Next Stop Relocation

I had an extremely frustrating and disappointing experience with Next Stop Relocation. I went with them because they claimed be Veteran owed , but then turned around to scam a a Veteran , from the beginning, communication was poor and misleading.

I was originally quoted $2,300 to move the contents of a 10x25 storage unit and provided a full, accurate inventory ahead of time. However, when the movers arrived, I was told the quote only covered a couch, a dresser, and a mattress — which made no sense based on what I had already shared.

My belongings were then transferred between third-party moving companies twice without clear communication, creating confusion and a complete lack of accountability. Paying with PayPal, and Zelle to 3 different moving companies. I have proof.

When I tried to resolve the situation, customer service was incredibly unprofessional. Representatives were rude, dismissive, and even disconnected calls instead of helping. Every attempt to reach a supervisor or manager led nowhere.

To make matters worse, I was told I would need to pay an additional $1,300 just to move the rest of my belongings — after already being quoted for the full job. We decline, turned around and had to rent a Uhual to get the rest of our items out of our storage unit in a completely different state to where we currently live 18 hrs away!

Due to this experience, I will be filing a formal complaint with the Better Business Bureau.

This experience was disorganized, misleading, and stressful from start to finish. Poor communication, hidden costs, and unprofessional behavior make this a company I would strongly advise others to avoid.

Move size: 2 Bedroom Home Service cost: $2300

Moving is anxiety-producing. Next Stop Relocation mover helped remove worry from our lives. Two weeks ago, the Next Stop Relocation team arrived on our doorstep right on time. The two-man team was perfect for moving everything we owned, and they kept up a relentless pace of work. The guys were great listeners about special instructions and took care of all our precious items. Our move was complicated with two destinations and everything went smoothly. In addition to that, the guys were reassuring to us and our children, complementing our new home and encouraging us that we were going to love it there. That kind of care is rare in any environment, and was a lovely aspect of our move. Thank you for moving me.

Move size: 2 Bedroom Home Service cost: $3474

These Jokers did a terrible job moving me from California to Arkansas and then after unloading my stuff they won't respond to damage lost stolen claim after charging me $22,000 don't be a statistic learn from my mistake this company took advantage of me a veteran living on Social Security depleted my savings they claim they have insurance but don't and don't respond when you try to reach them to pay for the damage they did. Worst decision of my life.

Move size: 4 Bedroom Home Service cost: $22000