Patriot Moving Group

I was lied to about the price because my price jumped $600 at pick up. I was lied to about the delivery estimate because it went from 2-5 days to atleast 7-10 business days to well extenuating circumstances we can keep it at least 30. I was lied to about the contract terms because apparently the director there has an assumption of my reading comprehension or lack there of. Do not use this moving company. The majority of their Google reviews are fake. They are horrible.

Move size: 1 Bedroom Home Service cost: $1800

This was my 1st time hiring a moving company and I will never do it again. Most unprofessional company I have ever dealt with. They dud not show up for several days after my confirmation move phone call. When they showed up it was 9:30 in the evening and they were packing until 4 am. They did not have the proper packing boxes I ordered, they expected another payment that night even though I have had nothing but issues with them. I am still trying to resolve issues with this company to confirm that they will actually deliver my personal items to Texas as scheduled. I keep asking to speak to the owner of this company however I get absolutely nowhere with them. Poor service, a nightmare of a company and it's just not over with for me at this time.

Move size: 2 Bedroom Home Service cost: $5500

I hired a company called PATRIOT MOVING GROUP,LLC located in the state of Florida they are a broker in a moving company operation. They basically broker moving deals with national companies nationwide to move people from State to State. Here is my story as follows I contacted this company on July 3rd,2019 and hired this moving company to set up a move for me under the understanding that it would only cost me $790.56 down payment for the moving services from MN to AZ I was told this would cost me $2324.52 total for the move from MN to AZ. Which later I was re-informed that this would now cost me an additional $212.00 in which I paid on July 13th, 2019. The breakdown of the charges ended up being $5,161.51 I paid $1,002.56 down payment originally was told $2324.52 we ended up having to pay an additional $1,900.00 down ,and $2,258.95 once our things were finally delivered to the address in Surprise, Az bear in mind that our things were picked up on July 16th, 2019 we didn't get our things delivered to us until July 28th, 2019 I was hung up on by the delivery driver of the trucking company that was hired out by Patriot Moving Group, LLC the contact person at this company is named Nick he is the owner at 515-996-6676 the company is located in the State of Iowa. I understand that this is a 3rd party to the broker I hired , but I feel we we're totally mislead by this broker in the fee's we we're charged after reviewing the reviews I feel this is something that the Attorney general really needs to dig deep into. To realize how many millions of Americans are being defrauded out of thousands of dollars needs to be investigated ,and I feel truly looked into. This company Patriot Moving Group, LLC ,and the company they hired to move us ( Moving Services DSM Llc out of Johnston,Iowa ) DOT# 2874251 VIN# FN913052 mislead us in abusive negligence practices. This is a practice that is going on with this company on a very very wide scale ,and needs to be looked into.

Move size: 2 Bedroom Home Service cost: $5161

Felt rushed and pressured to sign contract - wanted to read thoroughly first. Was not told final payment had to be cash or postal money order at delivery. Called Long Distance movers but actually got Patriot Moving Group. Also was not told that the pickup in one state would be a different carrier All over the State Moving and Storage and that the delivery in another state would be yet a third carrier Graebel Mover Company. So essentially I dealt with four different companies! At the delivery the movers had a very difficult time finding my furniture. It was NOT completely separated from other shipments like it was supposed to be. Even initially unloaded someone else's night stand. Relieved it's over.

Move size: Partial Move Service cost: $1886

My advice to anyone moving would be to go directly through the carrier and eliminate the middle man. (Patriot) My stuff was picked up in Lacey, WA on 7/5/2019 and I am still waiting on it. 7/31/2019. It was promised within two weeks of pick-up. Patriot used GTS shipping out of Portland, OR and they won't even answer their phone. The only way Patriot can contact them is through e-mail. Very poor service from Patriot and GTS.

Charges were way more than quoted on the phone.$1400 vs $2047.58. You need to have a charge for not delivering on promised date.

Move size: Studio Service cost: $2048

It's a long story and a horrible experience. There is no negative star option, hence 1 star. PLEASE DON'T DO BUSINESS WITH PATRIOT. THEY CHARGE THEIR FEE AND THEN YOU WILL END UP PAYING 2X OF THEIR ESTIMATE.
I had a in house estimate of 3500 for my move. I had moved last year also with the same stuff and same distance and had paid 3200, so I was ok with 3500 estimate. Unfortunately the move got delayed and that moving company didn't have options during the changed timeframe. So I searched for other options and ended up talking with Alex from Patriot. I provided the inventory list from in house visit, pictures from every corner of the house and he gave me an estimate of 2300. I called back and told him to look at the inventory list again and revise it because the estimate doesn't look ok to me. He came back with a revised estimate of 2700. I was fine with it going 300-500 up because it was still within the 3500 ballpark. They charged me 1100 up front and told me to pay remaining amount to the packing company. When the packing company arrived they told me that they didn't care what the broker charged. As per them, brokers play this game always and charge customer upfront and later on you can't do anything about it. The moving company ultimately charged me more than double of Alex's estimate. So I paid 1100 for 0 cost saving, endless hassles and mail/call with Patriots customer service who kept justifying their estimate instead of accepting their misleading work and refunding the fee that they shouldn't have charged. They flatly refused any refund. I am searching for options to file a formal complain so that they are fined for their negligence/ deliberate misleading work.

Move size: 2 Bedroom Home Service cost: $4500

This turned out to be the most unprofessional experience for me. The initial call was positive however that is when the lies started. They start at half price of major companies. I questioned why and was given a professional answer. The salesman kept referring to 'Our" trucks and drivers. He told me once my items were picked up, they'd arrive in OH in 2-3 days. He offered a promotional discount of $400 that disappeared. He said he'd help out and take off the 2nd floor charge of $75. I was told that my down payment and final payments could be done with credit card which I needed until I received by relocation stipend. I was told someone from Patriot would contact me on F/Sat/Sun as to when the movers would arrive (either Tue or Wed). I tried via phone and email to reach someone each day, noone responded. I gave them a chance to get in touch with me on Mon before reaching out to them and noone did. When I was able to speak to someone she told me I'd have an answer by the end of the day and movers would be there Tue. As expected, she dropped the ball. Tues morning I reached out again to get ETA on the movers and was told they wouldn't be there until Wed morning. I, the customer, am the one continually reaching out to them. The reason they NEVER have answers is they are brokers. Once they get a contract and money, they wash their hands of the customer.The salesmen don't return calls, emails, back their promises,or communicate at all. They dump it on Cust Serv and they don't provide any info either.
At 4PM Tues I got a call from American Home Relocation, informing me they will arrive Wed the 31st between 6 and 9PM. I asked who they were and why they were calling. I was informed who they were and they were brokered by Patriot. Then I was informed my items wouldn't arrive in Ohio for 7-21 days. I had to re-pack many items so I had necessities to get me thru a few weeks and my personal truck was loaded from front to back that I loaded myself. I was then informed I had to have cash or money order, credit card wouldn't work. When I reached out to Patriot, the salesman again wouldn't reply to calls or emails. This is an unprofessional company built on misinformation and horrible cust ser.
Once the movers arrived they wouldn't honor the 2nd floor discount but said I could pay them cash and they wouldn't call the boss. I was shown the packing list Patriot sent them. I told Patriot I would have 20 boxes, 20 totes, plus my furniture. Patriot told them I would have 45 pieces total and use 365 cu ft. After breaking down the furniture I had 68 pieces.The mover called his boss and said because I had 1.5 the amount of pieces they needed to charge me 1.5x the amount. The other guy said I only took up 400 cu ft but the guy in charge insisted I pay 1.5 times the quote. I spoke to the boss and he backed down to charging me 35 cu ft extra. More mistakes and extra charges that go back to Patriot doing things wrong, not communicating, or informing of extra charge for extra room.
My stuff arrived 16 days late with 2 broken items and 3 items not on the truck. When contacting the movers I was pointed in the direction of a 3rd party to file a claim. I told them I wouldn't claim the broken items, just send me the items left in the warehouse. And I still have to file a claim that may not be addressed for 120 days.
I should have hired some local teenagers to help me load things into a Uhaul for me and there is no question it would have been a more professional and positive experience.
I don't know how other moving companies handle things but I'll never hire another moving company. This experience turned out to be a pass it on to the next person, no accountability operation I fully regret wasting money to enlist. I would never recommend this experience or operation to anyone who needs a moving company. When it comes down to it, I paid Patriot over $1,000 to send me a 4 page contract, lie to me, provide no service, and then turn it over to someone else.

Move size: Partial Move Service cost: $3080