Razorback Moving LLC

The young lady who came out to give the estimate was very nice. so was Dave at first but when he saw that the truck they brought was not going to hold all our stuff things changed. We packed all our stuff ourself except for a few things I was worried about getting there safely, that were BIG or odd sized. the trip was over 1,300 miles the only this that broke were things THEY packed. When we still loading at the old house everyone was doing a good job before lunch, when they came back they had 4 new men with them to finish up right away one of them locked himself in my master bath (the hall bath was for their use) I had put my purse and all our importent papers in my colset in the master bathroom for safe keeping and to keep them where I could get to them as needed. He was in there so long I knocked on the door twice, the second time I told him to get out. His boss said he would serch him if I wanted but that would do no good as he was in there so long he could have memersied our numbers off of any kind of card or paperwork I had put in ther to travil in the car with us. The things that were broken when we arrived that THEY PACKED he blamed on the road they drove on, the things were old any excuss he could come up with. Also they damaged the wall and floor and he "debated" that these things happen. He "debated" with us non-stop and tried to browbeat us into not fileing a claim. Dont use this Company if you can't stand up for yourself.

Service cost: $5000

Two of the movers were nice & hardworking. There was a team of three. Two men did the majority of the work, while one stood to the side and was on his phone much of the time. Unfortunately, there was a lot of damage including a tear on our leather reclining couch, scratches on end tables and coffee tables, scratches on an antique dresser and an antique pedal organ, just to name a few. We emailed pictures of all the damages but never received notice of confirmation that they received them and were processing the claim. We were told we would receive paperwork but never got it. We sent several emails with no response and called several times over a 2 week time period but there was never an answer. I finally called on a different phone & only then did they answer. Naturally, I was told the owner was out of the office & would have to get back with us. After two weeks of having our calls and emails ignored, I don't trust that we will be called back. I'm afraid legal action may need to be taken. .

Service cost: $1000

I used the Razorback Moving company in early February, and I was extremely impressed by the quality of work provided. They damaged nothing and really knew how to safely protect my furniture as they moved it. I have used many moving companies in the past, and have had my furniture damaged. The three men who moved my belongings from a storage unit in Rogers to Bella Vista were truly a Godsend. If I ever have any reason to hire a moving company again, I will use these guys. Thank you, thank you, thank you.

Move size: 1 Bedroom Home Service cost: $225

If you are like me and don't have any idea where to start on who you should use for a moving company, you probably just googled "NWA Movers" and went from there. You might have found Razorback Moving & Storage. To be honest, there's not a lot of info on most of the moving companies in our area and most reviews are at least a year old. So I wanted to write a review that was more recent. Let me be clear - Do not use Razorback Moving & Storage under any circumstance. If you look at their website, it will look like they have multiple locations across Northwest Arkansas. This is not true - it's a lie. There are multiple phone numbers, but they all redirect to one person - Dave. Let me tell you how I know this for certain. I called the "Bentonville" office and spoke with Dave about a month ago. I booked a crew of 3 guys and 1 truck for Friday July 30th. I took off work so I could be there. As part of the initial setup, Dave and I texted some information back and forth after our phone call. I was told Dave would call me on Thursday July 29th to confirm the appointment. I did not receive a call, but I did text him and asked for confirmation that they would be there on 7/30. He replied and said yes - they would be there at 9am. So on 7/30 at 9am, I had not received a call or anything so I decided to call the Bentonville office. Even though I was calling within office hours, nobody answered. No big deal - I understand that an office might be busy. So I called Dave (from the number he texted me with) but there was no answer there either. So I decided to send Dave a text and ask for an update on their arrival time. Probably about 10:00, I decided to call the Bentonville office again and again, I received no answer. I have yet to receive any text or call from Dave either. I called Dave again and still got no answer. So then I thought - well I will call the other offices in NWA and at least talk to somebody with this company. I called the Rogers office and there was no answer. I called the Springdale office and there was no answer. I called the Fayetteville office and there was no answer. I called Dave again multiple times. I texted him multiple times. No responses from anywhere. So I go back to their website and found a physical address for the Bentonville location. I drove over there but get this - it's not actually there. The physical location is where the new Walmart Home Office is being built. Let me be clear - there is no Bentonville physical location. It's dirt. So then I thought well maybe the Bentonville office is working out of the Rogers office for the time being. So I head over to the physical address listed for the Rogers office and it's just a random house in a random residential neighborhood. I was dumbfounded. Someone happened to be walking out of the house so I asked if he knew anything about this place being a moving company and he said "No, but I get that all the time." So at this point, I realize this company is essentially a scam. Or at best, it is actively misrepresenting itself. I called Dave about 6 or 7 more times in a row and he started sending my calls directly to voicemail rather than letting them ring out. So at this point I know he knows I'm calling - he's just choosing not to answer. I tried calling all of the "offices" in Northwest Arkansas a few more times but none of them ever answered. So not only was Razorback Moving a no show with no call or explanation, but this company is actively misrepresenting themselves as much more legitimate than they really are. Please do not use this company. As you may know, it is very difficult to book movers (you need to do it about a month in advance). And when you find out on the day of your move that the company is not going to follow through on its commitment to you, it puts you in an impossible situation of trying to get another mover to move your stuff on next to zero notice. Luckily we were able to do so but I don't want anyone reading this to be in that situation like we were. And if you are wondering, no, Dave never reached out to me - not later that day, the next day, never. He just completely ghosted my wife and I and left us hanging. Do not use this company. You would be better off renting a UHaul and moving your things yourself.

Move size: 3 Bedroom Home Service cost: $700

See the review from the gentleman that was trying to move from Centerton to Springdale? I could basically copy and paste his review.

I did not receive a call yesterday confirming my move, I did call myself and Dave confirmed it.

Today they called and told me they’d be closer to the noon part of my 11:00am-12:00pm ETA. At 2:30pm they still hadn’t arrived. I called repeatedly both the movers and Dave and every “office” around NWA. Finally I decided I couldn’t trust these people (I close on the sale of my house tomorrow) with my belongings and I left three voicemails — 2 with Dave and 1 with the movers. I then text the movers and Dave and asked them each to be aware if they showed up I’d be turning them away.

After I’d told them not to show — they text me they were sorry for the inconvenience. I am now, after two hours of freak-out calling, working with another moving company. Every single moving company I called to get help said they get this exact call, on average between the 6 of them, 2-5 times a week in regards to Razorback Moving.

Use anyone else. I’ve moved several times in my life and this is the first experience I’ve ever had with a mover simply not showing up.

Move size: 4 Bedroom Home Service cost: $800

Absolutely awful experience from the packing job to loading the truck to final destination. Completely unprofessional staff and owner. Was told by the owner, “don’t worry, we’ll take care of the damages.” When he, himself, came to final destination because the initial pack and load was so bad. When it came time to make the claim, completely different tune from owner. I would steer clear of this company. I had 20+ pages of damage claims, and in the end we decided to not even file. Just wanted to be done with these incompetent fools.

Move size: 4 Bedroom Home Service cost: $7500

Just got done using Razorback Moving. I got to say, James , Kenny and Shawn are the A - Team. We didn't have a ramp for the first 2 hours, but their amazing attitude and can do attitude got the job done of unloading two 18 wheeler ABF trailers.

These guys hustled in 38 degree Rogers weather. Never seen such hard working efficient people. They were very courteous of the walls and where things went. I was extremely happy with their help, and I would recommend them again any day of the week.

Thanks a lot guys, without your help, I don't know how I would of got this done.

Move size: 4+ Bedroom Home Service cost: $700