National Express Moving

What reputable business out there only refunds money to a credit card once a month? I booked my move with Michael Presley and he tells you all you want to here and that the movers are hired by them. No their not! When I called back is when he admitted that the company is a broker and they hire someone else to do the move. So when I cancelled on the same day I booked it, I expected a refund in a reasonable time. Ten days later my credit card still doesn't show a refund! When I called she was rude and said that they only refund once a month and if they didn't do it that way then they will be processing refunds constantly. Well you process payment everyday, why not refunds? Then she hung up on me. The salesman is sweet as can be to get the sale but then they are rude every other time. Horrible company!!!

Move size: 1 Bedroom Home Service cost: $1985

DO NOT USE THESEPEOPLE. I would give a 0 stars if I could.

Original salesman was Michael Presley. They talk a good talk, under estimate cost by A LOT. They don't tell you they are a brokerage, they talk as if all their movers are vetted and hired by the company, but they are definitely not. Say you can cancel for full refund 10 days before the scheduled moving date and will call before then to confirm the quote, but no one called us and our cancellation date came and went. I left a bunch of messages, eventually a 'top guy' named Adam got back to me only two days before our scheduled move. Again, good talk but little happened except our price almost doubled based in our actual packing list, as opposed to the estimate. Actual movers finally get in touch day of the move after being promised we'd hear from them over a week prior. It's a different company, different rules for how things can be packed, and they tried to increase our price again by almost 3000. We cancelled then and there, but lost everything we had deposited. Please don't be taken in like I was.

Move size: 3 Bedroom Home Service cost: $4893

This company is definitely a scam. Michael Presley told me that their headquarters was in Cape Coral andHub is in Cincinnati and I was moving from Dayton to Fort Myers so he was going to save me $1900 because it would be hub to hub. Of course I have to give them a $521 deposit that day and when the movers finally show up they tell me that for that price instead of taking nine pieces of furniture and 10 tubs all they can take is 10 tubs this is two days before I’m supposed to be out of my apartment. So I had to pay extra money they took my stuff I get down here to Florida finally get a hold of somebody and they said the movers will call me of course they didn’t they show up at my door wanting $400 extra dollars because he can’t get his 18 wheeler in there! So instead of $1600 which I was quoted I think I paid about $2600! and the mover that showed up in Florida was mad because I wouldn’t give him all the money he wanted so they just put my furniture inside the house didn’t place anything, didn’t put anything back together. I just had a shoulder replacement I live alone I had to take care of all this on my own. These people get your furniture they hold it ransom it is a terrible company do not use them!

Move size: Studio Service cost: $2600

They are just an aggregator that takes you money as a deposit and then hooks you up with any scam movers that could find to do your move.

They will lie to you before taking deposit saying that they have a "truck that moves to the same destination, so you could save". Don't be fooled.

After you pay to them a deposit ($1800 in my case) you are not a customer to them but a victim.

On a moving day scammers they hired to make the move were total junk who threatened me and increased initial estimation from $4k to $10k because as they claim I had more stuff than I claimed. After half an hour pressing and forcing me to sign these documents they just left.

The next movers who came few days later as a replacement charged me "just" $7k and I agreed to this.

The moving took about a month, my stuff visited multiple trucks and storages, at one place some boxes get wet and came with ruined stuff (wet and moldy).

Some furniture and fragile stuff were broken. It's all because people who they hired have zero interest of caring about your belongings.

One positive moment is that nothing been stoled, and I'm quite surprised about that.

Save your nerves, hire reputable company!

Move size: 2 Bedroom Home Service cost: $7000

The sales rep will TELL YOU ANYTHING TO GET THE SALE. That is where they stop. We paid them $5003.00 for nothing. They estimated wrong, told us we only needed one truck , told us they had a company they dealt with in Las Vegas (which wasn’t true) and never stated that they don’t do the moving AND assured us the delivery would be with 10 days to two weeks. Then they turn you over to a third party that tells you that the estimate was wrong and you have almost three times more cubic feet and that you need another truck and that will cost $17,000.00 and after you pay the difference they then tell you your delivery will be anywhere from 20 to 30 days.

Yes, this is not a business anyone should do business with. I suggest going with a 5 star, believe me they won’t cost you anymore.

Move size: 3 Bedroom Home Service cost: $5003

We spoke to 5 different moving companies before electing to go with National Express. Michael Presley was our moving agent and he made the whole process about easy as possible. He was very thorough with us when pricing our move. His price was definitely not the lowest, but we felt he gave us the most realistic quote of the 5 that we received. Anytime we had a question or issue, Michael was there for us. We changed the move date 3 different times and he made it happen without a price increase. The price that Michael quoted us ended up being a little higher than we actually paid when the move was all said and done, which was a bonus.

As far as the moving crew of National Express, I cannot express how professional and hard working the guys were! Tony, Mark, John and Travis came to our home and genuinely seemed to care for our belongings and treated our furniture as if it was theirs. They were such a professional crew and moved our belongings from Fort Myers FL to Kansas City MO in one piece, not one scratch.

All in all, I definitely would ENCOURAGE ANYONE looking for a quality company, to use these guys. All my family members will be using them as well. Thanks guys!

Move size: 3 Bedroom Home Service cost: $6935