Red Maple Moving & Storage

Great customer service until they get your money and book your move, then you can't get an answer from them. Booked a move from Vancouver to Toronto. Supposed to get 24 hours notice for window to pick up. Called when on the driveway. Told 7 - 10 days to get to Toronto. Took 30 + days to deliver. Was notified 4 times of when they would deliver and scheduled days off to be available. Never called to cancel - each time I had to call in to find out my delivery had been cancelled. LIndsay, a Senior Relocation Specialist, was very nice & polite, and suggested speaking to a manager about getting some kind of compensation for the delay. Price ended up $250 over estimate, and Lindsay offered to send scale tickets to me. Asked for scale tickets and manager call 5 times, and I'm still waiting after 3 weeks. Would not recommend.

Move size: Partial Move Service cost: $750

DO NOT HIRE THIS COMPANY!
The service I received from Red Maple Moving & Storage was extremely disappointing.
Melissa, the office manager in Mississauga, was the main person I was in contact with.

On pick-up day, the movers arrived with almost four-hour delay, which is a big inconvenience for customers who are located in an apartment building where the elevator has to be reserved in advance. Second, while I was originally told that extra-charges for packaging the TV were 20-30 $, they ended up to be 100 $.
On delivery day, different movers came by and, while moving the furniture, carelessly scratched the wall in my entrance and dropped heavy items damaging the parquet.

After all this, HALF OF MY COUCH WAS LOST BY THE COMPANY. Three huge sofa cushions, 1 metre long, were never delivered.
This couch had a strong sentimental value to me, since it was a gift from my dad.
As soon as I realized, I immediately called the company who said they'd look into it. At first I was understanding as mistakes can happen. After no call-back for a week, I called again and they asked me to hold on for another week or two. After no call back for 2 weeks, I was contacted by Melissa, the office manager, who said would look into a solution. After almost 2 months of me calling at least 10 or 15 times, they confirmed the furniture was lost and despite that, they refused to pay for the cushion replacement and offered me a miserable compensation instead.
I strongly advise other customers to hire a more reliable company. Moving is already a stressful experience and I strongly regret choosing Red Maple Moving & storage.

Move size: Studio Service cost: $1500