Presidential Moving Services

I've never paid anyone to move me before so I didn't know what to expect.
I truly though however, that my meager belongings would make it to their destination from California to Philadelphia.
Everything was great through moving day. The guys came, loaded up my stuff. Since then, the company has completely disappeared. I managed a couple of times to get through to someone who told me repeatedly that they had not scheduled my delivery.
Mark, who was always so prompt about answering or returning calls no longer answers or returns my messaged.
I have been sleeping on a craig's list futon for weeks,basically camping in my new home with no end in sight.
I don't know what to do or where to turn since in the last two days when I call the office number it's an error message.
Why, WHY won't someone call me back? Nothing I own is worth the 4000.00 I gave this company to move my stuff. It was books and household goods and a couple of bikes.
I just want my stuff back. Won't SOMEONE call me and schedule?

Move size: Studio Service cost: $4000

I moved from Fresno, CA to Tucson, AZ. I normally don't write reviews for anything but with my experience with this moving company, I thought my review will save someone from going through the pain and problems I am going through.

First when we got the quote, Lisa, the sales person was very nice and answering phone right away. She quoted me $2100.00 for moving stuff for 2 bed Apt. I paid deposit of $525.00 by CC. Everything was fine until the day before picking up my order they called to confirm, the dispatch person told me some of the items are not fully listed in the quote so my price will be $2873.65. I called Lisa back and of course she is not answering phone any more. Finally I agree to that since it was the day before picking up my stuff. Now I had to pay another deposit of $343.41 based on the whatever the % they have. I Paid that as well by CC.

Other then the big items like furniture and beds and some office stuff, I had 25 large boxes in the quote. I only had 7 or 8 large and 15 or 16 medium boxes in place of large along with the other furniture. So, nothing that was not part of the quote.

On the day of the pick up 2 guys showed up and one of them was not even speaking English. They load up my stuff and told me that my total CF are about 300 more then the actual quote and my new Total is $4346.68. Now my cost is $1500+ more then the quoted price. I started asking the guy who spoke English, how come the CF went up so much. There is nothing extra I gave it to them that was not listed on the quote. The guy told me that, I have to talk to the office. Of course, It was around 8 pm and no one is going to answer the phone. I called Lisa my sales rep because she told me that he phone is being forwarded to cell phone so I can call if I have any issue but she did not answer my phone. I had no choice other then paying half of the remaining balance from new total to the Driver so I paid by Ck $1739.00 thinking I will talk to the office in the morning. I started calling them everyday and after couple of days I got hold of Lisa and she told me that driver has not sent in the paperwork yet, as soon as they have it she will check and fix it. It's been 2 1/2 months and no resolution. I have not been able to speak with anyone regarding this.

Here is the worse part, today is January 25,2018 and my house hold items are still not delivered. I have been calling and calling nothing happens. Half the time they don't pick up the phone and some times they pick up after being on the hold for 1/2 hour, they keep telling me that it is under scheduling. I have spoke to Jessica and Melanie who are dispatch person and Alex who is dispatch supervisor or mgr. Also they have told me that I have to speak to Ana for by billing issue but Ana never pikes up the phone or returns the call if we leave message. For 2 1/2 months I have been without my house hold items. I am living at one of my relative since I don't have my stuff. I have a small baby who is now 5 months old. Lots of my baby stuff, my business related stuff are in there. Me and my wife had to go buy some extra clothes for us and baby and bunch of other stuff we had to get. All of these costed bunch of extra money. No one is answering or replying our phone calls. We have been waiting for the delivery for more then 2 months.

I have just filed complain to BBB, FMCSA and Police about this. I hope some at presidential Moving take responsibility and deliver my stuff in good condition. I really really need my stuff back and I will take more steps to get it. I do have pictures of my stuff along with driver and the truck.

Move size: 2 Bedroom Home Service cost: $6000

We were originally quoted 7500.00 dollars. Of course their “expert” Mike went over all the stuff we wanted moved and assured us there would be no surprises. 2 days before we were to move there was a surprise. It jumped to 18000. We had to pay them another deposit right away. We were closing on our house in two days and had to be out of the house. We had to pay. They hold you hostage. Everyone is wonderful in the beginning, but then they all disappear once they get your money. They lied about everything. They don’t have their own trucks or workers. It’s all subcontracted out to off the book workers. They made a big show of putting stickers on all our boxes, but they are meaningless. The two guys who delivered our stuff had no idea what was what and wanted us to open every box, which we did. Unfortunately, it seems someone had already done that and gone through all of our stuff, and then jumbled it all up and threw it back in the boxes. These people should be put out of business for ever. I felt like I’ve been robbed and mugged all in one.

Move size: 3 Bedroom Home Service cost: $24000

I contracted with Presidential Moving to pick up items from my mother’s house in New Bern N.C. and drop them off at my house in Davidsonville, MD. I gave the salesman a list of items to be shipped and he gave me a quote. The quote included 704cf of truck space based on the items I listed for him and “no charge” for packing 2 mattresses. 2 mattresses because I told him I had two beds - 1 king bed and 1 queen bed to ship. The quote estimate was $2,466.00.
Three men showed up to pick up my items in N.C. at 3pm. The foreman walked through the house to see what items we were shipping. Again, the estimate by the salesman was 704cf. The foreman said this looked right and further commented that we didn’t have the much in the house to ship. At 6pm, AFTER loading the truck, the foreman said he needed to increase the cf on the bill to 1,000cf. I complained because we didn’t alter the amount of items to be picked up from what we told the salesman. The foreman insisted that the salesmen for the company always underestimate the cubic feet. A little off I could understand but I couldn’t see how they could be that far off. This was more than a 40% markup. He also added a charge for mattress packing. When I pointed out that the quote said free packing, he said I had 3 mattresses even though I only had 2 beds. He never was able to explain this to me. Again, all my stuff was already closed up in the truck.
I tried calling the salesman but he wouldn’t answer the phone or call me back. After much complaining, the foreman called his supervisor and after 2 hours of dickering they gave me a $600.00 adjustment but this was still an $800.00 increase from the original estimate. Then they said I had 3 options.
1. Accept the new price.
2. Pay $1,200.00 to unload the truck.
3. Take off enough items to bring the cf to 700cf. They didn’t say how much this option would cost and I didn’t ask.
It was now 8pm. The salesmen I kept trying to call never gave me a call back. I was alone with no options but to give up. Then the foreman wouldn’t give me a receipt for the load. He would only let me take a picture of the paperwork with my cell phone. This was also very troubling.
When our furniture in Maryland arrived, and unloaded, we were surprised to see that our furniture took up so little room on this drop-off truck. So we talked to the foremen. We measured. They was no question about the amount of room that our furniture took because it was the only room available on the truck now. The drop off measurement was witnessed by the drop-off driver. Our furniture was the first off the truck. We measured to the ceiling even though the furniture didn’t go to the ceiling. We measured to the back door even though our furniture didn’t touch the back door. These measurements were 9.4 x 10 x 8.4. This comes to 789cf. Considering the space not used, we estimate that our shipment was no more than 750cf. Certainly not 1000cf.
I called the salesman, John Walker, again to see about a refund. He has yet to return my calls. I called customer service. They haven’t returned my calls. Anna and Brie were two that told me that I had to pay the extra but neither one has been courteous enough to return my calls. I emailed Phoebia who tried to get me to sign off on the bad cost. She hasn’t returned my email. I emailed info@presidentialmoving.com and Jessica@presidentialmoving.com and I sent a letter to Presidential Moving Services LLC, 3006 Ave E, Arlington, TX 77084. I haven’t received a call from anyone.
I paid a total of $3200.00. Using 750cf instead of the quoted 704cf would make the new amount $2,643.07 so I am due a refund of $556.93. I filed a compliant with BBB but have still not heard from Presidential Moving.

Move size: 2 Bedroom Home Service cost: $3200

I have only moved one other time in my life and my experience was no where near up to par. I had to move to be closer to my family and was contacted by numerous movers. I was very hesitant at first, but Amber was very polite and thorough with explaining everything that was to happen. Now the so called scary part came "move day". When the movers showed up everything went great. I was surprised, especially from my past experience. I am so happy with the service that Presidential Moving provided, that I felt it was only right to share my experience. Thank you Amber and crew, you all were amazing.

Move size: 2 Bedroom Home Service cost: $2880

I'm sharing my most disappointing feedback ever in my life with any service provider. This happened on 10/8/17. Ethan, moving consultant made several calls to me to arrange my move from Irvine, CA to Dallas, TX. He promised me to abide by the quote given after an onsite survey of the inventory in my home with every nook and corner covered. The quote was $2380 for 595 cu. ft.. This was a quote given after adding an extra 10-20% of cu. ft on top of what was estimated for my goods. Ethan agreed to abide by this. Then I book my move by paying $595.00 dollars, they call it booking charge. Ethan in fact, was at home when he asked my booking charge. He said he'll take my credit card details and then give it to his office. I said I'm just not comfortable with that and asked his office to call me. So they did. Then, on the date of move, a guy named Constantine arrived in the truck on the day of move. So we are all packed up, worked the whole day on Saturday, 10/7 to pack everything in place and dead tired. Constantine comes and tells me he wants to take a look around the home. He does. He then opens all the cabinetry, closets, cup boards. He goes back out. Comes back and says he again wants to take a look. Does the same thing, opens up all cupboards. Then goes out. Then comes back after 10 minutes and tells me that my stuff is so much that it would cover half the truck, 1000 cu. ft. He then gives me an estimate of $5476. So exactly 130% more than the quoted amount. I tell him I won't take that. He goes out again. Then, I text Ethan and asked him to call. But , Ethan, (who spoke with me on his days-off to generate a quote, who made a 100 calls to me to book my move) tells me he wants to just text. Anyway, then I receive a call from customer service and a lady with the rudest and the loudest of the voices, tells me in a loud voice 'SIR, THE DISPATCH GUY TOLD ME YOU'VE AN ISSUE, CAN YOU TELL ME WHAT THAT IS' as if she doesn't know what it is. Anyway, I explain her my concern. She then tells me in an intimidating tone and a kind of threatening tone - 'SIR, YOUR STUFF IS A LOT, IT WILL NEED 30-40 BOXES (the estimate was 15-20 boxes). SO WE'VE TO CHARGE YOU MORE' and tells me again that they need to charge me $5200.00. She now starts yelling and again in a threatening tone 'SIR, YOU'VE SIGNED A CONTRACT WITH US, YOU WON'T GET ANYTHING BACK OF THE $595.00 YOU PAID FOR BOOKING'. I told her I won't comment on that. I told her to just send her guys out of my sight. AND they went back. They JUST WENT BACK. So we were just stuck in the home with the things just lying there. We were so annoyed, so frustrated, so angered by these unprofessional, unethical movers. And just imagine they demanding $5200.00 even without starting packing and without moving an inch.

Move size: 2 Bedroom Home Service cost: $5476

Presidential Movers definitely appear to be untrustworthy. They picked up my furniture one week ago. My sales rep, Nick, was fast talking and ready to shoot at all other moving companies saying that they were most likely brokers and that they often added 5 star reviews to websites such as this one. In short: don't trust them, trust Presidential. He explained his company owned their own trucks and had professional guys doing the packing and loading. I signed a contract and waited for the pick-up.
On 10/29/17, an Enterprise truck arrived. The packers were college-aged guys that all spoke Russian. They worked hard, but did not really look like they knew what they were doing. I was told that I would have to pay for all materials at pick up. I called Nick immediately, and then again, and a third time during the course of the move. He never responded.
My belongings went off to a storage facility in CT, and they remain there.
I was called on 11/3 to schedule a delivery, but the woman, Maria, on the other end could not give an exact date, or even a range of dates. When I grew frustrated, she transferred me to Lynn, in dispatch. I left her a message. No response.
I have now called all the numbers that I have for Presidential dozens of times, to no avail. No one picks up, and no one returns calls. They have disappeared.
I don't want to accuse them of holding my furniture hostage, but there is no other conclusion to be drawn from their unprofessional behavior. I hope to eventually get my stuff. But expect if I do it will arrive broken, as some other reviewers experienced.
Please pay attention to the warning at the top of this website. What my friend Nick claimed other movers do, is exactly what Presidential does: they write false 5-star reviews.
DO NOT USE THESE GUYS!!

Move size: Partial Move Service cost: $2500

Presidential Moving Services has picked up my household items on Aug 2017, however it went to a storage in Maryland upon my request. In 1st week of Sep 2017, I have called them and confirmed to start the shipment to California. During initial days, they told the business was effected by IRMA hurricane. After 2 weeks they said the truck is not full and they are still scheduling the pick up. And, it went on and on..yet they have not scheduled my pick up and trust me 2 months have passed by saying this.
I have send about 13 emails but there was no response. Called multiple times, left voice mails and every time the dispatch person 'Jessica' said she has no information as 'Alex' the foreman has not scheduled the pick up yet.
This is causing very inconvenience to me and my family as all our household items are stuck in the transport. This company is not responsive and the representatives are very rude. Keeping my fingers crossed, hope they understand my pain and deliver the shipment asap.

Move size: 2 Bedroom Home Service cost: $3070