Plycon Van Lines

After using Plycon for years they delivered a $3200.00 table to a customer damaged. The customer paid for expedited shipping and still waited 3 months for the delivery. After damage of the table and me refunding my customer they never did anything with my claim. Our sales rep in NY Barry turned out to be one of the worst people I've dealt with to date with no longer speaking to anyone in my firm and making us call an office in Ca. The woman in Ca. handling the claim was supposed to send us photos of the table repaired for 4 months. It is now 7 months later if not longer and I'm out $3200.00 plus I've never received my table back repaired. This is a company I've given thousands of dollars of business to. I will never use them again and would advise anyone to stay away from this firm.

Service cost: $800

From four months ago (April 8th, 2016) to today (August 3rd, 2016), Plycon delivered my Maitland Smith Antique Center Table 3 times, each time in a worse condition than the previous. The table surface is completely tilted, with two table legs detached from the main center support. I tried to refuse delivery since they've broken the table during dispatch, but I was told the table can be "repaired", thus I have to take back the broken table. They claim to fix it - thus the second and third delivery, but still broken when delivered. The third time was the worst, a beautiful antique table is ruined, and I'm stuck with it.

While I tried to communicate with the admin about the situation over a four months period of time, a lady named Donna keeps on trying to speak over me and interrupting me by repetetively calling me "Honey" in a condescending way. Not only is her tone disrespectful, when there is a conflict of interest and I try to reach her, she would hung up on me on multiple accounts, and wouldn't pick up the phone when I call back. This is the most unprofessional admin I have ever encountered in my whole life.

I had to speak to her boss, who I did get a hold of once, and was never able to again ever since. Then I was referred to their New York Office, where I get to speak to another admin lady once, and was never able to get a hold of ever since. When I complain to the superiors about how Donna is very unprofessional and a waste of my time, I simply got a response saying "she is very green, she does not know what she's doing".. I guess that would justify all the inconveniences and the ordeal that I had to deal with over a four months period of time.

Each time the delivery crew suppose to show up, they don't. In addition, I don't hear from anyone following up with the reason of the no show. A week later, they'd show up. With an attitude, and in an extreme rush, as well as a broken table - every single time.

So to sum up, the admin staff is just plain terrible, the delivery crew has no sense of date and time, and a bad attitude. I'm so fed up with this horrible company, after four months I think it's fair for me to say - DO NOT HIRE FOR THE SAKE OF YOUR SANITY.

Service cost: $600

We just moved from NYC to DC with Plycon. This was hands down the least stressful move I've ever had, and I've moved 8x over a decade. I have a 5 month old, which makes moving even more stressful. They showed up on time and communicated everything in advance. They packed everything carefully for us, the movers there they day of were really nice and helpful. You can tell they love their job and really care about you as a customer. Nothing was broken, mishandled or scratched when we got to DC. They helped us unpack and didn't leave until everything was where we wanted it to be - John even offered to help me set up my highchair! I love this company and highly recommend for any move in the future. Excellent and professional service all around. Thank you Plycon!!

Move size: 2 Bedroom Home Service cost: $5000

I had used PLYCON before and was very happy - two large moves, including a baby grand piano and lots of art - one in 1988 and one in 1995. So I called about a household move from VA to STL last year. What a disaster! I scheduled a window for pickup, FLEW TO VA from STL TO BE THERE during the scheduled time, and they NEVER showed. When I called from VA, I was told that I had not "confirmed" the pickup! I proceeded to reschedule with them on a day when I was still there, and still a no-show. FINALLY, after screaming at the operator in the NY office, who really didn't seem to care, I was told that I didn't need to be there and they would take care of everything for me. I was very unhappy about this and rushed to prepack things in boxes that I was afraid to leave to them. Moreover, I had to delay the house closing by a couple of days. The ONLY positive about this horrific experience was that the Chicago personnel, who delivered the load, were really very nice and helpful.

Move size: 2 Bedroom Home Service cost: $3600

Do not Use Plycon for Shipping!

We recently purchased two handcrafted wooden Windsor chairs with a two tone distressed milk paint finish ($1,400 each) from a craftsman in New York State and had them shipped by Plycon to our home in Northern California. We paid a fee of $770 for the shipment including insurance and white glove delivery service, which includes unpacking the items from their shipping containers, placing the items in the home, and removing all packing materials. At delivery, we were informed that one of the chairs was broken (seat split). The other was ok, but we refused delivery since they were a matching set of chairs.

Dealing with Plycon on this issue was a disaster from start to finish! Throughout the process, communication with Plycon was totally erratic, unreturned phone calls, no communication of delivery schedule, missed appointments etc. We were yelled at and lied to on multiple occasions when we questioned their behavior.

Plycon insisted on taking care of the furniture repairs themselves rather using a professional restorer or the original chair maker, or filing an insurance claim for a new chair. The repairs were totally butchered and unprofessional. The two tone colors of the milk paint finish had not been matched and the distressed look was completed with what appeared to be silver spray paint. In fact, the spray paint also left drips on the seat and covered a few of the undamaged spindles in addition to patches on the seat.

The redelivery of the chairs after repairs was particularly unprofessional. No photos of the restoration work were provided prior to redelivery as promised. We were not notified of the redelivery schedule. Instead they dropped off the crated chairs on our front doorstep when we were not home. They did not unpack the chairs for us so the we could examine and accept the repairs, and they did not remove the shipping materials (white glove service).

Plycon later emailed a copy of the bill of lading that had a signature forged on the “accepted by” line. We found this BOL to be fraudulent and an unconscionable business practice. What they were in effect doing was stating that we had accepted the white glove delivery, and had approved the repaired condition of the delivered goods. Those facts were clearly untrue. At this point rather than continuing to deal with the shipper, we decided to cut our losses and make the repairs through a local furniture restorer a a cost of $500.

As a final note, a Plycon agent suggested that I contact Bill Morgan director of operations in their NY office, but Mr. Morgan had no interest in working with us. After multiple attempts to contact him and leaving two detailed voicemail messages, we have not received any return calls.

In retrospect, we should have read the many reviews of Plycon on the internet before we shipped with them. We advise any potential users of Plycon’s shipping services to read the numerous negative reviews first. Most of the reviewers have had similarly bad experiences with this company. From our standpoint, Plycon has a totally unconscionable business ethic. We will never use them again and advise everyone to avoid them at all costs.

Move size: Partial Move Service cost: $770

Today we sent 2 lucite club chairs to CA. Dealing with Daryl the manager was a pleasure, he was very professional, courteous and helpful.

His crew, Sebastian and Cesar arrived early for the pickup and waited patienty until the building released the service elevator. They triple wrapped the chairs, 2 blankets and plastic sheeting. Both men were efficient and careful.

They took Covid precautions and wore masks the entire time. The chairs were placed on dollies and loaded on the truck for their journey.

Well done all!!!

Ronnie Katz

Move size: Partial Move Service cost: $1350