Moving Again

Do Not Use.

We accepted a reasonable quote for a small Syd-Bris job we needed done. All was set for a certain date (a Monday) but unfortunately we needed to change the pick up date. I tried calling them on the Saturday morning prior but the voicemail said to send an email as they are "monitored 24/7". We did and received no response until Monday morning. After several attempts by us to have them provide an alternative date they decided to just ignore our messages. By Friday that week we realised they were obviously not going to do the job or refund our $130 deposit we sourced another provider are now pursuing them via Fair Trading for the return of our deposit. DO NOT USE.

Company needs to be shut down.

It is a civil duty for me to advice against this company. After reading some of the reviews I decided to risk it anyways because it was so cheap. But do not be fooled.

My move from Sydney to Brisbane never occurred because the company/driver never called to organise the time of pick (after I had paid in full as asked) and then was closed for the whole weekend with no contact (email contact is useless). Upon calling the next working day I spoke to Wendy who assured a return phone call that never happened. After countless phone calls, finally spoke to someone higher called Peter. He was without a doubt the rudest most inconsiderate person I have encountered, it was incredibly upsetting to talk to him. Made it out to be my fault his driver never picked up my furniture. I ended up cancelling the order and going with a different company that cost me twice as much but delivered the goods. Furthermore I had to call everyday for two weeks to ensure my refund.

If anyone from this company says they are going to call you back, THEY ARE NOT.

Please save yourself the gruelling mental anxiety and ultimate let down and just pay more for another movalist.

Bad service

Do not used them . This is a scram. We booked them they turned up late to the site and it was closed. Rang and told us. They wont communicate with us and won't give deposit back. Shit service.

Unreliable, unprofessional and rude!

You get what you pay for with this company.. it’s not worth the headache. They’ll agree to pick up on certain a day, then call you back and say they can’t do it anymore and will have to wait until the following week. They’re useless and only care about getting their fee paid. So shocking at answering their phone line too, even though everything is outsourced.

Their receptionist Sarah is extremely rude! She’ll hang up on you, and laugh while doing so.

This company is completely unprofessional, run by amateurs! Don’t waste your time with these muppets.

They Have Been Reported to Police For Stolen Items - Liars & Theives.

Absolutely WORST experience I have ever had in my life. They STOLE my family's belongings and have now ghosted us after SEVEN weeks. NO answering of phone or emails after over 100 times of contact in the last week as they have my whole house of goods. No word or information on where they are after SEVEN WEEKS. They never initiated contact after pickup would always have to ring 15 times before an answer, then they would palm me off and hang up or straight up LIE. Konrad has given false promises over a million times. Saying it will be delivered today or tomorrow or some other lie, and then seven weeks later of that, still nothing. Then he completely ignores you, no word. We were gracious and tried to be understanding but they took advantage and stole from us. They took payment AND our goods. And not just me! There is a whole group on individuals ive spoken with in the same situation. We have each reported them to Fair Trade & the police for stolen items.

**THIS REVIEW WILL NOT BE REMOVED UNTIL I RECEIVE DELIVERY AND A REFUND!!**.

Koala Backloading Theives!

Worst removalists to ever come across. They stole all my designer clothes. Left all my boxes thrown sideways & upside down & most belongings left broken, including a lot of sentimental antiques that have been passed down from my family for generations that I told them was very fragile, with it written all over the boxes! All my furniture has been scratched & dinted.Theydidnt take any responsibility after calling back to complain. After I’ve lost all my family this the last thing I needed to happen to me. How could they happily take your money for there work & then help themselves to all your belongings too? DISGUSTING PEOPLE, DO NOT TRUST THEM WITH YOUR BELONGINGS!!

Watch out. Save your money.

Just want to help everyone else in need of a removal company. Watch out for these guys please.

Super poor communication - most of the time they just copy and paste answers.

Some of my items (a living room and a washer) arrived broken at destination and they can't be used anymore. So sad that a company does not pay attention at all in what it Does and in the service it provides.

I also moved my car interstate (from Perth to Sydney) through Moving Again.

My Nissan, basically brand new, arrived faulty in Sydney and a part of the driver's window has gone missing and nowhere to be found. Incredible.

Just shocking service. Just writing this review so people don't do my mistake and waste their money.

Sydney 2 Brisbane.

We used Moving Again 18 months ago and they were great, however we used them again last week, never again.

they were late to pick 6pm, up so the loading bay was closed and we had to pay more on the spot because of the awkward access. Moving Again did not pass on the loading bay times.

When eventually got our stuff on Tuesday afternoon (we were told Monday) our 2 leathers were badly damaged, fridge dented and no glass top for our table. I've left 2 voicemails and 1 text about our glass table top and am still waiting on a reply.

Scammers.

I got a quote with these guys to move me and the day I went to pay the deposit they sent me an adjusted amount which was $1000 more! Even though the cheaper quote was sent twice in the weeks before. They won’t honour the quote originally given and have cancelled my booking. They are nothing but scamming [EDIT]!

Don’t book with these con artists!!

If something seems too good to be true it is!

A complaint has been lodged with consumer affairs.

Moving in Queensland coast.

I got a quote and they confirmed my booking ..Then they asked me for $200 deposit and I payed it..Buy this time I was getting uncomfortable with emailing a screen mask,, I sent them a neat copy of the original inventory but then they increased the quote and got half the inventory wrong.. After contacting them again they went back to the original quote and inventory, but by then I was a bit wary that they didn't know what they were doing, so I cancelled the order 10 days before the pick up date and got a more expensive removalist. .I asked for my deposit back and they refused to give it. Could this be a big bluff to mess people around and get away with the deposit for doing nothing.

Do Not Use Them..ever!!

Phoned up to obtain a quote and was advised I can cancel at any time and will receive a refund of my deposit. Decided to book with them whilst in-between meetings. When I arrived in the office the next morning I checked my confirmation email which advises who will be performing the move. I checked Google to see the company reviews and they were extremely poor. I phoned them to changed companies and they said I had another company doing the move. I was never notified of this. I once again checked the reviews of this company and they were even worse. Requested to cancel my booking and was advised I will not receive my deposit back. After numerous phone calls and emails with no willingness to negotiate even though in there terms and conditions it does not state anywhere that your deposit will be retained if cancelled. I have since filled a formal complaint with Fair Trade and will notify ASIC of this as well. Then I received an email from them the day before I was meant to have my scheduled move telling me to get everything ready. Poor service, unprofessional. They are a third party company that have NO IDEA what they are doing. Save yourself the stress and book with a reputable…

Moving Again.

Absolute scam. I wouldn't recommend this company to my worst enemy. Booked to move belongings from Cairns to Darwin. They earliest they could come was the day before we had to be out of the house. They never showed on this day. We had to leave the state and all our belongings for them to pick up. It took them another 3 days without any returned calls to collect out stuff. It then took over 3 weeks for it to arrive in Darwin. They couldn't tell us when it would arrive. I called and emailed countless times with no response. Out of the blue one day in pouring rain I got a call from a random backloading company to say they were at our door. I was at work..

I raced home to find out things dumbed and broken. Heavy items were placed on top of a wooden cabinet which caused it to collapse.

Called Moving Again, got told by Henry to put it all in an email, which I did. Never got a response to any of my emails or calls about the damage.

Today they were supposed to show up in court, but it turns out they've deregistered their company to hide from all the mess they leave behind. I will continue to keep pushing to get a full refund. They offer a profession moving service. They do not provide…

Careless efforts.

I wouldn't recommened this company very poorless efforts have scratched our furniture and wouldn't take responsibility for it. Such a poorless and careless effort and to be honest rude when confronted.. they delievered wrong peoples stuff to us.. wrecked scratched damaged put holes in our furniture. Just don't do it such bad experience I will never use this company again. Nothing but bad words for this company and careless efforts.. very unprofessional.

Moving Again Backloading.

At all costs avoid this company.

They did pick up the bedroom suite and deliver it promptly. However, the rudeness that I had to tolerate from one of the removalists was appalling.

I must say that the youngest of the two was quite polite and I did feel sorry for him having to work with such an unpleasant individual.

I have used removalists on many occasions and have never experienced such unprofessional behaviour and service.

Upon his arrival, the elder of the two complained about access to my property. Something which two previous removalists had no issue with and coped with ease.

In response to this person's complaints, I asked him whether there was a solution to which he replied, 'I don't know, you're the one who lives here.'

Each encounter with this particular person was met with a rude, dismissive response.

I was so disgusted that I rang Moving Again once the he had left. I was told to put my complaint in an email. A few minutes later, the said removalist called and abused me for complaining.

I sent the email as requested and to date, have not received a reply. Obviously, the management doesn't care about the manner in which its staff treats customers and chooses to…