New Planet Moving & Storage

Very awful, untrustworthy company.

The movers that came to load our stuff into the truck were very slow.  Also, one was about to be deported back to Mexico.  The moving company was 2 weeks late delivering our things.  We called every 2-3 days for that two weeks and they kept telling us "It'll be 5-7 more days".  So we lived in an empty apartment with my 7 month pregnant wife and 2 year old daughter for 2 weeks.  When they finally delivered our things the movers were really rude and one of them used several of our towels to wipe the sweat off his body when he was done while he was "using the restroom"!  Disgusting!  We found about 10 boxes while we were going through things that had sticky, oily stuff all over them and several of the boxes were damaged.  A lot of our items were damaged, but the worst part was that they ended up stealing our Wii.  We called every 2-3 days for a MONTH trying to find out where it was, and when it wasn't located we filed a claim for the stolen item and our damaged headboard.  They gave us $36.. to replace the Wii AND the headboard.. If you want to move, use a more reliable company or rent your own moving truck.  This company was very untrustworthy and rude!

Don't hire these people.

Horrific experience.. The over promise and way under deliver.. When you try and contact the company most times they don't respond or just give you the run around. The time the quote to deliver my items was not accurate. Tons of my stuff was damaged.. I didn't file a claim because they make you sign a some insurance that makes claiming items not worth while. They threw our boxes around, which is why, my microwave, air conditioner, toaster over, picture frames, etc were ruined. We even had someone elses stuff, but they didn't seem to care enough to come get the items.. Just terrible, stay clear of this moving company or you will be undoubtedly sorry!!

Dont Move with this company.

They delivered my stuff in damaged condition. The damaged stuff was worth $1700. All my furniture was broken including sofa, love seat, coffee table, bicycle, book cases, file cabinets, etc..They offered a settlement  amount of $50. I called them and they said they can't do anything more than $50. May be they could add $15-20. what a joke! .

Stolen Items.

DO NOT USE THEM!! They were late, unprofessional, and stole our stuff.

We moved across country and had to stay in a temporary house. When we got there they said our stuff would be there that week. 3 Weeks later it finally came!!

They unloaded so fast we could not inventory everything. They did not even want to stay to help set up (which was included in the price).

We just moved again and were finally able to open every box and we found that our box containing our valuables was missing. It had all ouf our jewelry in it!

I had no idea they would be moving our stuff from truck to truck and they would be using subcontractors.

Horrible experience!

Terrible company, will lie for business.

This is the worst company I've ever used, for anything. I would NEVER use them again. They will tell you anything to get you to sign a contract. ANYTHING. First, they told me that while they technically have 21 days to deliver my goods, they would have them to me in a matter of days from the earliest day on my form, which was a week ago. They kept promising me my things would arrive by or a couple of days after that date until the day before when they called and told me it would be a week later. Why was that? They said they had a bunch of other stops along the way from Vegas (where they are headquartered and where all your stuff will end up before it goes to you) to Denver (where I was moving). I tried to see if they could come to me first or earlier, and they kept using the excuse that a moving company "has a lot of moving parts" and they couldn't change the stops before me. Shockingly, they lied. I got a call from the driver the day before delivery that he had just come from collecting my stuff in Vegas. He wasn't coming from another drop off in a nearby state as the company had told me multiple times. Basically, they just pushed back my move for a week and made up a bunch of…

Don't USE!

One star is still to much credit! If you are not in a hurry for your stuff, don't want your stuff or want it damaged you have picked the right movers! I used them just glad I bought insurance with another company. This company is terrible. Talk about a headache! More than half my items never where delivered. When speaking to a manager he told me to open my eyes because everything was delivered. So I must have misplaced a section of my couch, my bike, two dinning room chairs in my butt hole! More than half of my boxes in plastic containers where missing as well. Seems that the more expensive items never found my home. I was told that everything is put on the trunk and will be removed at my new place. WRONG they ended up taking it to Vegas unpacking and repacking my items to a smaller truck. To top it off it took another week for another truck to bring a few more items. I was told everything would not fit in this truck load. HORRIBLE Experience! Took a year minus one week to get reimbursed for my items. Had to resubmit a few items more than once.

Worst Moving Company.

Worst moving experience ever..

There initial quote was reasonable and competitive, however, once the movers actually showed up on moving day, they began to indicate how heavy the stuff will be, this started the pressure to take the volume pricing vs. the weight. After my stuff was placed on the truck, the updated quote was prepared and based on the estimate, I picked the Volume method. Shortly after agreeing and signing the paperwork, the workers indicated an error in the calculations. After the correct, the quote doubled from the original estimates. I then picked the weight method which begin full pressure since they needed to make the next stop and taking a side trip to the truck scales would delay their next appointment.

After my delivery date moved several days, my stuff was finally at my new location but my excitement was quickly gone when several items were damaged and broken beyond repair. After completing the insurance claim by the 3rd party company, my claim was finished. To date, I have not received my insurance claim from New Planet and all attempts are ignored by the office when following up about the payment.

Scam.

These people are crooks! We moved from Arizona to Oregon and when the truck finally arrived it was missing a lot of our belongings and almost every box we opened had something broken in it, I have moved several times and pack my items very meticulously but it didn't matter, some of the boxes looked like they had gone through a crusher. We had payed the "standard insurance" and even though they lost thousands of dollars worth of our belongings, they offered us $50. Terrible company, go with someone else.

Lost thousands of dollars worth of stuff and received $24 back. What a.

Worst experience ever! Lost thousands of dollars worth of stuff and received $24 back. What an insult!

My wife and I just got married and were moving to our new home. We wanted to make a honey moon out of it and was promised it would take a month for everything to get out there (due to it being rare for them to go there). So we planned a honeymoon road trip. We were called and told that they would be out here 2 weeks earlier than what we were promised or we can go another month of not getting it. So we canceled our reservations and lost a great deal of money for places we booked.

Once they came out, a few things were broken and we thought they notated it down, they told us they did and we saw they did on one of them. They rushed us to sign it, saying that it was late and they had to get on the road. We signed it and then started putting stuff away within the next few days. We noticed we were missing a fair amount of boxed (around 10) and reached out to them. They found 3 of them and they were absolutely destroyed. Seemed they were thrown around with no disregard to what was inside.

We were told that only our coffee table would be covered and would receive $24 for that.…

Avoid at All Costs.

Possibly the most thetiving, unprofessional company I have ever dealt with. Upon item delivery, they insisted I pay an extra $400 on top of my original quote because they had JUST googled my delivery destination and decided the delivery truck wouldn't fit into my apartments parking lot. I told them this was not true, and it would fit fine. At this point the phone operator lied to me saying the delivery man had drove the truck by and determined the lot was too big (The delivery man never contacted me and certainly did not drive up to the lot as it is huge and could easily fit). I brought this to the lady on the phones attention and she began to threated additional charges of $1000 if they have to hold my belongings. Finally I convinced her to send the truck to the apartment and CALL. That's where the real fun begins.  The truck that arrives is filled with my belongings and contractors that the moving company has hired. The truck easily fits into the parking area. The contractos decide my hallway is too long and tell me they want to charge me an extra $365 to move my belongings and if I don't pay they wont unload the truck. I tell them I am going to contact the better business…

Bad Experience with Contract/Delivery.

Do not use this company for your next move.

Initially they were very nice on the phone to get us to sign - and we did research thinking they would be good for our move across the country. However, the problems started when they charged my husband 100% of the bill when they were only supposed to take a 10% service charge. The charges were not reversed till multiple calls later.

Next, the contract they had us sign at the time of picking up our items was not fully explained to us. They tried to say it was, but it never was on the phone or via any of the emails we saved. I will attempt to post photos of those contracts so no one else feels like they are being taken at the time of pick up. We were never told about: a) the 21 to 30 BUSINESS day window for delivery (and of note one piece of paper says 21 days and one says 30 days so the contract is confusing and contradictory), b) the only being able to bring claims against the company in Vegas, c) the extra charge for a secondary truck if your street is too small for delivery (chances are your street is too small, they pick up in a small truck and deliver in an 18-wheeler), and d) extra charges for stairs in your home. So beware…