we paid in full. Again, we had no choice, and paid. After the move was done, I discovered my TV was damaged. I filed a claim with their insurance company/accomplices and after burning up months 'reviewing' the claim, came back with an offer of $20.00 for my TV (based on a percentage of the weight of the TV, that is buried in their small print). I also claimed they unfairly charged us the shuttle fee and the insurance company said to deal with RoadRunner Transit for that, but they had already said, "It dones't matter what we said before, we are not refunding the shuttle fee". While the locally hired moving helpers were professional, the driver/accomplice associated with the moving company was extremely rude and was clearly part of the scam. We ended up paying $12K to move a small rental truck's worth of stuff from California to Colorado when the original estimate was $6K. DO NOT USE ROADRUNNER TRANSIT unless you want to be a victim like my family! Giving a one star rating because you cannot leave a lower rating!

Move size: 2 Bedroom Home Service cost: $12000

Any good reviews about this company are fake! They are highly unprofessional, liars, scammers and cheaters! Your items will come back damaged and covered in mold and they will try to get more money out of you for problems they caused!!. They also refuse to send me my claims check!!! It was approved by CSI (a claims service) back in March 2023. It's almost December, I've called and emailed them for several months, and still nothing!! Now their numbers are suddenly all disconnected ! Stay away from Native Van Lines as well, they work together with Roadrunner.

Move size: 3 Bedroom Home Service cost: $8000