Open Road Moving and Storage

Worst moving experience you will ever have. They are criminals. Pure and simple. You will NOT get an in house estimate. You WILL be quoted a great price over the phone. You will have movers show up to your house that are not Open Road Moving and Storage and after a little research, you will see that they have a F rating with the BBB. Total cost WILL be over 3x more expensive than what you were quoted over the phone. Then when you try to call and sort it out, no one answers. Emails requesting a call back, fall off into the abyss somewhere. They know what they are doing and they know it is wrong. Take my advice, and go with a reputable company.

Move size: 2 Bedroom Home Service cost: $7000

Worst moving experience you will ever have. They are criminals. Pure and simple. You will NOT get an in house estimate. You WILL be quoted a great price over the phone. You will have movers show up to your house that are not Open Road Moving and Storage and after a little research, you will see that they have a F rating with the BBB. Total cost WILL be over 3x more expensive than what you were quoted over the phone. Then when you try to call and sort it out, no one answers. Emails requesting a call back, fall off into the abyss somewhere. They know what they are doing and they know it is wrong. Take my advice, and go with a reputable company.

Move size: 2 Bedroom Home Service cost: $7000

UPDATE, I called asking for a supervisor or manager, apparently they are all out of the office, then the lady puts me on hold to come back and tell me they cancelled my reservation, due to "not finding any truck to get our stuff", DO NOT GO WITH THIS COMPANY.
I also decid to check the address, it's a parking lot.
As of right now I can only provide a 3 star rating. The first gentleman I spoke to was very professional, unfortunately everything has gone south since then. Two weeks from paying and they still haven't gave us a pick up date on time, all we keep getting is between the dates. Also be very careful with hiding fees when getting a quote. They won't tell you that they charge $10 per box, that they have a fee for stairs, that you have to pack your own boxes and a few more things. I have encounter duri the last 3 phone calls done.

Move size: 2 Bedroom Home Service cost: $1700

This company REACHED OUT TO ME for a long distance move I had and made it seem like they do your entire move and you agree upon the price before hand. Little did I know these clowns simply contact an actual moving company yet they charged me almost $900 dollars to pick up a telephone. Moreso the company they chose was absolutely horrible and had only been in business a few months. I was also told my move would take 4-10 days once picked up. This company then charged me another 3500 after they picked up my stuff and help it for almost a month before returning it and when they did they had lost a 60 inch flatscreen tv, 5 large boxes, a bed frame, and 4 lamps because it was a pathetically run company that uses kids in college to do their moves. Wen I tried to contact open road because this company that they hired wouldn’t answer or return phone calls, texts or emails regarding my things and still haven’t to this day I may add, open road simply says “it’s not our fault you need to contact the moving company” specifically Abba I think her name is, she’s an older woman at open road that is completely disrespectful and provides no help. This company is a scam and they charged me for things like a larger weight or freight for my items and then I was double charged these same costs by the other company. Even more the “receipts” or “order confirmations” that open road charged me or emailed me for the $900 they stole simply say “page cannot be found” when I click on it in my email. I’d love to go down to Palm Beach and confront these asshats face to face but that probably wouldn’t end well.

Move size: 2 Bedroom Home Service cost: $4400

In short: DON'T hire these people even if they are the last moving company on earth.

They are a bunch of liars and scammers and whatever they promise you on the phone you will pay more. All these positive reviews probably fake because even if everything went ok I will never give them 5 stars for their customer service alone. I even heard that they even changed their name recently with all the bad reviews they got. If you don't believe me, see their page in yelp: https://www.yelp.com/biz/orm-and-storage-west-palm-beach?uid=dXwOcmC8gSYAuz4z0zHLTQ&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct)

These guys are basically brokers and they don't actually come to your home to do the moving, which is fine but they don't tell you that. When the moving date comes a completely unknown company that you never heard of comes to your home with a rental truck and tell you we will do the moving for you and you have to play with our rules and sign our new agreement. So whatever you agree upon with Open road is gone with the winds. That means new price and new fees you never heard of.
At that point, you have two choices: either you go along as you don't have time and you have to move soon and you don't want the headache of looking around again or you cancel the whole thing and that is what I do recommend but you have to find another way to move.

Once they took your belongings, they got you in their pockets and they can add whatever they want from extra charges and fees. And when you call Open road company to ask them to help with the situation, they are completely useless. That is you, Stacy and Alba. Once they take your money they become rude on the phone and sometimes they don't even answer. They never called back and never fixed any problem with the actual moving company.

My stuff arrived after 3 weeks and you can't imagine how stressful it was to wait with the above-mentioned facts. There were some damages in some of the furniture and I ended up paying an extra $1000.

Finally, I will just give you a few questions to ask Open road before you pay them and agree on anything with them:
1) Are you going to do the moving for me?
2) Are the agreement and the price that we agreed upon will be valid and apply with the actual moving company? If they say yes, don't sign any new agreement when they come to take your stuff.
3) Do you have any authorities or even communication with the actual moving company?

If I can go back in time, I will just rent a truck or trailer and hire someone to help me load and unload my stuff and drive. Because the whole moving business is just a shady one.

Goodluck!

Move size: 2 Bedroom Home Service cost: $2800

I flew down from Ohio to Alabama on the Friday morning that the trucking company was to pick up my daughter's household goods, to help my daughter tie up any loose ends and help her drive back to Ohio. The movers were supposed to pick up her (2 bedroom, in which the 1 room was used for light storage) townhouse belongings that Friday or Saturday. She had called 3 weeks ahead of time to schedule the pick up and received a Friday / Saturday window. She allowed herself 1 week before she started her new job. The Friday / Saturday window came and went. My daughter called Saturday evening to get the status of the pick up with no return calls from Dylan. She finally received a call from customer service at around 6PM saying the truck broke down and that they did not have another trucking outfit to take their place. They would work on it. When asked about compensation we were finally told a patent answer that "pick up's are estimated times/days", no compensation due. Then WHAT IS THE USE OF GIVING A WINDOW AND CALLING 3 WEEKS AHEAD OF TIME TO SET UP A PICK UP, IF THEY CAN'T EVEN MEET THAT? We finally got a call on Monday saying that a trucking company would be there to pick up her goods that afternoon. Company did not show up until around 7:35PM. Of course the price increased. We asked when we could expect her stuff to be delivered in Ohio and they told us we would have household goods in Ohio in about 2 - 3 days. By the time they finished packing/loading the truck it was too late for us to drive back to Ohio. We left early Tuesday morning. My daughter's goods did not arrive in 2 - 3 days. The trucking company came at 8:00PM Sunday night. My daughter had to start her new job on Monday morning. DO NOT USE THIS OUTFIT FOR YOUR MOVING NEEDS. Use a company that will stick by their pricing and pickup window. This will save you a lot of headaches.

Move size: 1 Bedroom Home Service cost: $3200

Very bad experience with this company. Called and spoke to Dylan. He gave me a quote of $1444.00 to have us moved. I gave him the complete inventory nothing more and nothing less was packed onto the moving truck. 1. The trucking company is a different company that is a subcontractor. 2. They were supposed to show up between 11am and 1pm but didn't show until 7:30pm (in the dark) and didn't leave until 11:00pm. 3. The bill ended up being $1,000 more than DYLAN quoted me because the movers go by sqft not weight. 4. Called DYLAN to speak with him about the situation and he said he would call me back in 3 minutes. He didn't.. I sent him an email and he NEVER replied.
What a crap company! Bad business. Beware!

Move size: Partial Move Service cost: $2400

THEY DO NOT MOVE ANYTHING. THEY TAKE YOUR MONEY FOR A "DOWNPAYMENT" WHICH IS JUST THIER FEE. THEY SEND YOUR INFORMATION TO ANOTHER COMPANY THAT THAN CHARGES YOU 3 TIMES THE QUOTED PRICE. BEWARE!!
They started out a month ago after a detailed walk through of our home on the phone quoted $6900 to move us from Texas to Ohio including 3 bedrooms, 2 bath, Garage, Goldwing motor cycle and trailer. They called again 2 weeks ago and the price went up so we reduced what we were moving. Thier policy so they say is someone will come out to get actual pricing. We gave a deposit of $1940.71, then because you lose 50% of your deposit if you cancel 48 hours before the move they called 2 days before the move and said we needed 2 trucks now and it will cost $4000.00 more for the move which requires additional $2041.00 dollars down. We added nothing to the move from the second conversation. Movers show up only 1 truck, they can't take the Motorcycle or trailer and they are going to charge another $5000.00. We now have no movers and Open Road has $4000.00 of our money for nothing more than calling us 3 times and calling a moving truck company that could not do the job. Open Road moving also said it would take 3-5 days, the company that showed up only picks up the stuff, they take it to a storage facility than transfers it to a storage unit, then transfers it to a truck, 4 transfers later and 2 weeks later they might have it to Ohio by the end of February, picking up on February 17th.

Move size: 3 Bedroom Home Service cost: $10977

These [EDIT] deserve to be put in jail for the lies and stealing they do to their customers. Not only did they reach out to me over and over when I got a quote for a move I was doing. They assured me this was the best deal and my property would get to its destination in a few days (Charlotte to Boston). Well most of my property was damaged or lost and then these assclown all of the sudden don’t answer the phone or emails or provide no informations saying I “wasn’t in their system”. I still may take a trip to Florida to see what this place looks like in person lol. You live and you learn but please don’t make the same mistake I did, stay far away from these snakes!

Move size: 2 Bedroom Home Service cost: $3500

This company is a brokerage that will promise you the moon. then they hire a subcontractor out of New Jersey who will force you to resend the original contract and acquiesce to a bill of lading and contract for much more money. They are supposed to charge by the pound but will tell you that you have more cubic feet than estimated. You are promised a delivery window of 5 to 10 days and then given a delivery window of 7 to 21 days. Are movers estimate they will arrive between 7 and 9 p.m. tonight, a Friday night. We shudder to think of the condition our property will be in when it arrives. Do not use this broker they are dishonest, they do not return phone calls, and they will do anything to get a deposit from you but they will not honor their contract.

Move size: Partial Move Service cost: $4000