PODS Moving and Storage

PODS will charge additional fees they do not inform you about over the phone at the time of booking! If you don't mind being taken advantage of, use PODS. If unanticipated charges concern you, DO NOT USE THIS COMPANY!! My total delivery fee was supposed to be $973.49. They charged my cc for that fee 1/4/19. Out of nowhere, on 1/11/19 they charged my cc again for an additional amount of $335.58.

When I called to inquire, I was told the extra charge was added for mileage. That was never mentioned when I confirmed the total for delivery of my belongings. Be aware PODS will charge you hundreds more than what they mention during your order, and there is nothing you can do about it. Trust me on this one!

Move size: 2 Bedroom Home Service cost: $973

DO NOT use PODS. Horrible experience. They didn't place our POD correctly, didn't tell us that cars had to be parked a certain space away from the POD so couldn't pick it up. Told us it wasn't their responsibility to tell us this information. We had to call our neighbors while they were on vacation and go into their house and get the keys to move their car. Now, we are being told that since we rescheduled pick up which only happened because they told us we had to due to the car being in the way. Now, we are being told that we needed to reschedule delivery at that time which no one told us. We are supposed to be moving into our rental house that we have already paid first months rent on 4/8/19 and are being told our POD won't be here until the 4/16/19. We of course have already been charged for their services totalling $3300 but they of course don't seem to care about making things right because they already have their money. Trust me people. DO NOT USE THEM.

Move size: 3 Bedroom Home Service cost: $3300

I agree with another reviewer who said if I could rate them as zero I would. As matter of fact they deserve a -10!!
These people are absolute idiots, I ordered an extra POD two days before final pickup of my three other pods before transport across the country. I called back to let them know that I did need the extra POD and then find out it that because I didn't specifically tell them to ship with my other three PODS (even though they were all on the same order)that it was all my fault that they left one behind on the west coast. Oh BTW they are right on time charging your credit card before they even deliver PODS. Is it not the responsibility of the Customer Service Rep to ask one final time if I would like to schedule the transport date or if I would want them to store and ship at a later date?? A customer is already stressed enough with all the details of moving but now we are supposed to be responsible for the job that you went to the experts for??!! So I had to stay in hotel for an extra 10 days and lost all of my frozen food because my final POD contained my bed and my freezer. But it's all my fault and they take no responsibility for it. DON'T USE this company unless you want to be told to bend over so they can use "sand paper" on you as they screw you. HORRIBLE HORRIBLE HORRIBLE company. I would drive my own stuff piece by piece before I would ever use them or recommend them to anyone ever again. Save your money and use a reputable moving company.

Move size: 4 Bedroom Home Service cost: $13000

DO NOT USE PODS. VERY poor customer service. The pod is taking up more than an 8 feet wide portion of our driveway and Pods says they’re unable to pick it up for another week. We are forced to pay Pods for another week because they have no resources to it pick up before then. We were going to keep the pod for a month. However, when the equipment that they use added 2 feet in width for placement in our driveway, we needed them to come and pick up their container sooner. We were told at booking the reservation that if we need them to come and get the pod sooner that it would be no problem. We are on able to park our cars in the driveway and it’s also slow down our renovation progress as well due to lack of access to our driveway. Pods only response is that they’ll let us know if a spot opens sooner for a driver to pick up their container. I’ll never use Pods again and regret doing so. We will stick to U haul that is much less expensive in the long run And provides more flexibility.

Move size: 2 Bedroom Home Service cost: $500

Buyer beware!’ I contracted pods for an interstate move. When the third and fourth pod was delivered the third arrived but not the fourth. I called and they said it was on the way. They arrived a few minutes later and started unloading the pod. I heard noise outside along with one quite loud noise , but didn’t think anything of it. I looked at a short while later and the delivery person was gone and he didn’t deliver the pod! I called and they had no idea what happened. Then sent someone else out to deliver another pod. After they were filled and taken away I discovered the driveway had been smashed in! We were supposed to close on the house the next day , but it’s now delayed until we get it fixed !
Pods will not come out to look at it. They have outright denied the claim . They signed a waiver with the rental agreement which waives them of all liability. They don’t think the driver dropped the pod. They think the driveway was just unstable ! There is clearly a point of impact and nothing else could have caused it!
Shame in them and the driver. It’s unconscionable! An adult man with a job can’t even admit he made a mistake and dropped the pod causing damage. They said.

Move size: 4 Bedroom Home Service cost: $10000

NEVER USE THIS SERVICE. Been an over 5 week nightmare trying to get same day pickup scheduled for the POD as per required by my apt complex. Customer service called the local facility and left emails multiple times over the course of the 5 weeks and NOBODY WOULD ANSWER OR RESPOND. Customer service tells me there “nothing we can do because we are not at the local facility and they are not answering.” I asked for the phone number to call myself and they said “we aren’t allowed to give out that information.” I was flat out refused to speak to a supervisor and the first person claimed their “systems were down and therefore no one could speak with me.” I called back immediately and another person said they “talked to the supervisor on my behalf.” They just kept telling me all they could do is leave more messages and emails and “hope they get back to us soon.” Then they told me the only thing they could recommend was talking to the driver when he showed up to deliver the POD otherwise there was nothing they could do. Then finally a supervisor calls me back an hour before my POD is due to be delivered and tells me I’m approved for same day pick up FINALLY and then proceeds to tell me I will owe $80 for that. Literally use any other company on the planet for moving. DO NOT USE PODS.

Move size: 2 Bedroom Home Service cost: $2000

When I called to arrange Pod service, pickup/storage/delivery, I was not told they could only deliver to my area on Thursday and Friday. I called 10/17/19, and spoke with a horrible customer service agent. I requested my pods be delivered 10/30/19, that's the day after I close on my new home. She told me that they couldn't be delivered until 11/7/19 at the earliest, and only on Thursday's and Friday's. I have 4 Pods in storage and pay $824/mo for storage. Of course I want them before 11/1/2019 so that I don't owe another $824! I repeatedly asked to speak to a supervisor and she refused to transfer me, until I demanded to speak to one because she was not helping me. She wan't empathetic, understanding, or accommodating, she was basically telling me it's my fault and there was no one to complain to because those are the rules! Dave, her Supervisor, couldn't help me either but atleast he has customer service skills! Someone has got to take accountability for this issue. I'm out $824 and will be in a new home with NOTHING for a week.

Move size: 4+ Bedroom Home Service cost: $824

We moved from NY to CA with 2 months' travel in between -- PODs was supposed to move the container with all our furniture and belongings to CA into an air-conditioned facility and have it waiting there for us. It however never made the move --- I called them from CA to find out they had been keeping it in a hot NY warehouse for 2 months, and after numerous delays, false automated telephone, email, and text alerts it took them another **20 days** to get it across the country! After all that it was rejected at the CA border for a gypsy moth on the outside (probably picked up in the hot warehouse where the container should not have been!). They nonchalantly said it had to be sent to Harvey, IL for treatment. REALLY??! That's 2000 miles away! What kind of idiotic decision is that? There was no consultation, no options or evidence presented to me. I must have spoken to a dozen customer agents and none of them had a clue how to help me, or why this extreme situation had arisen; calling them is a waste of time as they will just direct you to your online account which has the same lack of information. Most importantly they can't give any estimate of when we will get our belongings, let alone any compensation for the suffering my family has endured -- all responsibility is just shrugged off. My whole house's belongings is in limbo. They don't care we've been sleeping on the floor in our jackets for weeks. They honestly don't care, and I expect they won't be in business much longer, god forbid your container is in their hands when they fold.

Avoid this company unless you're just moving worthless junk you don't mind losing forever. Otherwise you will really, really regret it.

Move size: 3 Bedroom Home Service cost: $4000

Very disappointed!! I booked a POD online and based upon my address in Alexandria, VA I was given the option to place the POD in my backyard. Upon arrival the driver informed me that the POD must be placed on pavement and is never placed in a yard. If this is the case, then why is yard placement even an option? When I called the company even a staff member told me it could be placed in the yard, while others told the driver it could not. This company should get its act together and stop inconveniencing customers. I was left a day before a big move without onsite storage. Moving is frustrating enough without having incompetence such as this. I will never use this company or recommend this company to anyone. Totally disappointed and frustrated with the service and the response to my problem.

Move size: 2 Bedroom Home Service cost: $1000