Progressive Relocation

More than 90% of our furniture arrived scratched, gouged, chipped or dented. Furniture arrived tightly packed in minimum sized truck with absolutely zero packing material used between items. Watching the pieces come of the truck with deep scratches and gauges was painful to say the least. The driver and his helper kept apologizing reporting that they hadn’t packed the truck. The unloading took extra time as I photographed the multiple blemishes on each piece.

I had been convinced during the quoting process to buy additional replacement coverage for an additional $895 to ensure our furniture was protected from loss or damage. After multiple calls to Progressive and getting only misdirection and runaround with my request for reimbursement, they finally admitted no insurance was available and no additional insurance was purchased with my payment. I asked for my insurance payment back only to be ignored repeatedly. I am completely at a loss to understand how a company can sell a service with no intention to provide any of the service they promote.

They do not perform to any standards you would expect from a legitimate service provider.

Move size: 4+ Bedroom Home Service cost: $10000

First let me start by saying, shame on me for not doing my research better as I am in the logistics industry. However this was a last minute move and didn't have very many options. They quoted us 6K (ALL CASH) and when they got there a day late, they suddenly needed more money (ALL CASH)....which we didn't have because it was 8:30 PM after they had been there all day and nothing was open with Covid to get the additional funds. My husband told them to just unload the truck. After 2 hours of standoff, someone from the so called "company" agreed to let us write a check. Fast forward (NC. to MO.) after showing up a day late and being there until 1:00 AM, they are pulling out and run over a boulder in our yard and destroy the lighting, irrigation system and yard. My husband gets in his car and is chasing them down because they just decided to leave. 2 miles later they pull over and they sign an agreement admitting fault. After several phones calls on when we would be getting our possessions and seeing the reviews, I was nervous. A Russian lady who is one of the owners kept telling us it would be Tuesday, which turned out to be Thursday. Guess what....They needed more "CASH" 5K to be exact. No money order, no cashier's check...CASH. I wonder how much of this is reported to the IRS, because they don't give you a receipt. They didn't take items to rooms that the boxes were labeled. They got into a fight with each other and at that point started tossing our items in the garage and hiding the broken chairs and other household goods. You can't get a hold of anyone to file a claim....You call the office no one answers unless you push the prompt for "SALES" and low and behold you get a person because they are shady and need more business. I was told we had to wait to file our claim because of Covid....so we waited. I finally sent it off to their office per "THEIR" instructions and the entire packet was returned to me "no forwarding address" Hang on...the story gets better. A month later, we get a call from another customer that they had some of our items because they found my husband's business card in some very expensive backpacks we purchased to hike in Europe. They were also missing items and were dealing with the same issues as us. Over charging, missing and damaged items, CASH, no one answers phone, no follow up. The list is endless. I had to pay this person to ship our backpacks to us because of the value of them. We have moved 7 times from 2007-2020 and NEVER had an experience like this. To date, I still have not had my claim paid or acknowledged by "MIKE" I am going to file a compliant with the Florida State Attorney and DOT. These people should not be allowed to be in business. Their reviews are horrible.

Move size: 4+ Bedroom Home Service cost: $14000

I had high expectations regarding the service I hoped to receive from my mover and I am glad to say that Progressive Relocation met and even exceeded my expectations with the tremendous job they did moving my family. I have alot of heirlooms and antiques that I was concerned about but no worries needed because everything was either packed, boxed or crated so well that you could drop my China off a side of a building and incur no damages. Great crew that was very personable and alex my rep really knew her stuff she set things up beautifully. thanks guys great job.

Service cost: $5215