MX Movers

I cannot give this business enough praise! The closing on my house was suddenly moved up so I only had about a week and a half notice before I had to move. MX Movers was able to quickly put together a competitive estimate and was able to fit my move into their schedule. They graciously worked with me when my schedule suddenly changed the day before move. The crew that moved my belongings was amazing! They worked extremely quickly and carefully and had my very large home loaded up in no time. It was a great experience working with everyone at MX Movers.

Service cost: $2000

This is the worst company I have ever experienced working with. On moving day, a generic truck (obviously leased) showed up one day late to pick up our belongings in Pennsylvania which was not an auspicious start to our move. After our goods were loaded on to the truck, we were informed of a price increase - a MUCH INFLATED price increase.due to our things taking up more cubic feet on the truck. This was clearly not true as we had removed some large items from the original inventory list. I have since learned that this is a scam used by unethical moving companies to extort more money from unsuspecting customers and that movers quoting cubic feet should be avoided. Having no other option but to comply, we swallowed hard and paid the new price. Our possessions were then transported to New York to be immediately loaded on to a tractor trailer after which the move to San Diego would commence.Our MX Mover Representative assured us that this would all be accomplished within the agreed upon 24 hour timeframe. However, this did not happen as our goods sat in Brooklyn for six days which jeopardized the California delivery time. MX Movers advertises that "sophisticated tracking" is available on all their trucks. Unfortunately, this "sophisticated tracking" was not available on the truck that held our possessions and no explanation was forthcoming as to why. Lack of this device, coupled with poor communications with both our MX Movers Rep. as well as the truck driver, made tracking the truck's progress almost impossible. Also, the date of delivery kept changing which caused even more stress to an already stressful situation. Believe me when I say, not knowing where your possessions are and when they will be delivered is a real nightmare! When our things had at last arrived, many pieces were damaged and missing. While disappointed, we were not surprised as MX Movers had shown a lack of professionalism from the very beginning to the very end of the move. It should also be noted that phone calls made by my husband to our MX Movers Rep. regarding the claims/arbitration process went unanswered as did the six Certified Letters that were returned marked "Undeliverable". The MX Movers Rep. did finally contact us but only after we posted negative reviews on another website. We were advised that we would be compensated if we removed the reviews to which we said, no. I would, therefore, strongly advise that this company be avoided at all costs if you value your sanity and possessions!!

Service cost: $3643

These guys are so very well organized. I asked for a quote in thier website, and had someone on the phone with me in minutes filling out an inventory list they emailed me. We went over every single detail with me and where very patient with me. Of course we ended up booking with them. The day before they arrived they called to let us know what time they would arrive, which was as discussed 8am. They came in packed up loaded and took my stuff away to a storage facility until I was ready for my things to be delivered. I have a 4 bedroom home, and they finished everything in under 4 hours! I watched them wrap and blanket my furniture. They handled all of my things with such care. Very efficient. Upon delivery, once they called the day before to let me know when to expect them, they ran a bit late because of traffic but still called me to inform me of the delay. Excellent customer service! Once they got there they unloaded and unpacked me and everything was as it should be. No damages! I was appalled because I had a lot of my grandmothers old furniture. I was very very pleased with thier service. The guy in the lead I believe Johnny went through everything with me and let me know what to expect. If I ever have to move again they are my go tos! I highly highly recommend!

Service cost: $1300

MX Movers provided me a very reasonable initial binding estimate via phone and email for my small out-of-state move. Then the moving foreman jacked up the price by about $1200 -- AFTER they'd finished putting all my belongings on the truck. (Supposedly I had more things to move than they'd expected, but I didn't. I actually had FEWER large items than I had quoted them originally.)

My final bill came out to more than twice as much as had been promised on the estimate.

In addition, the moving foreman told me he would drop $50 from my bill if I would agree to write a positive Yelp review about my experience RIGHT THERE, ON THE SPOT. (In other words, don't trust all the positive reviews this company receives -- some of them were probably from people who got a deduction on their bill as a result of writing them.)

I declined the Yelp-review offer, because I'm obviously not going to lie about having a good experience with yet another sketchy moving company for a measly $50.

The movers also forgot to pack up some of my kitchen drawers (I had to ask a relative to go back and get them later), and the movers scuffed the wall in various places hauling things in and out in a less-than-careful manner.

I suggest trying a different company for your move.

Service cost: $2300

They came 1 1/2 hours late. "It's traffic - there's nothing we can do about that," they said. Then they took extra time to switch guys in the middle of the job. By the time we arrived at my new apartment, the building would not allow me to move in. I told the supervisor at their office that the building was very strict and did not allow people to move in after 5pm. "Don't worry," he said. "We know how to deal with those people. If they get tough with you, I'll show them how tough I can be - we'll get you in." They didn't. My family had to stay at a hotel. We didn't have any of our things. The next day, they were 2 hours late. First they said it was traffic, then they admitted that they had taken another job that started at 10:30am. How could they have done that job and been in time to move me in at 1pm? They came at 3pm instead. Again the building almost didn't let us finish the move. It was so stressful trying to move in all of our stuff before the 5pm cut off. My family and I were helping those guys move the boxes so that we could hurry up and get in.

Service cost: $700