Priority Vanline Services LLC

Please do not use this company to move. I had gone in with good intentions and looked up reviews knowing moving is chaotic. They kept changing the rules on when I could add or remove boxes before my move. They wouldn't confirm the dates or times and refused to email me any communication, they only wanted to talk on the phone. I called customer service number on their website and was directed to someone who didn't know what business I was calling about. They also refused to give me my deposit back.

Move size: 1 Bedroom Home Service cost: $2500

I was initially hesitant because I have had some bad moves in the past and I needed someone to be there ASAP because of my family living in Texas and not being able to travel because of Covid. I scheduled an appointment with one of the moving specialist Dimitri and,.. to say the least he was the best thing that happened to me.!! I am very difficult in what I needed because of my time constraints. I was was so happy to hear such a fair deal and, the trust and relationship that was established was top notch. A true professional. Everything was just as described and on time ! Thank you for being there! I look forward to sending you and the family at

Priority Vanlines a great Christmas card. Thank you Dimitri again!

Move size: 3 Bedroom Home Service cost: $3500

STAY AWAY. The company I work for we’re just trying to move a few items from a storage unit to Delaware. It’s already shady enough that they require the deposit to be made ACH and the final payment to be cash, money order or cashiers check. However, in the beginning - they were very responsive and appeared to be accommodating. I’ve now been calling nonstop over 24 hours without a response. This is their main customer service line, mind you. They don’t seem to have any intention of resolving this situation and now we are going to have to get authorities and our bank involved. I’m on site now.. still waiting.

Move size: Office Move Service cost: $1700

These guys are the best in the business hands down. I was moving from Akron to Tampa and had bunch of meaningful as well as valuable things to relocate. I also needed to have my exotic car shipped and was really concerned with finding a trustworthy company. Soooo glad I came across these guys because they delivered above and beyond. Owner worked directly with me and there customer service was 5 star. Received my car and belongings a day early and in perfect condition. Communication is excellent. Highly recommend. If you are like me and did your research on shipping it can become discouraging with all the bad info. Rest assured with Priority Vanline Services you are in great hands. I move quite often and I have had issues with other big name companies in the past. I will be using theses guys for whatever moving needs I have in the future for sure!

Move size: 3 Bedroom Home Service cost: $1900

I repeat do not go with this company they are scamers my name morisset husband and are military family this people called us in October begging to move our belongings promise all type af things took my money 1250$the rest when they drop off so before scheduling date they picked up my stuff early than scheduled from San Diego i was thinking that's fine nov 27 till today still haven't delivered them to Arizona when I called everyone of the told me they don't know i have to talk someone else remind you they begged their agent Marissa she a bitch excuse my language she was the one that was begging to get my belongings after when I called to find out where my stuff are she have an attitude with me can't listen to me just pretend she doesn't know who and what I'm talking about so now they blocked my number and my husband still haven't delivered my belongings so please do not trust them Marissa , Carl all of them please ? do not trust these people don't trust them with your stuff I have important documents in my stuff I let them know but they don't care specialy they make you pay with check don't believe them they are scamers.

Move size: 1 Bedroom Home Service cost: $1900

PLEASE DO NOT USE THEM

They are a broker; once you pay them the fee they will not help you 1%

They quoted me a price of $2200, the movers they hired told me it would be $4500, same exact items, nothing added. Once you pay them their brokerage fee you are screwed. The actual moving companies they hire are horrible too. I have attached a PDF with my full story as its too long. Save yourself the time and trust me, but read if you'd like. DO NOT EVER use this company,

Move size: 1 Bedroom Home Service cost: $5000

I had another moving company cancel at the last minute, less than one week before my move, so I scrambled to find another company.

I called Priority Vanline Services and they told me they would already have a truck in my area on the day of my move. They gave me a good quote, so I immediately signed with them.

After I finished signing and paying the deposit, I looked closer at the contract and saw two things: (1) they misspelled the destination address and (2) they had not included packing services, which I require.

I immediately customer service on the phone and told them I needed to add packing services and correct the destination address. I was happy to pay extra for packing services, but I wanted to know how much. I did not want to be surprised at the last minute with charges I could not afford. Customer service told me that they could add packing services, but that I would have to call back in several days to find out the additional charges.

I replied that I was uncomfortable waiting several days to find out how much extra I would owe, and I asked to please be given an updated quote or else cancel my contract. They had provided me the original cost estimate earlier that very day, so I didn't understand why they couldn't just update the estimate by adding packing services.

I reminded them that my move was in only a few days, and if I couldn't be guaranteed a rate I could afford, I needed to be released to find another company. I did not have time to wait several days to find out whether the additional charges were affordable. I asked customer service to please update my charges or else cancel the contract.

I was immediately connected to a manager. The manager told me that he would add the packing services for free. I happily accepted, but I said I wanted to receive paperwork reflecting this change. It was Saturday, and the manager told me that I would receive this paperwork on Monday. I accepted this, because at least I had been verbally promised what I needed.

Today, on Monday, I called customer service to ask when I would receive this new estimate in writing. Customer service told me that they could not provide the new estimate; only the manager could. I called the manager to ask for the new estimate in writing. Around 4:26 PM on Monday, I finally received the new estimate.

But on the new estimate, my destination address was still incorrect - even though I had pointed out the mistake on Saturday. Furthermore, the "Articles List" of goods to be transported did not match the "Packing Material List". For example, my Articles List indicated 5 (five) wardrobe boxes, but the Packing Materials List listed only 4 (four) wardrobe boxes. I was afraid that the moving company would show up without enough packing materials to transport my goods. I cannot afford to abandon goods in my old home just because the moving company did not bring enough packing materials.

I called customer service and the manager back and asked to please be sent a new estimate with the correct destination address and with a Packing Materials List matching the Articles List.

After several conversations with several customer service representatives, I was still unable to obtain an estimate with a corrected destination address and with corrected lists of articles and packing materials.

By this point, it was already nearly close of business on Monday, and the very modest corrections had still had not been made. I did not understand why it was so difficult just to correct my address and to update the Packing Materials List to match the Articles List.

Finally, I told customer service that I no longer had any confidence that they could ever deliver my goods. I felt like I was being bounced from one representative to another with no resolution. If it was so difficult to make such modest changes to a piece of paper, then I had no confidence that my goods would ever physically arrive at my destination. I asked to please cancel the contract so that I begin finding a new moving company on Tuesday morning.

Customer service immediately escalated me to another manager, who asked me to please hold while she investigated. After a very long hold, I was disconnected from the call.

By this point, it was after close of business. My contract had not been corrected, nor had my deposit been refunded. Priority Vanlines appears to wish to keep my money without correcting my contract. Even if we assume that they would have attempted to deliver my goods, without a correct delivery address on my contract, it is not clear whether they would even be able to do so.

At this point, I am working with my bank to cancel the charges, and I am hiring another moving company. It should not be this difficult to simply add packing services and to correct a mistaken destination address. I would have been happy to pay extra for packing services as long as the contract was free of errors. But Priority Vanlines would not correct the errors in the contract.

Move size: 1 Bedroom Home Service cost: $1999

I have never been so disappointed in a company. The customer service was horrible. We called and received a quote and let Ben know that we needed to move by a certain date from CA to TX. We are closing on a new house in TX the following Monday. He says no problem. Makes us pay a deposit, takes our money and we assume that the date we gave him was not a problem. Now, one day before our scheduled date, they have a delay and can not accommodate us until a week later, and after we are already supposed to be in Texas to close on our new home. We ask for a refund so we can use a different moving company, but apparently they don’t give refunds. They lie to you to get your deposit, then have you sign a contract so they can keep your money even though they don’t hold up their end of the deal. Their customer service supervisor George is rude and unhelpful, and proceeded to hang up on me. He doesn’t understand why I can’t just change my moving date for him or just have someone come over to my house to release my items to them. I simply want my money back so I can use a more reliable company with a better customer service policy, but they don’t give refunds. Now I have to go to my bank to make a complaint and stop payment instead of doing things I need to be doing to prepare for this move. This company does not know how to run a business. They say what you want to hear, then take your money and then proceed to be rude and hang up on you. DO NOT TRUST THIS MOVING COMPANY. THEY ARE LIARS AND THIEVES WITH NO MORAL VALUES. RIPPING PEOPLE OFF DURING A PANDEMIC? Horrible. Unacceptable.

Move size: 2 Bedroom Home Service cost: $1500

We all know how stressful it is to move, especially during this world-wide pandemic right now of 2020. With Priority Van Line they made it a breeze! I recently moved from a different state and didn't have much money to work with after buying my home, nor the time for many hauls that it would take for just me. They helped tremendously! Very polite, punctual with the times they set for pick-up and delivery, gentle with your belongings, and very Organized. What would have taken me possibly days, they were able to do in no time! I recommend this company for your next big move. Say hello to new memories and good-bye to moving stress!

Move size: 2 Bedroom Home Service cost: $6000

They required a $1548.82 deposit over the phone just to schedule the move which was auto-drafted from my checking account. Then 5 days before the move I had everything packed so they could have an exact inventory of every box, couch, bed everything. I was quoted $6358.80 over the phone I went room by room and listed off a complete inventory of the items being moved. They raised the estimate to (2117 Cubic ft) $8336.79 and then they required an additional $1771.69 but had only given me credit of $1571.69 toward my overall bill. So I contacted them 3 times and was hung up on twice in my attempt to get it corrected.Then on the day of the move, I find that they had subcontracted it out to Global Movers and More Inc. The supervisor Isaac, in person raised the estimate to (4000 Cubit Ft) $15,895.00. During the 6 hours of loading they only loaded a few buckets, boxes and a headboard. One worker was on the phone in the truck cab for 2.5 hrs. The supervisor Isaac only showed up off and on throughout the day. After commenting on the one non working mover, Isaac rudely expressed that they were not our slaves and repeatedly said at least 5 times we can leave any time. So after hours of little being moved and rudeness by Isaac the supervisor I decided to fire them. I then hired other movers and the actual inventory was around 2000 cubic ft. When I called the parent company to tell them about my experience and to find out about getting the deposit back they rudely told me that it didn't matter whether I fired them or cancelled on them they would not refund the deposit and then hung up on me.

Move size: 4 Bedroom Home Service cost: $16000

I had to move my family out-of-state for work. This was an incredibly stressful process with a lot to consider given that we are in the midst of a pandemic. My wife and I both agree that our stress was made easier by using First National. The staff was incredibly informative and friendly. Their professionalism allowed us to focus on more important tasks. It was just one less thing we had to worry about. If the time comes and we have to move again, I will absolutely be using them again. I highly recommend them to anyone who has to move cross country.

Move size: 3 Bedroom Home Service cost: $7000

I have moved several times interstate, six to be exact. This was by far the worst experience ever. They provided a low quote and promised delivery in 1-2 weeks. We then never heard from them, they don’t answer phone calls easily, and when they did they gave us the number of a company called United logistics - the actual movers, whom we were asked to check with about our stuff. Flash forward to SIX weeks later, still waiting on our stuff. Living off a pair of suitcases.. they finally get here, they double the initial quote and demand the money before they would unload. When asked about this discrepancy, United says take it up with your broker. Of course they then don’t answer the phone. Turns out Priority Vanline is a broker and bad one at that, not an actual moving service. We spent six weeks calling the movers daily, pleading for our things, ending up having to pay up whatever amount quoted by the movers after they loaded the truck as if we had a choice.

This is my first ever online review. I would strongly caution anyone who uses these movers, save yourself the trouble. Proceed at your own risk!

Move size: 1 Bedroom Home Service cost: $3000

This company is the FULL bait and switch. From assuring movers would wear face masks to assuring we would be moved within two days; all lies. Gave a detailed breakdown of all my items (125+ pieces) and they contracted 900 cubic feet (WAY UNDER) so I had to shell out an additional $2,000 just to have my items moved—after already paying $4,000. Insane. I wished I used Two Men A Truck or another local company. Biggest regret of my life going with this awful company. Stay away, just because they give the best quote and respond quickly, doesn’t mean they’re the right fit.

Move size: 4 Bedroom Home Service cost: $4000

Moving is so stressful and this company really stepped up and delivered in all areas. The team arrived in full PPE. Gloves and masks. They put a smile on my wife’s face. They moved my two bedroom apartment in less than 3 hours. There were no issues or drama. The truck arrived on time from Dallas, TX to Biloxi, MS which is truly amazing. I am so happy I chose these guys. Keep up the good work! The best part was the price of $2950.00. All the quotes we got were much higher. Thank you.

Move size: 2 Bedroom Home Service cost: $2950

After contacting multiple moving companies we chose this company due to price and service & delivery times. They say you get what you pay for in life so we decided to spend more money to get the job done correctly. The men arrived a few hours late but still met the deadline that was promised. They were a little slow moving everything but in the end everything arrived safely, so I guess I can’t be that upset. We had a 4 bedroom condo & moved from NJ to NC. We paid $4,200 but it included moving a billiards table. We had a positive experience

Read more at: https://www.mymovingreviews.com/write-a-review/step-1.

Move size: 4+ Bedroom Home Service cost: $1400