PODS Moving and Storage

First they were in a big hurry to take my money but nothing went well after that. 1. When POD arrived and was picked up from my home in NY the trucks equipment damaged our driveway. They were also later than stated picking up the POD. When the POD reached its final destination they were way earlier than they stated waking the entire neighborhood up before 7am with the backup horn of this giant truck. Then after they dropped it off they told me they could not pick it up for 5 days. (And city law does not allow that long of a time parked)
Overall I learned for all the $$ they charged I should have gone with a bit extra and had a real company just move me.

Move size: 2 Bedroom Home Service cost: $2600

We packed a POD the end of May in St. Louis, and we were supposed to receive our POD on June 27. The POD was not delivered on June 27. When my husband called, the company apologized for their mistake and said they would deliver it soon. After four phone calls, they finally gave us a delivery date that was two weeks after they initially promised to deliver our supplies. They said that July 11 was the soonest they could deliver our POD.

Tomorrow is July 11. When we did not receive a phone call about our delivery tomorrow, we called to find out about our delivery. The company apologized again and said that although it was clear from the computer notes that our POD was supposed to be delivered tomorrow, the employee did not actually schedule our delivery for tomorrow. The employee said he would try to deliver it to us tomorrow, but if we couldn't get it tomorrow, that the soonest they could get it to us would be this Saturday.

Meanwhile, we continue to wait for our supplies.

Move size: 3 Bedroom Home Service cost: $2000

I have never been so disappointed or duped before in my life. Chooseing PODs is one of my biggest regrets for my move and I have never experienced more unprofessionalism, lying or miscommunication within an entire organization in my life. They were only responsive and helpful and kind until they received our credit card information, after that, it was a horrible game of being passed back and forth where I could never get ahold of a single person to answer any questions. I was promised gaurantees that their employees are apparently not allowed to do which is against their policy such as garaunteed pick up times, drop times and delivery dates. They also failed to write detailed notes within my account, and even if they did, the notes were never acted upon. My pod was delivered with water damage, late, and things were damaged inside. I filed an incident claim and my experience with following up with the claim was just a continuous experience of being passed back and forth, never getting any information or upates on the status of my claim, and I was also transfered between agents who never reached out to me to let me know that they were now handling my case. It has been an absolute nightmare from start to finish once they took my money and their level of kindness, clarity, transparency, honesty and professionalism has been an absolute disgrace. I have been actively telling everyone considering using PODs not to and will continue to due to my personal experience that has been dragging on and on with them. I will be shocked if I ever hear from from any of their customer service agents in regards to my incident. It is very important to note that we chose this company over another due to their blantant lies that they sold us which was clearly stated to me from a senior agent that was strictly against their company policies, many agents were incredibly rude, combattant and unreasonable. I have never been so digusted with a company providing this sort of service in my life.

Move size: 2 Bedroom Home Service cost: $2000

I got the 16 feet POD listed to be good for a 3 to 4 bedroom home. However it is a lot smaller than it is advertised to be. My sofa could not feet upright due to obstruction by the beams on the top of the pod. About a half of the things I wanted to put in there did not fit, including two bedroom sets, a refrigerator, office furniture, and two love seats. The guys that helped me, I got via the PODS.com website, they were horrendously slow, and inefficient in using the space available, so that may have been a factor. The POD was delivered two days late, with no explanation provided. So I had to alter my moving plans quite substantially. Overall I am very displeased with this company and would not recommend it to anyone.

Move size: 4 Bedroom Home Service cost: $2800

I am extremely upset about how my business with PODS has progressed. First off, it was an expensive choice, though it made the most sense at the time- we were moving from one side of the country to Arkansas, staying with a relative while we searched for a house. When I was on the phone with the rep (who was fine), he asked me where I would be moving to. I told him we didn't know, but would be looking in a certain town and the surrounding areas. He asked me for a zip code just to mark down for records, so I gave him the one my relative lives in.

At no point did this representative mention to me that these surrounding towns might be unable to receive PODS service. All I was told was that if we move to an area not as near Little Rock as we thought, we might have to use the Fayetteville or Jonesboro (or something) PODS facility instead. That was fine by me.

We had our pod dropped off and picked up just fine, the trouble started after we finally found a house, about twenty minutes away from the address I gave the PODS rep in the beginning. So I called them up to get my pod delivered, and all of a sudden, they told me they don't service that area. I was understandably distressed, as the whole move has been incredibly stressful, and this was completely unanticipated. Obviously, I never would have signed up for this expensive company if I thought they wouldn't be able to deliver. They told me that I would have to drive all the way to Little Rock and unload my things there at my own expense, then load them into a truck, then unload them AGAIN back at the new house! This is absurd.

I asked to speak to a supervisor, but I was denied this. The rep said she spoke to one on my behalf, and they still refused to deliver. I asked for escalation, they told me they emailed the Little Rock PODS facility, but my request was denied yet again.

Here's the real kicker though: they will deliver to the original address, my relative's house. I got her okay to do that, so the POD will now be coming here. The ridiculous part is that her address is literally halfway up a long windy mountain road in the middle of nowhere. The address I want it actually delivered to is right off the main highway, an extremely easy drop-off point.

I also apparently need to wait about 3 weeks for the pod to be delivered, which is utterly ridiculous as well, especially since I am still being forced to pay the same amount I was originally quoted despite all the setbacks. I am very upset, and I certainly plan to share this story with everyone I can. I will also be posting this review on multiple websites.

Move size: 2 Bedroom Home Service cost: $4000

Do not use pods ever, especially if you live in an hoa. I used pods and wiii never do it again. The company is understaffed and their answer for all customer concerns is to refer you to the contrast they have with you. Due to their understaffing and lack of customer service, I was fined by HOA because pods took five days to pick up They’re container. I was never told that pickup from this company is first come first serve. With only a few drivers in south Florida the company is unable to meet any deadlines that their customers have. Also, the call center has no supervisors and they only give one answer to all questions. They refer you back to the contract. I’m warning everyone in south Florida about this Company. Never use them because I promise you wiii regret it!

Move size: 3 Bedroom Home Service cost: $200

When I first called to get my estimate to use PODS, the customer service was wonderful and the pricing was great, so I went with them for my move from New Orleans to Atlanta. Its been 3 months and I am now settled and called to get my POD delivered to my new house. All of a sudden things are very different. The customer service with each person I've spoken to since my initial call has been awful, terrible customer service, to the point of rude and unprofessional. The pricing has now tripled to get my POD delivered. Now I understand quotes are only good for so long, but had I known the price could jump that much, then I would have just paid for the full move of my POD to Atlanta and had it stored up here, not still in New Orleans. Additionally, they have added on 2 additional charges that I was not quoted the first time, or when I called last month just to get an idea of what it would end up costing. Also, the turnaround time was initially 3-5 days, now I am being told a minimum of 7-10 days. Its like my stuff is being held hostage and I have no recourse than to abide! I would not use PODS again, and if you do, get your initial quote and pay for it all upfront because your price is going to sky rocket once they have your belongings in their possession.

Move size: 1 Bedroom Home Service cost: $3000

PODS has the worst customer service I have ever encountered. They failed to ship my POD as promised, would not take responsibility for their error and offered me a ridiculous resolution of approximately $250.00 on a move that they charged $3200.00, plus the added expenses of an additional week in a hotel.
I have since disputed charges with credit card company and they have found in our favor and reversed charges and now PODS is threatening to send to 3rd party collections.
Do not believe what their website or representatives say. They will quote you a price, enter wrong information then try and charge you to fix their errors, and you will have no choice to pay because they have your stuff!
Do yourself a favor, DO NOT use this company.

Move size: 3 Bedroom Home Service cost: $3200

I gave pods one star only because you have to chose a rating. My move with them was the worse ever and having been in the military both as active duty and civilian I've made a many moves. It was a nightmare, though not 100% their fault. I believe that it would have cost less to have professional movers move me and I wouldn't of had to deal with the packing either. The last straw was when my pod was supposed to be delivered I had my brother here to help, we stayed in a hotel the night before pod was to be delivered and I was to fly him home two days later after him helping me with unloading pod. Well the pod didn't show up in it's delivery window, so after waiting an hour or so past the window I called and was told that someone had called in sick so it would be delivered later that day. Later that day I got a call and was told that the truck had broken down and my pod wouldn't be delivered for another 4 days, even though it was in town. This meant that I had to stay in a hotel for another 4 days with my dogs and my brother had to fly home, so now I'm out the cost of 4 days hotel stay and have no help to unload pod. I told the person on the phone I wanted to file a complaint, she took all my information and reason/s for complaint and told me I would hear from an adjuster so I could be compensated but have not heard from anyone and it's been three weeks.. I will NEVER use pods again!!

Move size: 4 Bedroom Home Service cost: $7000