National American Van Lines

Nightmare interstate move from Miami Beach to San Francisco in June 2025. Frustration from broken promises, misleading communications, and unresolved claims. Avoid if you want accountability.

Post-move issues:

Weight Overcharge: Estimated 5,079 lbs; actual ~3,000 lbs (no packing). June 3 email from Deanna Chacon: "You will get a refund if there are less items packed." June 11 from Ken McCleod: "bringing your total weight down to 3,000 lbs... changes in final invoice." Now they refuse adjustments —no revised invoice, paid full for unused services. Feels like bait-and-switch.

Lost Items Ignored: Boxes with ~$7,500 in shoes/sneakers missing. Reported within 24 hours (June 4), claim filed June 6/11. Their trace: "not found," but only $125 "courtesy" offered (rejected). Claims team unresponsive.

Service Ghosting: Emails June-August ignored/deflected. Escalations to supervisor/Ken: nothing. FMCSA/BBB complaints filed—pending.

Deceptive practices and zero follow-through. Use a mover with real reviews/policies. 1 star—generous.

0 Stars

Movers showed up 5 hours late to get my stuff, kept coming up with excuses as to where they were. They increased the cost once they had their contractors (Allied Moving Group another total fraud) come get my stuff. They held my items in a warehouse in Chicago for 60 days (i was moving from MI to FL) after telling me that it would be there in less than 2 weeks. After 4 weeks one of the guys who picked up my stuff (really the only guy i could get on the phone out of the two companies) asked if i had a picture of my belongings because they werent sure what was mine. I got a lawyer involved, they refused to provide any information and tried to charge me more when they finally arrived.

This company never had any idea where my stuff was and hardly ever answers the phone. DO NOT USE

Scammers- will take advance and wont move your stuff

These are one of the Worst company and big Scammers. First of while making reservation for the moving these guys will call 10 times a day. After signing contract worth $2500 and paying advance of $883 calls stopped. Then on day of pickup they are asking $1000 extra saying you have much volume even though I confirmed with them 4-5 times before signing contract all my stuff be covered in $2500. After refusing to pay $1000, I agreed with pickup guy to move stuff that be covered as part of Original payment $2500. But he got upset with it, started arguing. He started making choice of picking only small stuff, When I request him to move one item instead of another, he got more upset and directly left house without taking any of my items.

I then started calling American Van lines to speak to some supervisior, On the same day they started giving reason supervisor is busy and from next day they stopped pickuping my phone.

No matter what time I called, I always get message "you have called during outside office hours". and I had 3-4 direct numbers if their agent, they literally blocked me.

So inshort this guys tooks $883 from me and did nothing. Scammed me for $883 under the promise of…

Worst ever do not use

I would never use them again. When I first contacted them they couldn't be more helpful ...till after I gave my deposit. Then when I called could not get anyone to answer my calls. The men that moved me were very unprofessional and careless. End result: they damaged almost every piece they moved including a wall in the home I moved from. The delivery supervisor told me I couldn't write on the delivery receipt, that it was just to acknowledge receipt of furniture. But then when I filed the claim I was told they wouldn't acknowledge everything because I didn't note it on the delivery receipt. What a sneaky way to avoid paying me. Do yourself a favor and do not use them.

Over $2,000 in damage and all they awarded me was $300.

National American Van Lines brokered my move to a fraudulent company Modest Movers Vanessa Gonzales and refuses to take responsibility for the expenses and the loss of my household items to include family memories that cannot be recovered. The fake company they brokered to had been reported for 5 months straight and have stolen from over 100 families prior to brokering them to me. They refuse to let you talk to management and refuse to refund us. Their stance is they are not responsible . I can't even submit a claim because the company does not exist. I am out over 12,000.00 and now have to take legal action. As a disable Veteran I chose them as they advertised that they are a Veteran owned company. Please don't use them. They clearly don't vette the companies they broker too. I will be filing a IG complaint with Florida, notifying military installations, media, and local representatives. I do not wish this stress and nightmare on anyone.

The worst company ever! National American dishonest rude steal

Don’t confuse with other company by similar name. National American absolutely disgusting. The contractors are shady dishonest and rude. They cheat in every way possible. Cubic feet was not correct. First contractor I used in Reno should be in jail and prosecuted. The people and managers for National are just as deceitful and rude. Their managers hardly work out all the time. They have so many managers you hardly get to talk to the same one. They don’t follow through. When delayed for delivery by a whole month from date promised and 15 days after contract date they do not compensate as it says they have to. They said for me to file complaint thru a government website. Insane! Stay clear of this company no matter what! I regretted using them. I lost so much money using them instead of Pods.

It's true it's a scam

National American Van lines is a moving broker, they will give you a low ball quote and then broker your move out to another mover. My move was brokered out to S&M relo LLC. After S&M relo LLC arrived in an unmarked van and loaded my items into the van they doubled the cost. My stuff was taken to an a unknown Warehouse they would not give me the location. 30 days later my stuff arrived by yet another mover People's Movers. I guess I should consider it myself lucky I only had two boxes missing and several items that were broke in several of the other boxes and one 5x7 rug that was missing. I still can't believe they can get away with theft and unethical business practices whatever you do stay away from these companies! It was truly a sickening experience!!

Run away from this broker!!!@

Let's just say after 3 months of not knowing where our stuff was we by miracle were notified the the storage unit was up for auction and we had 36 hours to save our stuff. When I called the broker they had know for 2 days that our stuff was going to be auctioned and never called us. Criminals

Stole money

Stole $1800 and didn’t show up for my move over multiple days. Now they won’t refund me the amount I paid.

Scammers

I cant say anything different then rest of the reviews stating that these people and the company are scammers.

They also took my deposit even though I called and canceled twice and even spoke to a suppose supervisor.

The mistake I made was not reading the reviews before I

gave them a deposit. DO NOT USE THIS COMPANY . Everything that happened to others on reviews happened to me. I think we all should get together and sue the pants off this company!

CRIMINALS-- STOLE $ from Senior Citizen

My mom needed to move. She is 72 years old and very quick on her feet however she did not look at BBB and DOT review of them. They are SCAMMERS. They took half the total for Down Payment, never showed up, claimed they can come when they want within a 2 day window. Never called 24 hours before to give the time. Finally showed up in a Rented truck and then the drivers "looked" at the boxes and said they need another 3K more than originally quoted. Mind you they had an inventory list of items. Moving a 1 bedroom small apt for 8k!!! HOW?? We didn't even add any more items. When we called they never answered except if you wait for 20 mins. SYLVIA a nasty creature, said "your money is gone, stop asking for it back". DO NOT USE THEM. Do your research and look up reviews.

Worse broker ever

They contracted with USA Logistics in Sun Valley Ca. The quote they gave us ended up costing 10k more. We were told by the broker it would be half when they loaded and half when they delivered plus the deposit we had already put up. When we called the broker and said it's way over the amount and they want 80% to go to AZ. She said sorry about that nothing we can do. She said I guarantee you your belongings will arrive safely and be well packed. Our stuff was dumped into boxes. My water pic was dumped into box of household cleaning supplies that incidentally spilled all over it. Lead crystal was broken, dinner plates broken. Nothing was unpacked and set up whi h we were yolk was part of the move. Wardrobe boxes didn't have bars to hang clothes and they dumped household items on top of clothes. Our 8500k quote with 3000k down ended up costing us 14k. After the movers loaded the van they demand nearly 10k . They were supposed to deliver next day. They didn't. They moved our stuff from San Diego to Los Angeles when we had been told they were coming straight to Goodyear AZ. In Los A our stuff was moved to a semi, then they charged us to offload to a shuttle . We told them semis come…

Never again

Never use National American Van Lines out of Pompano, FL, who is a broker for moving companies. As they book your move, they are not transparent about all the up charges that the actual moving company will add on to the move after you have signed contract with National American. Plus, they are not responsible for your items. Job was assigned to Cosmos Transport of Fort Lauderdale , Florida. This company had many up charges and held belongings hostage on truck until more money was paid. Some items did not arrive at all on truck and other items broken. Worst moving experience ever. If you value your belongings, look elsewhere.