Progressive Relocation

So I thought I had the whole moving thing figured out I had a mover locked in the reserves and then come move day guess what they didn’t show up so then on the back up day which is the following days are supposed to come guess what again no show oh boy I’m screwed I scramble to find a mover I go through old quote I received and I remember that Chris at progressive relocation had told me that the price had gotten was too low to be possible and most likely the movers are either going to tent to schmucks in the truck or in a U-Haul van or choice words not going to show and a no-show is exactly what I got so I called him because he said he be available and he save the day he got a truck out to me and my family that very day and got us moved out packed up and off we went to make a closing in time for tomorrow great job making That happen and I really appreciate the hard work and effort.

Move size: 2 Bedroom Home Service cost: $3505

So when it came up that I need to move and I needed to move fast I had to look for movers it wasn’t a short move across the town I was going clear across the country so I need professionals I shop for different options even thought about getting pods but after talking to Chris progressive relocation seem like the best service for me I hired them and one move they came they got out there and got the job done no problems no headaches exactly is Chris had described thank you so much progress of your location for making my move a success.

Move size: 2 Bedroom Home Service cost: $1995

Progressive Relocation Systems from Miami, FL has made a wonderfully exciting time in our lives an absolute move from HELL. From the initial contact and misleading quote from Troy in April to now in June not having all of our furniture. The furniture we do have is mostly damaged or broken. They have missed delivery dates/ times and now multiple multiple pieces of furniture are still missing. The nightmare began in April when the movers arrived in Alabama in a truck that was too small for our 4 BR home. They loaded what they could into that truck but had to stop, drive back to Atlanta to get a second truck to complete the move. Then fast forward to the delivery date scheduled for May 29th. They kept changing dates and times until it was finally set and executed on June 3rd. They arrived in 2 Budget rental box van/trucks and from the onset we knew all of the furniture could not possibly be in those 2 trucks. They had NO MANIFEST or inventory list with them. They did not lay down anything to protect the floors or carpet. Furniture was offloaded, multiple pieces were noted to be damaged. Near the end of emptying the truck we noted many pieces/ items both large and small were missing. The driver said " oh I'm sure they're in the storage unit in Atlanta" We immediately contacted our customer rep at Progressive (Eva) to notify her of the missing items. The next couple of days emails and phone calls were exchanged with promises to ship the remaining furniture in a couple of days. Even comments and emails stated they had "found the furniture"; "there was too much furniture to go on the original delivery". Fast forward another 10 days of emails and phone calls and moved delivery dates and times, we finally have another rental truck (Ryder this time) deliver our "furniture" at 10pm last night. ONLY 1 rug and 2 ladders were on this truck. We had sent the company an email outlining 20+ pieces that are missing.The driver contradicted himself about how he's only the driver, he gets texts of when and where to pick up and deliver goods. Then after quizzing him on who his boss is (would only say he has that guys phone number and wouldn't give it to us) to where the physical storage unit is (Durham ,GA) how to contact anyone in the company (NO name could be given) he somehow finds a video of an empty storage unit with a faded aluminum patio chair (not ours) and says this and the rugs where the only things in the unit except for the broom and dust pan HE used to clean up the unit. Completely contradicting his story of " I am only the driver". We have spent 10k for this move and are missing sooo many items not to mention amassing a box of broken items that cannot repaired or replaced. Oh, but on a positive note, they did include 1 LARGE RAT free of charge. It came from their storage unit and reeked havoc in our newly constructed home. Please do not use this company. I hope and pray this can help other people out there so you don't go thru the torment of this company.

Move size: 4+ Bedroom Home Service cost: $10000

Do not use this company! We moved from Virginia to Florida. The movers were late, ran out of packing material. One man was hung over and slept in the truck until he felt like working. The wardrobe boxes had nothing hanging and were stuffed with clothes thrown in a pile!
The movers used our own blankets and clothes to pack the household items which resulted in many broken and damaged items. Most pictures had broken glass and gouged frames.
Being in the military we have moved numerous times and this was the worst experience.

Move size: 2 Bedroom Home Service cost: $6000

After reviewing quotes from 6 different moving companies, I choose Progressive Relocation Services. Sales Rep convinced me that company was legitimate interstate mover. Paid 1/3 of 4 bedroom home quote up front to secure date 4 weeks in future. Forman arrived on date of move in Uhaul truck. Half way through move with only 1/2 furniture loaded, we were informed that we had met the capacity limit of our quote and would have to pay another almost $5,000 to complete the loading. Forman argued he could not be responsible for terrible moving estimate. Since our home was closing escrow and new buyers were anxious to move in the next day, we felt forced to sign updated estimate and pay what felt like ransom to complete the move.

Following up with Progressive Relocation customer service, I was told that their estimating software is 20 years old and furniture has gotten larger over time. They argued I paid fairly for what I got. Although their quote said it was a binding not to exceed estimate based on inventory and all 60 furniture items were on their articles to move list, it is obvious their estimating software and customer reps can’t be trusted.

I consider myself very reasonable and have 30 years c-level business experience. I have never been so embarrassed that I was hoodwinked by Progressive Relocation. An up charge of 10=20% would have been understandable for some oversized furniture but not 100%. I should have chosen better.

Move size: 4+ Bedroom Home Service cost: $10000

First let me start by saying, shame on me for not doing my research better as I am in the logistics industry. However this was a last minute move and we didn't have very many options. They quoted us approximately 6K and when they got there a day late, they suddenly needed more money (ALL CASH)..which we didn't have because it was 8:30 PM after they had been there all day and nothing was open with Covid to get the additional funds. My husband told them to just unload the truck. After 2 hours of standoff, someone from the so called "company" agreed to let us write a check. Fast forward (NC. to MO.) after showing up a day late and being there until 1:00 AM, they are pulling out of our driveway and run over a boulder in our yard and destroy the lighting, irrigation system and yard. My husband gets in his car and is chasing them down because they just decided to leave. 2 miles later they pull over and they sign an agreement admitting fault. After several phones calls on when we would be getting our possessions and seeing the reviews, I was nervous. A Russian lady who is one of the owners kept telling us it would be Tuesday, which turned out to be Thursday. Guess what..They needed more "CASH" 5K to be exact. No money order, no cashier's check..CASH. I wonder how much of this is reported to the IRS, because they don't give you a receipt. They didn't take items to rooms that the boxes were labeled. They got into a fight with each other and at that point started tossing our items in the garage and hiding the broken chairs and other household goods. You can't get a hold of anyone to file a claim..You call the office no one answers unless you push the prompt for "SALES" and low and behold you get a person because they are shady and need more business. I was told we had to wait to file our claim because of Covid..so we waited. I finally sent it off to their office per "THEIR" instructions and the entire packet was returned to me "no forwarding address" Hang on..the story gets better. A month later, we get a call from another customer that they had some of our items because they found my husband's business card in some very expensive backpacks we purchased to hike in Europe. They were also missing items and were dealing with the same issues as us. Over charging, missing and damaged items, CASH, no one answers phone, no follow up. The list is endless. I had to pay this person to ship our backpacks to us because of the value of them. We have moved 7 times from 2007-2020 and NEVER had an experience like this. To date, I still have not had my claim paid or acknowledged by "MIKE" I am going to file a compliant with the Florida State Attorney and DOT. These people should not be allowed to be in business. Their reviews are horrible.

Move size: 4 Bedroom Home Service cost: $12967

Do not use this company. I do not understand how they have avoided litigation. This company overcharged weight, stole/lost items and not follow through with their insurance claims.

Progressive Relocation was the company contracted to move for job V5154131 (two military veterans, moving home after retirement).

Progressive Relocation estimated (over the phone) 1,857 cubic feet of household goods. En-route to pick-up, the moving truck broke down and the Progressive Relocation chose to rent with a Budget Rental truck. This truck has a 26-foot bed. All of the household goods were moved into this Budget Rental truck. After goods were already in the Budget Rental truck, the driver then estimated that the household goods were not at the original estimate of 1,857 cubic feet, but instead was at 2,300 cubic feet. However, Budget’s own website specifies that the specific model used can only hold 1,698 cubic feet, clearly dismantling both estimates of Progressive Relocation. Progressive Relocation knowingly overcharged 602 cubic feet.

On top of these issues, they sold an insurance policy for Full Value Protection at $1,875, purchased on Dec. 17, 2019. Upon delivery, two TVs were missing (65” and 75”). The driver verified and documented that these TVs were packaged and crated by company workers.

There are issues with filing the insurance claims. An initial claim was filed (via phone) on Apr. 30, 2020 with a claim number of 5154131-425. An additional claim package was mailed out on Apr. 6, 2020. A second claim packet was mailed on Jun. 16, 2020. A third certified mail packet was sent out on Jun. 22, 2020. None of the claims received a response from Progressive Relocation. All of the mailed claims were sent back with “Return to Sender” noted on the documents. Progressive Relocation has zero intent to honor the insurance they sold, as they will not accept mailed claims and instead return the documents to the sender.

Date of pickup: 12/5/2019

Date of delivery: 4/3/2020

Claim filed: 4/3/2020

Job number: V5154131

Jackie Bloom, Manager 855-984-1462, 347-535-5765, Fax 844-238-7105.

Move size: 4 Bedroom Home Service cost: $9700