Presidential Moving Services

My belongings were picked up on time December 19,2017 (that's were the positive review ends), after 3 men loaded my items they stated the cubic ft was inaccurate and increased the balance by $600.00. It is now February 21, 2018 and I still DO NOT have my belongings. Please note any type of response IS NOT normal for this company, however; On February 12th I received an email notification that my stuff was being loaded again on a truck and would arrive within 2-4 days. That time has come and gone. Called February 19th for update, stated no later than the 20th I would have an update..that time has come and gone. Again I have emailed and called no response. PLEASE do not use this company!

Move size: 2 Bedroom Home Service cost: $2125

Presidential moving came very highly recommended to my husband and I for a reliable very good costing professional moving company. When we spoke on the phone I had no issues no problems and no worries. On move day I had no issues no problems and no worries. Then when everything was being transported and a delivery we also had no issues no problems and no worries. Everything was delivered on time with no damage. I am very happy that we listen to our friends that highly recommended presidential moving to handle our move to a new state or my kids have to start a new school and get new friends. Thank you very much for looking after all of us and making sure that we get off to a new start.

Move size: 4+ Bedroom Home Service cost: $11240

It took over 3 weeks to deliver our moved items. Every time we called, we got a different story. The men who moved our furniture into our townhouse made a mess, banging up walls. A number of pieces of furniture were broken, some irreparable. When we began unpacking boxed items, we found many broken items, not even wrapped. I can’t stress enough how horrible this experience was. We gave a deposit, were given an estimate for which we signed a contract and then they upped the price another $3,000, roughly. They do not mark the boxes with the contents. If you want the box marked at all, you have to mark what room it’s from yourself. They are completely unprofessional. I don’t even really want to give them one star.

Move size: 3 Bedroom Home Service cost: $13000

My daughter was married in November, and in December moved to Colorado from Austin. The father of the groom hired these guys to move them. From what I understand, the father paid $4,000 to move them. They had a 1 bedroom apartment. Now that they are in Colorado and found a place to live, Presidential Movers are holding their furniture hostage for another $3,000. There is no way that their furniture is even worth that amount, but we would like to have it back. How dare you guys do that to anyone, but especially to some young kids starting their lives. I am now looking at hiring an attorney to help get their things back..

Move size: 1 Bedroom Home Service cost: $7000

I had my quote from Nick for 2600 to move a livingroom, a dinning room set, a dresser and a bed.
They Charge you for the tape at $3.00 a roll add $300.00 for no reason and they don't tell you until they show up.
Then they said the load was larger because of the size of the items so the salesman's quote was being raised to $4200 from $2700..

They promised me 7 to 10 days delivery to California from NJ.
Then they called and lied to me three or four times telling me my truck was loading tomorrow. They never return calls.
They forced me to sign a contract for the increase as they were leaving with my furniture that I never got a chan ce to read.
On it they allow themselves 6 days to their dc and 30 business days top deliver your furniture.
They Lie, cheat and steal from you.

Never use them they are a fraud!

Move size: 2 Bedroom Home Service cost: $4200

This company has had my 3 bedroom house since December 20th and won't call me or answer the phone. Mark was my salesperson. The people who picked up my things were outstanding. They did a great job. The dispatch department people made me feel like they weren't concerns about me getting my items. It's January 21st and I still don't have my stuff. No one will answer the phone. The company's Message is now just taking voicemail. I'm a 57 year old single person who has lost everything. I have been told 3 didn't dates to expect my things. I living in a home with nothing in it. Im paying rent and bills in a place where I can't even live in. I'm borrowing money just to buy clothes for work.I tried to work with a Jessica Parker in dispatch but she could care less. My next step is, I will have to sue this company. It will never replaced all that I have lost.

Move size: 3 Bedroom Home Service cost: $5300

I moved from Reno, NV to Billings, Montana. David Hilton was my slick talking salesman who when we signed the contract on November 28, 2018 assured me my belongings would be delivered to my new home within 14 days. I'm writing this review on January 22, 2018 and my belongings still have not arrived. I have no idea when or IF my stuff will ever be delivered because after dozens and dozens of calls, texts and emails to Presidential Movers they will not return calls or messages. I spent $6500.00 with this company and they won't call back. That's terrible customer service. I did actually get to talk to a person in the dispatch office once a few weeks ago who said my items were being loaded on a truck and would be delivered to my home within a few days. That was a few weeks ago and the truck still has not arrived and I'm still waiting for the office to return another dozen calls and emails. I have contacted David Hilton a few times to complain about the poor service his company has provided and he says it's not his problem because he's in sales and it's not his responsibility to ensure the customer actually gets what they pay for. (Really? That's your response? You just took $6500.00 from me and you don't want to be bothered by actually getting the stuff moved?). Anyhow, long story short I have now filed a complaint against Presidential Movers with the federal transportation department and Better Business Bureau. I also have filed a police report with the Billings, Montana Police Department and the Reno, Nevada police department to report that my belongings were stolen from my home by this fraudulent company. I suppose I will be forced to take this situation to arbitration and/or hire an attorney to get my belongings back. Everything I own is in a storage facility or a truck somewhere and Presidential Movers doesn't seem to care. The very few times I have actually been able to reach a real life person in their office it has been a frustrating experience dealing with an incompetent teenager who answers the phone or a rude and condescending office manager who has told me they don't have enough trucks available to get my belongings delivered (imagine a trucking company that can't seem to come up with enough trucks and drivers to make a delivery within two months--again really? How do you stay in business?!!). I live two states away and it takes this company more than two months to get a truck rounded up to get it here--ridiculous! I could have moved my stuff on horseback and had it here by now. I am seeking a refund and an apology from this company. The last time I spoke with the teenager who answers the phones in the dispatcher office she told me the apparently one and only person who schedules the trucks isn't around and she's not sure when the dispatcher is coming into the office. Well, how about giving the dispatcher a call to find out what is going on? Ever thought of doing that?! Geez. So, this company only lies and makes up excuses. I'm done playing their games. I will call the police to have them here at my house to keep the peace when and IF I ever get my stuff delivered. I'm beyond angry with this band of goons. I will be so glad when this is all over with. I've been sleeping in the floor in my unfurnished home waiting for The past 8 weeks for Presidential Movers to finally contact me about my belongings. This company doesn't really seem to care about customer service. Do yourself a big favor and hire a better more professional and reputable company than Presidential Movers. This company is a big disappointment. I've moved across the country four times in recent years for work. I've hired quite a few movers over the years and I've never had such a horrible experience as I've had with Presidential Movers. Hire somebody else. Presidential Movers job reference number: T2166895. Too bad I didn't have any of my belongings over the holidays as I was promised by your lying salesman David Hilton. It would have been nice to had a Christmas tree but instead we had to sit on the floor and stare out the front window in hopes that the Presidential Movers truck would pull up in our driveway. We are still waiting for the truck to arrive a month later. I'm a real customer. This is a true account of the events involving my very expensive and frustrating move after hiring Presidential Novers in good faith. Thanks for listening. Im sure the company will try to sugar coat things with some sort of insincere response. Sorry too late.

Move size: 3 Bedroom Home Service cost: $6500

Our items were picked up on 1/7/18. Movers were timely and polite, did a great job..we were optimistic. Cost was over 1k more than we were quoted, but we paid it kindly and tipped our movers well. We asked for 60 day storage as we were in the process of buying a home..we did not provide a delivery address because we had not purchased a home yet. We were told that was fine and to provide the delivery address later. We have had tried calling, website inquiries, voicemails, emails..NOTHING!! We have no idea where our belongings are or if we will ever see them again. My husband and I are both federal attorneys- we should have done our homework. We will not let this go. If we are not promptly contact and our items are not delivered we will be taking legal action against this company and will not rest until we know they can never ruin anyone elses lives. Our stuff is not just "stuff" to us- it is our entire lives in boxes. Our memories, our wedding pictures, family relics, etc. Has anyone had luck with any certain rep for Presidential? Any phone numbers you used where you actually got to speak to someone? Presidential..I hope, for your sake, that you read this review and make it right.

Move size: 3 Bedroom Home Service cost: $4500

I have to say, I have had some pretty bad experiences in my time but this one was tough, first we were quoted a price, well guess what, yeah that's right they under quote you to get your business then BAM $3000 more than the quote, and you don't find this out till your stuff is already on the truck (you have one job to do that you do all day long and you miss the mark by 500 cubic feet) and we didn't even move all the stuff we listed over the phone and he was still off. Second..communitcation, it seems everyone in this company works from a cell phone and no one calls you back, well that is unless you owe them money they then call you several times a day, their main line even went to a voice mail I am sure it never gets checked, now the movers that came and packed our stuff did a knock out job they were the best part of this whole process, now to my broken stuff, nesting table that are mirrored ($700.00) one broken, ottoman for my chair ($1000.00) broken, and nice gouges in my foot board of our bedroom set which cost us about $2000 total, so if you want to add it all up was quoted $3200 and ended up costing us right at $6000 and add the furniture that was damaged we are just about $10,000.00 for the move in total, we will never use this company again nor suggest them to move anyone else.

Move size: 4 Bedroom Home Service cost: $10000

First, we scheduled the pick up for Monday the the 15th. Then they called on the 13th stating they were coming on the 14th, which completely messed up the plans I had and made me have to rush to pack the rest of my stuff. During the whole planning of the move, Ethan had given me his number and stated he would personally be helping me and any problems I had all I had to do was text him.
Well the 14th came and two younger guys came with an enterprise truck. One guy didn’t speak any English. I immediately called Ethan and of course got no answer. I then called the company number and left a voicemail. They finally called me back and stated that they couldn’t fit their truck down my street so they were going to bring it to their facility and then put it on their truck.
It then took over 30 minutes for them to figure out how to pull the truck in the driveway so they could load it. The loading went quick and fine. They stated that the truck would be leaving with my stuff on Tuesday the 16th.
They stated it would take approximately 3 days to drive the truck down meaning the 19th. I called them on the drive down. No answer. I reached Houston and called again. No answer. Finally on Friday the 19th they finally answered and advised me that they were just loading the truck due to bad weather. I became very angry due to the fact that I was not notified about anything and was expecting my stuff that day. I would not have been mad if they had just called ahead of time and told me what was going on. They then stated it would be another 3-4 days until my stuff arrived. I have called them everyday, leaving numerous voicemails. I have texted Ethan with no answers at all.
The last person that answered was someone named Alex from customer service, on the 19th, who stated he would personally find out what was going on and what he could do. Never received a call back nor do they answer at all. I moved down to Houston with what I could fit in my pick up truck. No furniture. No interview clothes. Nothing else.

Move size: 2 Bedroom Home Service cost: $1500