Ocean Moving & Storage

They are a rip off company. They sent me a final bill that looked like $2839 remaining so I gave them a bank check for the amount it was actually 2339 so they wrote on the final bill that they owed me 500.00 dollars. I have called them which always is sent to the voice mail. At least 10 times with no response, same with text messages and their web site. They also destroyed an end table and my color laser printer. They never call you back. I have called the Better Business Bureau and registered a complaint. I have a complaint against them with the Federal Government. These people are ripping people off. Do not use then, you'll be sorry.

Move size: 4 Bedroom Home Service cost: $6732

The worst company I have ever worked with. Very unprofessional. They kept no promises. supposed to store my goods in Maryland, they were stored in Missouri. the company who delivered was terrible. May broken furniture items, they disrespected our goods. We are retired and they moved our entire life, The movers did not care. Many broken items. They claim to be professional, but they are rank amateurs in my opinion. too expensive and I would not recommend them to anyone.

Move size: 4 Bedroom Home Service cost: $14000

This company is a SCAM! They don't even deserve 1 star. I booked through a company called Cross Country Movers and the day before my pick up day I learned that the job was subcontracted to this company. Deposit was already paid and I had no choice but to proceed. I was quoted $1400 with Cross Country Movers for 1 bedroom worth of stuff. They showed up with a small truck that didn't have half the room I needed for all of my things. Once they loaded my stuff they told me the quote went up to $2400 since I needed more cubic ft. Well of course I did since you didn't have enough to begin with.

It gets worse at Drop Off. I had to hound them for a drop off ETA which ended up being 5 days after the original delivery date. The driver calls me the night before and tells me he can't pull an 18 wheeler in an apartment complex. This company knew that wouldn't be possible when I booked the job but failed to communicate that at signing and embedded this rate in some fine print. They made me pay an ADDITIONAL $450 to get my stuff transferred to a shuttle to be delivered. This move was a NIGHTMARE. You're better off moving your stuff yourself. Sheri in customer service WAS NO HELP & A COMPLETE A**HOLE.

Save your money & AVOID CROSS COUNTRY MOVERS & OCEAN MOVERS AT ALL COSTS OR YOU WILL REGRET IT!

Move size: Studio Service cost: $2850

I hired Cross Country Movers to move me across the country and they brokered my move out to Ocean.

Ocean added hundreds of dollars onto the move. Charged me for 'long walk' loading which was a lie (I measured and it wasn't even close to meeting their 'long walk' distance).

Not only were things broken, which isn't surprising as I saw a clearly marked window unit air conditioner sitting on top of a box marked 'fragile' which had red duck tape wrapped around it from all angles, I am missing things like a ladder and a huge box with all of my electronics in it including stereo, Wii game, other video games, small appliances and my sewing machine. That box is the size of a small wardrobe box and could not be 'missed'. In my opinion that was flat out stolen. Now I have to deal with an insurance company that is going to give me pennies on the dollar for what is missing / damaged.

ALL of my furniture has damage to some part of it even though it was all wrapped. They applied packing tape directly to furniture which ripped off the paint when removed. One piece is broken in half and not repairable.

My moving cost estimate of $4,600 ballooned to over $6,000 and when I complained to both companies I was told that 'in the big picture, a few extra hundred dollars on both sides of the move is not a big deal". Well it is when it took every penny I had to move! And of course I wasn't told of this extra charge until AFTER they had my stuff loaded and on it's way. So either I paid the extra or they kept my stuff!

They also act like it's none of your business where your stuff is when in transit or when it will show up. When I hired them I was told I could check on where the truck was to get an idea of delivery day. Over the 9 days it took them to show up I called to check on the truck 3 times. First time they claimed they couldn't reach the driver. Second time they said he was 'on the coast'. Third time he was in the 'mountains'. The driver called me 12 hours before showing up with my stuff.

DO NOT TRUST THIS COMPANY! THEY ARE LIARS AND THIEVES! DO NOT TRUST ANY COMPANY THAT WORKS WITH OCEAN EITHER!

Move size: 2 Bedroom Home Service cost: $6258

This company was terrible after the initial quote. Didn’t show up when scheduled. Rude pickup people. They tried to tell me what I was quoted and agreed upon was only an estimate. Tried to charge me $240 more than the agreed upon price. I refused. They picked up the freight. I did ALL of the paperwork. Delivery driver was rude and obnoxious! He wanted cash for the delivery balance, not a cashier’s check I was told to have. I refused to give him cash. DO NOT USE these people!!

Move size: Office Move Service cost: $1769

These guys truly do not care about their customers. Upon arrival to Atlanta (moved from Florida) my boxes were thrown out of the moving truck, smashed and broken. And I mean they threw my boxes. Let me be clear. These boxes had my mothers antiques in them, I’m 29 years old and she just committed suicide, I was given her belongings. This stuff meant more to me then anything else. A lot of it was broken. It’s been 4 months since my move and many emails and phone calls later, they still will not compensate me for all the damages. They keep giving me the run around or no answers at all. I’ve sent photos of all my broken belongings, of which can never be replaced.

I spoke with the company prior to them even moving my belongings and mom’s antiques, told them how concerned I was and that maybe I should try to move the antiques myself. They insisted that everything would be fine and delivered with care as long as those boxes were marked fragile (which I tapped fragile and wrote all over these boxes). I kid you not when they pulled up to my apartment they threw my fragile boxes from the truck (these boxes were already smashed) I was just standing their jaw dropped after telling them to please not handle them that way.

Extremely disrespectful - avoid this company at all costs. You have been warned. I feel like I’ve been robbed.

Move size: 1 Bedroom Home Service cost: $2000

I am visually impaired and therefore have no choice but to use a moving company. At every point of the transaction was lied to. First estimate was $1900.00 given the date I needed my possessions they gave me a pick up date. Took 3 weeks before they arrived and would have been longer if I had not mentioned the state closing soon for the CORVID outbreak. TV was scratched all up. Desk broken and unfixable (welding is not my thing). Several other items damaged and a missing bag of clothing. During the process I contacted the origination company (Connected Van Lines) and Ocean Moving and Storage moving company. On each contact they raised the price even when I removed several large items to reduce the price they increased it. When all was said and done what was loaded was half of the size and more than double the price 4,700.00 for a single bedroom apartment move. Once they have your stuff you are screwed and they will increase the cost even though they aren't really allowed but if you want your stuff what other option do you have especially with a nationwide lockdown. Spoke to several managers and supervisors which most cases were different. Sent many emails and saved them. Recommended for anyone that likes being screwed over or scammed heavily.

Move size: 1 Bedroom Home Service cost: $4700

Tore all the legs off of every table I own. Never put them back together and just left all of my furniture in shambles in new place. Told me it was my fault for them not having a bigger truck so they left more than half my items behind. I’m 78 yrs old and very ill. I counted on them helping me. Left tons of garbage in the driveway. For three thousand dollars for a local move I expect way more. I’m going to Crimea against seniors if I do not get a call and compensated for this horrible service. DO NOT USE THESE CROOKS. They sent only one man and he did not set anything up and literally called my new place a horrible dump very rude and did not put anything together for me. Oh did I mention I was quailed differently?

Move size: 1 Bedroom Home Service cost: $3000

This company was subcontracted by Moving Direct to unload our household goods from the truck into our apartment in Largo, FL. They STOLE all of my "good" jewelry -- $25,00 worth. I reported this to the police, who called to ask for the names of the three men who did the unloading, and the company will not return the police's calls. They were very clever in the way they fooled us. I never would have suspected them.Do not use them! They clearly plan to steal from you! I am 71 and will never be able to replace any of the special things I had planned to leave to my daughters. They stuffed the jewelry in their pockets and left with it. I even tipped them $80 each! They will not, of course, return my calls

Move size: 2 Bedroom Home Service cost: $15000

I first got a quote from a company called American Standard moving-and storage Who took my down payment, quoted me lower and then subcontracted me to a company based in Florida for my long distance move from Florida to Colorado. Tried calling this company to talk to someone about Ocean company and Jason Fraser couldn’t even give me the courtesy to call me back(left several messages) don’t use them either! Had I known they weregoing to do that I would’ve done a review on this aweful company...ocean moving and storage. The office(Sherry)was rude as well as the drivers. Didn’t explain up front that the truck that we watched get loaded was going down to Miami to be loaded into another truck. Took longer but when we finally heard from the driver he told me the time of delivery then they changed it several times. My son works and he was expecting the truck between 5 and 7pm then they changed to 3 then they called at 8 am saying they were 20 minutes out. They then delivered things that weren’t ours and we ended up missing a Kirby vacuum cleaner not sure if someone else got it or they kept it. Thennnn they wanted to charge an additional 300 for a weight on the truck in the residential area where my son lives. Thank goodness my Son is a smart young man he challenged the driver and drove to where the truck was. There was no weight restriction at all! I paid way too much for this move using this company...way over priced especially due to The unprofessional office workers down to the drivers. DO NOT USE THIS COMPANY! I rate them 0!

Move size: 2 Bedroom Home Service cost: $1973