Prudential Van Lines

To start, salesman, Casey convinced me that by allowing him to come to my house for an in home consultation,  he "will get the most precise quote by having him write down an inventory of my belongings”. I was quoted $3299 and I ended up paying $4217. I called Casey right away and he seemed surprised with the over charges but he said he would look into the issue and re-evaluate my inventory once they received it. By then the truck was already loaded therefore I had no choice but to sign the Bill of Lading. (with Casey saying he would re-evaluate but did not).In addition, I told Casey I need my belongings delivered by 7/25, as I will be driving to Texas and will start work on July 28. He said he will make a request for priority. He even suggested rushing my move out date to July15 to give the company at least 10 days to ship my belongings. I packed my 1 bedroom Brooklyn apartment in 2 days. I arrived in Dallas on July 25th and furniture did not arrive. Gary (customer service) & Ben (operations mgr) said I should expect delivery on 7/26-7/27. I was furniture less for 6 days b/c my items did not arrive till 7/30. I spent extra money on air mattress and everyday expenses like food b/c I did not have furniture/pots pans etc.  After unpacking, I realized that a few things are missing from my delivery. I am missing a set of knives, a set of mason jar glasses (6) , a toaster and a rice cooker. These were not listed in the inventory so it must have been packed in a box which was probably left behind. I did not get a chance to double check the inventory because the driver came to deliver close to 11pm and did not finish unloading till after 3 am. The movers were even asking me if certain boxes or items "looked familiar". He almost forgot to unload my huge dresser until I realized that it was missing! Prudential Van Lines made this the worst moving experience for me. I expected retribution for overcharges, late delivery and poor service.

Service cost: $4217

My wife and I were very impressed with the moving services we received from Prudential Van Lines. From getting a quote, booking the service and the actual moving day. I was so impressed that I phoned Peter (Senior Moving Consultant) immediately after the movers finished to tell him how happy I was with everything. The three movers, Raul, Luis and Manuel were all very professional, hard working and efficient. They arrived early for pick up and were so efficient that they finished unloading early as well. They handled all our belongings with care and loaded/unloaded everything with no issues. We could not be happier for choosing Prudential Van Lines for our move. We will not hesitate to recommend their services to others. If you are looking for professional, no hassle and affordable moving services, Prudential Van Lines is the way to go-you will not be disappointed. They will work with your needs as best they can. One more tip: make sure to have cold bottle water to offer the movers..the work they do is not easy and very tiring! They appreciate being offered a refreshing cold drink!

Service cost: $380

From the first phone call to when the last box was dropped this company has been nothing but excellent. Corteous, reliable,fair price, accuracy on estimate, movers arrived on time and handled everything with care.
My estimator Frank was great and answered all my questions. David called to confirm the time when the movers were going to get home and was also very polite and respectful. The guys that did the move were also polite and did it with a smile. I don't want to move again, but if I do, I am definitely calling again.

Move size: 2 Bedroom Home Service cost: $825

We had a very nice and fast move that day. Four nice and polite professional employees helped us to move to our new house without issues or surprise cost. We paid the agreed price and they did the job faster than the estimated time. Hard workers, did not stop or took a break or waste time for a bit!
The Sales man, Pete, told us that at the end we were going to be satisfy of the service that we would tip his employees. 
We did tip them with very pleasure.
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Service cost: $1200

I used Prudential Van Lines last month for my move from NJ to my new house in TX.  Joe the Sales rep was very nice and explained all the details about my move. On my move day Francisco the Forman and his helpers arrived on time with great attitude, they were polite and careful. On delivery day, the movers were fast as well, all my furniture was in very good condition. They helped me to unwrap most of my items and set up my furniture in my new house. Thank you Prudential Van Lines!

Service cost: $2195

We just Finished un packing our last box, and immediately came to rant and rave about Prudential Van Lines. Thanks guys for an Awesome Experience from the very beginning to the end. Our move was NOT the average move my 6 month pregnant wife and 2 kids. We have to Thank Joe for his expertise and patience. Full packing services were done within a day and 7 days later the Prudential Trailer arrived. Thanks to all the great workers at Prudential definitely will use again and again.

Service cost: $8000