Public Moving Services

I spent 45 minutes going room by room with Andrew Johnson going over item by item. He estimated 1500 cubic feet. Told me he even cushioned it a little. Today the movers came and with 10 minutes the new estimate was 2800 c.f.. At $3.30 a c.f. plus the $1 for packing almost doubled the price. For me it was it seemed calculated and part of the sham. I called Public and they were absolutely no help. Got a cold hearted insincere sorry. I say don't use them ever. They kill you with kindness and then stick it to you when you don't have a choice.

Service cost: $12000

I moved from Florida to NC in May 2017. They lost a box of my moving and broke the bottom part of my sofa. I have not received my reimbursement yet. I have been waiting hours over the phone to talk to someone and I had good luck only one time. I think NC authorities must arrest this company for doing things like this to honest people like us. We have to work so hard to pay for this kind of moving and the staff are getting their money very quick OF COURSE and after that.. forget about your money. I do not recommend this company AT ALL to any person in the world.

Move size: 2 Bedroom Home Service cost: $3500

From the start, I was lied to by the salesman. They were not the cheapest quote, but because he promised my things would only be handled once by the same crew, load and unload, I went with them.
We firmed a date, and then Friday afternoon, before the Saturday morning they were to load, they called to say it would have to be Sunday. I could not do it. Somehow they got a crew there Saturday (late) to load.
The crew showed up and it was like a 60 Minutes piece on how moving companies bait and switch you. The driver kept saying it was more than estimated and it would cost more. We argued and could not get anyone from the company to return calls. I sent them away. The dispatcher finally called me after they left and we ironed it out. the crew returned to load. It was very late. they treated out things roughly and damaged almost everything. We took video and pictures as it happened.
They called the day before they were supposed to deliver and told us there was a truck break down, and out things would be delayed. they would let us know. The truck used was a rental truck, so I had the number of the truck from the pictures and video I took. I called the truck rental company. they lied. There was no break down. They never intended to deliver our things as promised.
When they finally delivered our things (weeks late), it was a disaster. The unload crew (different than the load crew - another lie) was embarrassed and apologetic as they unloaded our things. They took there own pictures and called their dispatcher so they would not be blamed for the damage.
I filed a claim, following their restrictive claim procedure (obviously designed to discourage filing claims) last June 2017, and have still not gotten resolution.
This is a disreputable company. They intend to misrepresent and deceive.

Move size: 3 Bedroom Home Service cost: $6000

I hired Public Moving and Storage located in Charlotte,NC with DOT# 2955650 after I lost my home in New York to a bank foreclosure. I have two children with disabilities and none of my family live in New York. I needed to move to St Louis, Missouri where my family live.I contracted with Public Moving and Storage ,based out of North Carolina, on June 19. I had been assured they would handle everything for my families moving other then our personal items. I asked several times if there were any other hidden charges since I am a single mother on a tight budget, was told this was my total, then paid a deposit of $1,840 by credit card on June 19. 2017. I was scheduled to move June 30, 2017. The day of the move Public Moving called saying they had over booked and asked if I would change days to Saturday July 1 in exchange for a $200 reduction in my rate. As soon as the movers arrived, in a rented Enterprise moving truck, they started adding to the amount due. When I called the company I was told since it was Saturday no one could help me. I tried to cancel but they had my deposit which they would keep if I canceled. I saw the minimum they would move was 600 cubic feet and asked to be reduced to that amount. They refused. We settled for them moving 1000 cubic feet with no extra's, such as mattress bags and television packing. I was informed they needed cash payment for half of the remainder $1,445, which I paid. They took 4 dressers filled with light, fragile items, that were important to us such as pictures and items my children had made since we were told we could leave light, fragile items in dresser drawers. They took a clothes washer, dryer, dishwasher and a free standing freezer as well as 16 boxes filled with my children and my possessions. They were to hold these for 60 days then deliver. I started calling at the end of August to get a date for delivery but was told they had between 4 and 21 business days to deliver goods. I called every week trying to get my belongings. The often would put me on hold for long periods of time, once for an hour and a half, then disconnect my call or send me straight to voice mail. I was told on Oct 18 my belongings were being loaded and would take 7 to 10 business days for delivery. I was to expect a call giving me notice a few days before delivery. Three business days later, Monday Oct 23, I received a call saying my items were to be delivered the next morning at 6 am. I was not going to be in town until Oct 26 and told the man I would take delivery Friday October 27. This morning I called Public Movers at 8:07 am central time, and was told no one could talk to me about my property at this time but they would call me later today. I waited until 3:39 pm and called them back only to be told I am not listed as a delivery for next week and that there was no one who could talk to me until Monday Oct 30. I have since called back only to either not have my call answered or to be told someone would call me back and they never call. I am a single mother with two disabled children. I truly need our belongings. It is getting cold and our winter clothes are in those boxes. We need our appliances and dressers, they contain memories that I can not replace. Please help if you can.

Move size: 3 Bedroom Home Service cost: $4730

We sold our house and had a quick move of 3 weeks. Once our contract was signed on July 24, 2017 and our$2,210 deposit was made they would not return calls or emails. On the 3rd day, July 27th we cancelled the move with them. After we rescinded our contract, we received an email that quoted a higher price for the services they had promised, a live load and door to door delivery. This was extremely important because we had told them we have a 25 year old with severe autism and it is very difficult if we do not have a live load with immediate delivery.
We were told not a problem at all. Linda at PMS said they totally understand and since they have their own trucks and drivers (both lies) it would be very easy to move in one day.
SHe even gave me her cell phone so if we had any problems she would be there with us from start to finish. They told us they do not guarantee pick up date, after they had told us they could pick up our house hold goods. Our son is a Deputy and he said this looks like a scam and once our items were on the truck we would not be able to get them off. He said they can hold our belongings for ransom and we would have to pay whatever they asked.
We quickly hired ABF and had a very smooth move for slightly more than our deposit.

Move size: 4 Bedroom Home Service cost: $2210

I would love nothing more than to exact revenge on these VULTURE’s !! I have submitted paperwork to Brian Christ regarding this ripoff company!!
I was quoted $8900 and was raped / charged over $12,000!!
When the POS moving truck/Semi pulled into my driveway..two Russian POS drivers out of Miami got out and proceeded to “try” & bully me into being further ripped off by stating I had to give them money orders (on a Sunday at 5 pm ~ BS) they told me prior to that - a cashiers check from the bank was ok. I ended up calling 911 for a Sheriffs response this is THE ONLY way I could force them to give me my belongings!! F’ing [EDIT]..yes it still pisses me OFF!! I just want a refund back due to over-inflated fees ~ it needs to be pro-rated based on fair freight values!! The small amount of stuff I had should’ve cost $5-$6k NOT $12k. ;-((

FBI/DOT
7915 Microsoft way
Charlotte, NC 28273
Brian.Christ@oig.dot.gov



Received a call from Alex stating he won’t arrive Friday as scheduled coming Saturday morning instead. So Alex and co-worker finally show up late Saturday afternoon (3:30pm) in an old semi - Gordon Trucking out of Miami, FL. Then he tells me he put out an add for help but no one showed up. Then he said to take items down stairs to basement it would be $150.00 more - I said no way so he threatens to leave. I said I don’t think so and told him to put everything in my garage. At this point I was pissed , so I called my sister.

Then after I already verified with him over the phone prior to arrival that a cashiers check was acceptable for final payment.

Then I give him the checks and he proceeds to tell me that he can only accept cash or money orders.

He keeps telling me he Can’t accept Cashiers ck no good so this is when I Called 911 Kalkaska sheriff department. (Copy of Report provided).

Then the 2 Russians along with help from my sister and neighbors we all unloaded the truck.

Then on Sunday 9/10/17 at around 3:30 pm some mentally challenged guy showed up looking for work ?
This was from the add these idiots put out. Could’ve have been dangerous to me.

Move size: 2 Bedroom Home Service cost: $12000

They charged us 3 THOUSAND dollars MORE Than expected.. I did all my research, I pre packaged/taped-shut/saran wrapped Everything, and the first thing they did is re tape over my tape, re saran wrap over my wrap.. and charge me for their labor, packing materials, and time!!
**Not to mention, I specifically had several Big items I had told them if we went over space wise I didn't want them to pack, I was speaking to a Russian man, He said we would be over at the end if they took the matress, so they left out one matress, and said there was about a 4'x2' space left and that's it..after it was already gone I found out we were over 300sq ft. that's $1200 just thrown in the air! I had Absolutely no Knowledge of this!! I'm very upset! I feel like they were trying to pull a fast one on me, as They Did Know I Did NOT want to go over at all. And Never Told me I went over! I feel Scammed in every sense of the word. I even tipped the 3 men $60 SMH.. At the end, there was nothing left in the house except a matress and my leftover packing materials I had purchased.. The man asked if he could have them, I said sure, I'd just throw them away anyways, it was probably $70 worth of stuff, then found out later charged $120 for packing materials.. Please Don't use this company! Looking back wish I could have move myself. or don't do anything at all, cause they're going to redo everything you did and charge you 3x for it.. time/material/labor..23 days to get my stuff too!!

Move size: 2 Bedroom Home Service cost: $7000

Hi, my name is Michael wanted to say thank you to Public moving being my relocation agent) My move CO - IL was fast , quick and very professional. Top service from a very beginning, accurate estimate based on items I had provided to a sales rep, on time moving crew at the pick up , professional packing and fast delivery with just a minor damage. Will defenetly recommend them ! The pick up crew foreman Sam was very polite and helpful explaining all the details of the contract and of course I had more items when I was thinking from the beginning , so my price went up a little bit , but it was explained prior signing any paperwork , great packing and wrapping , friendly customer service , on time delivery ! Thank you guys a lot.

Move size: 4+ Bedroom Home Service cost: $9800