Patriot Moving Group

They lie, customer service is poor, they take NO responsibility when the broker they sent lied and stole my mother's belongings. They said it was NOT their money so the would not work on my behalf (Yet they lied to BOA, BBB and said we never asked for help and they would have intervened) . We had a house move and a car move. Once the house move did not happen due to the company called PackRite Movers (this is another long story) I cancelled the car move. We were delayed over 1 month moving which costs me thousands of dollars. Then they had the audacity to still want to charge the $200 deposit that was for my car move. Why the hell would I send my car and I am in still in original city. If Patriot Moving company sent a VERY FAULTY company to move my household goods, I sure in the hell won't trust this company with my newer vehicle.

I am giving Patriot Moving company until Wednesday 10/9/2019 by 5:00 PM to refund my $200 dollars or I will destroy your reputation on-line. I have a lot of followers all of the world and they will know how bad you suck and how you have stolen money from me and LIED to the bank saying we had conversations that never occurred.I was not able to do anything earlier because I had to find a reputable company to move my things.In addition I have been trying to get settled. However, I have some time this week and would like to get this issue resolved. I cancelled the move because of the people you sent to me. If you Google them and look at their Reviews, this is very common practices for PackRite (https://www.google.com/search?q=packrite+movers+reviews&oq=PackRite+Movers+Reviews&aqs=chrome.0.35i39j69i60.6293j0j4&sourceid=chrome&ie=UTF-8#lrd=0x89c30147caefe991:0x797e1e610134f91a,1,,,)

I should NOT have lost any more money due to the fact that you sent a Negligent company to move our belongings. We were scheduled to move June 27 and we were not able to secure new movers and move until July 28. Yet this company is under the impression that I should pay $200 for a car move when I was delayed a month. This is ridiculous.

Patriot Moving company your deadline to refund me my money ($200) is 10/9/2019 by 5PM or I will let everyone know by videos, recorded conversations had with your incompetent and rude staff, through all social media outlets and the Internet. I have time this week, so I hope you do the right thing and you will never have to hear from or see me, and I won't let everyone else know what you did. If you make this right, as an ethical company I will even change this review and say mistakes were made, but you guys made it right. The ball is in your court.

Move size: 4+ Bedroom Home Service cost: $9000

STAY FAR,FAR AWAY!! June 10, 2019, Robbie quoted me a total price of 1900.00 USD to move 1 sofa, 1 recliner, 1 queen bedroomset, bicycle, 30 boxes, rocking chair, 1 book case, cedar chest from WI to Fl. I paid 919.00 USD debit card, 535.00 cash, July 10 when they loaded my things. They did a 30 day hold which I thought was good, then I did not have to rush down to Fl. That brings us to 8/9/19, I called once per week and was told by Ashley, next week, then next week, oh, maybe next week!! Finally when I called 9/28 she said Thursday or maybe Friday. I had an appointment Wed, 9/28 and could not answer my phone, when I returned to my vehicle, Ashley called and stated, "When I call U next time, U better answer." During this whole time she has been condescending, rude , threatening and very disrespectful on the phone. They come with trumped up charges, lie to U and I have NEVER been treated with such HATE ever!! My friend, Martha and I watched today as one driver unloaded my things very roughly and shoved them in my storage unit. Robbie said June 10, no charge for steps, I WAS CHARGED FOR STEPS. I was charged xtra for carry being greater than 75 feet, when in truth distance was 30 feet! I do not understand how these crooks get away with this!! The police do not help much, the BBB does not want to get involved, it just keeps happening. My book case is ruined, my cedar chest now has 3 legs instead of 4, and I am positive I will find more as I put my things away. SCREAM!! wE DID CALL 911 TODAY IN cLEARWATER BECAUSE THE DRIVER FROM pATRIOT moving WAS SWEARING A BLUE STREAK BECAUSE WE ACTUALLY MEASURED THE DISTANCE FROM HIS TRUCK TO MY STORAGE UNIT AND IT WAS 50 FEET, NOT 75 LIKE HE SAID!! hE DID NOT LIKE THAT!! They R all in on the game!! They will pay for their BAD, AWFUL Behavior! This is beyond my comprehension of why?

Move size: 2 Bedroom Home Service cost: $4115

Patriot Moving is a scam. Reviewed my inventory item by item, room by room w/them. I had just relocated from Europe to Washington DC area & had my exact weight (14,000 lbs) coming into VA. I am going through a divorce & have split my household with my ex. I told them up front I was about 10,000 lbs. I am a family of 2 in a 1,200 sq ft TH, moving w/no appliances. Quote was high, but I spoke to many movers & liked the personal attention to detail I THOUGHT I was receiving. I spoke to Daniel who was available all the time for any questions/concerns. I made a deposit of over $1,700+. I was quoted a move of $5,700 ish w/a signed contract. It was initially to be a full pack out move. When I was told the price, it became a partial pack out & contract was signed late on a Fri @ 6 pm. I was told I would be contacted the next 1-2 days & everything would be finalized w/the moving date/time being provided.

Early Mon am, I called to let Daniel know I would indeed need a full pack out like originally quoted. Between divorce, chronically sick child, working FT & grad school, my parents offered to lend the difference. Requested a new contract reflecting the price increase. This was never provided.

Craig, (who was to finalize changes) was to contact me within the hour. I called daily. Craig was nasty, condescending, told me I didn't understand moving. I knew nothing about how moves work or how the weight impacts the cost. I spoke to Bridget (Sales mngr) who apologized to profusely & was told a "discount" would be taken off for the inconvenience.

Bottom line, by the time I spoke to Craig it was 1 day past when I could have Cx my contract w/full refund. Movers showed late & tried to tell me I would require 2 of the 26' trucks, that the weight was not around 10,000 lbs, but determined approximately 32,000 lbs & not to worry this was just a "safe overestimate, but it would definitely go down once the truck was loaded." I asked for log of dry weight of the truck, it was unable to be provided to me.

Initial estimate was around $5,700, increased 18 hrs before the move to $6,800 because of my "extra" requests (aka full move vs partial even though I had sold many items.) Movers told me that Patriot had grossly underestimated my cubic ft & that it had nothing to do with gross weight. I told them I understood how pounds converts to cubic feet, I work in the metric system constantly in my profession.

Coming home from Europe was 14,000 lbs, w/ex-husband taking possession of alot. I told they they were scammers & I would not sign the "new" contract. They told me "you are over a barrel & don't have a choice. You have 3 days to be out, you're out of options." Revised estimate was slightly over $14,900. It more then doubled. I told them to get out of my house. They assured me this was an overestimate & that it would come down. I informed them I was not new to moves & that it wouldn't come down. In fact, I'd be held in storage until bill paid in full.

BTW, I left England w/my furniture arriving in a 26' truck when locally delivered to the USA. I left Washington for FL w/my furniture completely fitting in a 26' truck no problem. I did not require 52' of trucks, as the movers that day told me I would require. And that was with unprofessional movers (day laborers) loading most of the truck as I scrambled to hire help within 48 hrs of my walk thru date.

Move size: 3 Bedroom Home Service cost: $1725

They are liars and they stole $200 dollars from me. The movers they sent stole mother's belongings. I had to cancel entire move due to the unethical people they do business with. We were delayed over a month, my mom was without her things for a month. The worse part is when I requested my money back, I got someone with a smart ass mouth. Went to bank and the $2300 for the move was reimbursed, but not the $200 for my car. Why the hell would I send my car when your company sent a bogus mover and we were delayed. I have given them an opportunity to give me my money, and 5 months and nothing. I will continue to blast this company until they give me ALL or my money.

Move size: 4+ Bedroom Home Service cost: $9000

Patriot Movers delivered items left behind in a move from Connecticut to North Carolina for purposes of House Staging. We have an extremely expensive Cast Classics Aluminum Patio Furniture Set. Each swivel chair in the set retails for $1,500. I was horrified as I watched the two movers unload the entire set without a moving blanket, a piece of brown paper wrapping or even Saran Wrap covering any part of the set. Well, no surprise, the set has scratches and now finish removed from edges of each and every chair-back and in prominent places like the tops of chairs. This set is elegant but thanks to Patriot Movers now looks worn and somewhat shabby. I was so blown away by the ineptness of the movers to not even have covered the items that I immediately pulled out my iPhone and video taped its removal from the truck. Then there were item numbers taped directly to each piece and I insisted the movers remove the tape. They pulled out sharp straight edges and had at it. Luckily they didn't gouge the arms. I immediately called the company while wearing an N95 mask since we're still in lock down. The movers at my house were impatiently asking questions of me, even becoming belligerent and demanding while I was trying to speak with their company, on the phone. They continued firing questions at me impatiently and pleading with me to hurry due to their heavy Saturday schedule and needing to get to the next client. In the confusion I didn't hear the guy, or he didn't tell me, I had to itemize the damage on the inventory sheet before they left. They knew I was very upset about the furniture so the movers said: "You call the company on Monday (this all took place on Saturday, April 18th) and make a claim with the insurance company." Both the guy on the phone from Patriot and the movers in my house said the same thing, "there's nothing we can do about this now, you call the insurance company on Monday."

When they finished setting the items up (I was assured they'd wear masks and gloves the entire time, towards the end of the move one of the movers didn't have a mask on -These movers just came from Bayonne, New Jersey, immediately outside of Manhattan, the epicenter of the Corona Virus-so I said, "Excuse me, put your mask back on." The guy actually Argued with me. The attitude of misogyny was disgusting, in my face, in my own home. SO when they completed the move, I again brought up that the patio furniture was unacceptable. They begged me to sign so they could get to their next client and assured me I was to submit a claim with the insurance company on Monday. I actually felt bad for these guys. I actually feel bad for laborers with such a job. It was after 12 noon and the tractor trailer they had to empty that day was gigantic, so I signed. I thought I was being kind. I was being stupid. I called Patriot today to take the next step in filing my claim for damages to the patio furniture and Kevin, the dispatcher I spoke with on Saturday, answered. He asked if I indicated the damage on the Inventory slip? I answered, "No, I was told I was to contact the insurance company on Monday. " Well, he refused to give me their number claiming he legally doesn't have to because I didn't indicate it on the claim. He is the same person I spoke with immediately upon discovering the damage on Saturday. I said, "You are the guy I spoke with on Saturday, you know and you knew I had a claim on this move." He said yeah but if you didn't put it on the inventory list I don't have to give you the insurance company info.

Then he said, The movers said that before they left you said the scratches on the furniture were no big deal. An outright lie. He refused to acknowledge I have a claim. He claims everyone made it crystal clear it was my responsibility to indicate it on the move inventory sheet. I do feel sorry for people who work these types of jobs . Let the Buyer Beware.

Move size: Partial Move Service cost: $3500

This company broke an expensive pedestal while at new home move and we saw it happen. The owner was suppose replace it with value of it. He did not. It has been 4 months. The company also took stuff we had stored for a few months before the move.

The owner denies it. Its now not about the money as it is the principal and totally lying.

The owner is the biggest thief we had ever endured in any move or storage facility.

He owes us so much money or replace and give us our belongings you so called "didn't have" .

We had to buy all new kitchen dishes and pots and pans. All outside lawn clean-up machinery and ladders.

UNREAL. It says he is insured then why wouldn't he replace pedestal when we PHYSICALLY SAW the man break it.

TOTAL rip off. Save your money and aggravation and go elsewhere.

The owner is horrible to deal with as well.

Move size: 4 Bedroom Home Service cost: $10000

I highly recommend these guys, they are real pros. They called me 25 minutes before arriving and showed up exactly on time. Dustin, Anthony & Selvin we’re very friendly and although the pieces were large and very heavy, they knew exactly what to do. They carefully wrapped and protected the furniture and moved it flawlessly. I’ve experienced many moves and these guys are wonderful and I will be recommending them to everyone I know. If you are looking for great movers make sure you ask for Dustin, Anthony & Selvin!

Move size: Partial Move Service cost: $200