Next Stop Moving & Storage

Next Stop recently completed a move for me, and it was perhaps one of the most unpleasant moving experiences I have encountered. Not only were they misleading with expectations, uncommunicative of delays, and unresponsive to multiple attempts of contact, but also damaged some of my items.

I was told twice that my delivery would be expected at a certain time and both times that didn’t occur. The first instance was on 9/11/23 when I was told my delivery would be by the end of the week or early next week. Not only did the delivery not occur, but I needed to email/call the company multiple times to get an update.

On 9/21/23, after multiple attempts to get in contact, I was able to speak to someone on the phone. This is when I was told that the truck had broken down in Texas and needed repairs. They informed me my delivery should be early the following week. Again, this window was missed and I was not contacted to be told why there was another delay.

Not only should I have been informed about the truck being broken down, but also informed when my delivery window was missed. I shouldn’t need to call/leave voicemails/email multiple times to get a vague answer.

I was also charged an additional fee for my Peloton bike, for it to arrive damaged. If I’m paying an extra fee to have an item moved I would expect that it arrives in the same condition it came in.

Finally, I was told I’d get a call at least 24 hours in advance on my delivery. I got called the morning of from the driver saying they might be at my destination later that same day and that they would let me know by 2:00 pm. I canceled plans that day to plan for the potential delivery. At 2:30 pm I had still not heard back from the driver, so I needed to call for an update. He told me that they would not be arriving that day, but instead tomorrow morning between 8:00 - 9:00 am. The movers did not come at the indicated time, and I needed to call them hourly for an update until they finally came at 2:00 pm.

This type of service is completely unacceptable and could have easily been avoided with minimal communication. Next Stop moving purposely avoided contact with me and made up excuses for continued delays. When I reached out after the experience to speak to someone at the company, I never got an answer or a callback. I understand that these are “budget” movers, but I would strongly recommend paying any higher price to avoid using this company.

Move size: 1 Bedroom Home Service cost: $2700

They have a standard bait and switch tactic. I was quoted $3,400 and put down a $1,746 deposit. This is Aug 2023, pick up date Oct 27. They did not respond to repeated phone calls for a final contract. A week before the pick up, they 'updated' the quote to $4,734. The only change was my snow tires, which I had forgotten on the original inventory. By then it was too late to change movers.

The pick up went smoothly, but my belongings stayed in the warehouse for a month. Again, no response to repeated phone calls. When they did pick up, they made up a status, literally. One would say your belonging are loaded on the truck, another would say, we are loading in two days. Pick up date was Oct 27th. They finally delivered on Dec.7th, six weeks later. I was given 5 hours notice that they were arriving.

You have been warned.

Move size: 2 Bedroom Home Service cost: $4734

This company takes shady to the next level, and then some. I did like many people would, I suppose, and I reached out for movers in my area through a Google search. I was contacted by about 15+ companies but I thought that next stop sounded reasonably good, at first, somehow not seeing all the negative reviews. My story is a painful one...our point of contact took our rough inventory and quoted us $8K for a cross country move, which was for 1300 cu/ft.

I was told upon signing the contract that I could request a QA review (this is how they determine the size of your move) any time and as many times as I would like. They NEVER responded to my repeated requests for the QA review, and I knew that they were planning on bringing a "large box truck" that could hold our 1300 cuft and "a little more". I began getting nervous the week of the move and was unable to reach anyone at the company all the way up until the day before our move. So it's Friday morning, we are supposed to be picked up the following morning, and I call the main number again...a person answers...omg! She says, "Hey is this Jon?" And I say "Yes it is"...she says, give me one minute, I will cal you right back. And she hangs up...no chance for me to respond. I wait an hour and then start calling again, I call about 15 times from both mine and my wife's phone, only to have it ring for minutes on end with no answer. It's 4pm, no QA review, a vehicle that can't handle our move...and I had spoken to another mover who said, well call us if "things get weird" (actual wording he used!!) so I did. I told the lady about what they had said and done and she told me that they were going to take us for a ride...she did our inventory and it was 4x the size they had quoted and once we were into the move with them, we would be stuck...no getting out...and they could take us for a ride on the price as well. So we had no QA, which they were contractually obligated to provide no less than 4 days prior to the move, and they had not responded to our calls, or emails...and we could not be sure they were even still in business. So we emailed once more notifying them of our cancellation of the move with them and we called the CC company(Capital One) and disputed the charge. The finally contacted us at 8pm to provide the QA review and confirm our pickup time, and then harassed us for the next several days including threats to take us to court of we attempted to dispute the charge. We paid $1800 to be left in the lurch by this company, and that was the less expensive option. Had we gone with them, I can only imagine how horrible our move would have gone. Please tell your friends and family, and neighbors, and anyone willing to listen...this place is a SCAM!!! Do not let them take your money! You will not get it back, even if they don't provide you with ANY LEVEL of service! I will be posting all of my documentation once my PII is redacted, so that it is available for all to see...this will include the original contract, the bill of lading, the two responses I received to requests for the QA review after signing the contract, as well as the text and email messages sent to us threatening legal actions against us. This is not just my word or me complaining because something could have been better, this is a real life horror story that significantly impacted my family and I, so I will be sharing the documented proof of how shady this company and the people who work there actually are, and hopefully, it will save some folks the hardship that we went through.

Move size: 4 Bedroom Home Service cost: $8000

Our move was a big success. Everyone we had to talk to has been only very helpful and professional. We had to organize our move very quickly and we managed to despite a very tight schedule, credit to the organization team. The lads were lovely and extremely efficient. The job was hard because of steep stairs but they did everything perfectly and quickly. They arrived at destination right on time and once again worked quickly and nicely. The team was experienced and professional, I am very happy with the work they did for us, thank you.

Move size: 1 Bedroom Home Service cost: $1475

PLEASE I WARN YOU. ABOID THEM AT ALL COSTS.

Where to start. When I booked the move I thought thing would be in good hands do to the decent reviews they have I was definitely wrong.

The packers did a decent job wrapping so at this point I was somewhat confident that my items would be in good hands. Wow that was misleading.

I have moved about 13 times in my military career and some being international. This move 3 states over was the absolute worst.

From the beginning I get an email stating goods are on the way in an 18 wheeler semi truck. That since they will have to move to a smaller truck to make it in my apartment I would now have to pay an extra 431 $. This is very finely written in the contract yes but not mentions up front or even told how much it could be. With that said I asked ti talk to a supervisor to resolve this. The supervisor that called me called from a cell phone 1. But also while driving. Phone dies. She calls me back at a birthday party. Phone dies. Calls me back as she’s leaving with people in the back ground cursing. Phone dies. She tried to Call me back. I did not answer expecting she would call me back the next day on a business phone. Never got a call back.

During this call she said she would have someone contact the driver and tell them to attempt to pull into my apartment as my patching lots are big.

Well another issue. A day before my delivery I get a call from the driver. I ask hey did they contact you about attempting to deliver in the semi truck before doing a shuttle at which he said not. On top of that he says that’s not an issue anyways as my truck is smaller due to the semi truck being broken.

So not only does the contract state all interstate moves are done with a semi truck. I also have email verification from the company saying it was on a semi truck. And I was about to get charged for a shuttle fee due to having to download it from a semi truck. All to find out from the driver the truck was never part if the equation and it was broken. They don’t even know what’s going on in their own company.

After he arrives he opens this smaller trailer at which they had to fit multiple shipments In to make ends meet. And bam there is my stuff crammed all the way in the back. My tv just sitting on my couch not strapped down.

As he starts pulling the couches out I see all my bixes squished. Due to having to pack the truck so tight to fit all the shipments that were supposed to be done with a semi truck.

As my boxes come upstairs I see my boxes mangled . Holes in some. Rips. Ashes you name it. And bam a big hole in my tv box 70 inch. We open it up and it’s broke.

After everything is unloaded I sleep. Wake up and go through my stuff. Two items missing. A broken coffee table. Rips in both my couch and love seat. And a broken tv.

I contact the calims department. They offer me 75$. As they said I signed for a 60 cent per item insurance. I go back and look. I did my mistake. But no other insurance was ever offered to me or I would have taken a better insurance.

I try to work with them nothing. Only an increase if 25$. My tv alone was 1100$

I ask to talk to a supervisor oh guess what they don’t have one and all you can do is contact them via email.

Long story short avoid them at all cost. If you do use them get the final amount up front. Get extra insurance .

Move size: 1 Bedroom Home Service cost: $3200