Move Our Stuff

I've read a few reviews here about this company that strike me as harsh, and I have to ask - who did you hire?  This company moved me recently (6/16 - I've been meaning to write this but was a little busy) was absolutely awesome!  Naquan (hope I spelled that right), Tim, and there was a third gentlemen whose name I cannot remember, I apologize, were great through the entire move!  I went from one town to another in Rockland County, NY, and things went off without a hitch!  They arrived early, very carefully packed up my furnishings and loaded them on the truck, having to go up and down two flights of stairs for some of the furniture (two family dwelling; we had the top two floors) and took the boxes I had packed earlier.  When we arrived at my new apartment, they took the time to carefully unwrap and place the furniture where I wanted, even moving some things around for me several times until I made up my mind I liked the location.  In fact, I have a rocking chair my uncle gave me before he died that started to come apart (he made it from a kit and it's been a bit of a problem) and they actually repaired it properly so it stays together perfectly now!  I couldn't ask for more! They were super friendly, laughing and joking with me, and were done in what seemed no time at all.  That doesn't mean they ever rushed me, though, only that they were extremely efficient and competent at what they did.  They cleaned up all the packing materials when they were done and then went on to their next job.  I would definitely hire this company again for any move I may need to make and be more than happy to do so.

Service cost: $500

I had the worst experience with this extremely shady moving company.
First, I had done research and contacted several different moving agencies. Each one of them came out and took an inventory, saw the setup of how our apartment was and then gave us an estimate. We also needed storage for a month or two in between the selling of our apartment and the closing of our house.
We had an estimate from one company for about 2,000 for our double move (apartment to storage to house). That included the storage of our things.
A friend had told us about moveourstuff.com and when I called up it sounded too good to be true. Turns out I was right! But not before being out almost 4,000. Nearly double what the other moving company was going to charge us. They never came in to look at our apartment to give us an accurate estimate.
We were moving from an 800 square foot apartment. Do you know how long that took the 3 men? About 11 hours. I have never in my life heard of such a thing.
Since we were paying what I thought was a low hourly rate for a move I never ever expected the total to come to about 2,500. I was floored! I never thought it would take that long or cost that much.
I did sign a contract and was well aware of how much extra each hour would cost. However not being in the moving business, having other moving companies quote us a vastly different amounts, how was I supposed to know an 800 square foot apartment would take 11 hours to move? And the bottom line is that it shouldn’t have. Nor should I have anticipated that it would have.
I have two strong, valid points. My first point is that other moving companies who had actually come to see our apartment and our things quoted us a much smaller amount.
Secondly, the sales person Joe who was my main contact when he was setting me up with the move knew that we were trying to save money. I had said that to him from the beginning that the whole reason why we were going with his company was to save money. So if he had any idea that the move would take so long he should have said that to me. If he didn’t know that it would take so long and was blindsided like I was then he should understand why I am shocked at having to pay that amount! He never acknowledged that I should have been surprised or that he should have warned me.
$2,500 to move an 800 square foot apartment over 11 hours…this is not standard for the industry at all. And we are not hoarders!!
Then, the worst part is that they still had our stuff in storage. So when we contracted them to move our stuff back in, we had initially talked about a move in hourly rate that was low. This time I was not allowing that to happen again. Joe gave me a flat rate move. And guess what? The movers had our stuff in the house in 2.5 hours tops.
Hmmm – how do you go from 11 hours moving out to 2.5 hours moving in? Extremely shady. Especially when both scenarios worked in their favor. 11 hours moving out for an hourly rate and 2.5 hours moving in for the flat rate.
In fact one of the movers even commented “1350 for 2.5 hours? That is a lot.”    
That was coming from one of their own!!
And the worst part is that I am pregnant and trying to cut costs at every turn. I feel taken advantaged of which is horrible to feel especially when you are pregnant. The whole experience has made me very stressed out.
Stay far away from this shady business. There are many other moving companies that can do the job for you and that are reputable.

Service cost: $4000

     Move Our Stuff made a seamless move for me within a state (New York) that I no longer live in . This move  could have been more complicated because I live on the West Coast and was not there to send or receive the items.   The owner put my mind at ease and assured me the move would be handled well . He and  all of the staff I communicated with were helpful on all aspects of the move . The price was reasonable and the mover was fast . This move went very well. Move Our Stuff exceeded my expectations.   -Thomas Fragasso-  Seattle , Washington .

Service cost: $412

Movers were friendly but moved very slowly, they were transporting three pieces of furniture and a few boxes and it took them nearly two hours to wrap everything and load the truck. They also forgot to bring a toolkit. If I hadn't had one of my own to use I don't know how they would have been able to take apart my furniture.  A few days before the move I called the customer service rep I had originally spoken with to update the address of the house I was moving to. She then asked me to email her the change in address. She never followed up or confirmed that she would make sure the movers would know of the change, and sure enough, on the day I moved, the movers had no idea. On the bright side, everything made it safely to my new home, but I still would not recommend using this company.

Service cost: $750

During a very difficult time in my life by moving from NY to PA to better the lives of my children as a single mom, I have to say that I DID NOT ANY COMPLAINTS about using Move Our Stuff.. My Movers, which to my understanding I was just getting one, I had TWO. All of my items were kept in tact from start to finish. The guys were so nice and helpful.. My rep Joseph (Cipolla, I think was his last name) was the best and very much involved in assisting me. They called to let me know they were on their way, when they were in front of my location and when they arrived before me to my destination and even a follow up call the next day to confirm everything was ok. It made for very little to stress about. I used a little extra material so it was about maybe $15 more then I had to pay but I really thought it was going to be so much more.  I had a huge TV I was concerned about and it made it intact. I had a bed I needed to have put together and even after the long day of driving and helping me move they took the time to help me put in together; my son and mine for that matter and my daughter crib (which was very heavy) My dinning room table as well. I actually had a problem with one of the legs on the table and my mover was prepared with an Allen key I needed. The time did run about a half hour over but I think that was more travel time then anything again it was state to state. I would recommend this company HANDS DOWN!! 5 STAR REVIEWS!! I CAN NOT BELIEVE THE REVIEW I JUST READ BELOW, THEY MUST BE FROM A COMPETATIVE COMAPNY BECAUSE I CAN'T POSSIBLY BELIEVE SOMEONE WOULD HAVE A PROBLEM WITH A FOLLOW UP AND THANK YOU CALL FROM A COMPANY HONESLTY!! And an estimate is exactly that an estimate!!  Given not a guarantee that I will not pay a penny more then they say without a move actually taking place, but to roughly inform me of what I would look forward to paying. I think it was fairly priced given all the things I had and even some thing I had forgotten to say. I LOVED MY EXPERIENCE.

Service cost: $600

I was horrified at the experience I had with this company. The first mover I met looked like he just came out of prison - tattoos on his arms and neck, corn-row braids, sagging pants. Not a very good first impression, by any means. The second mover appeared to either lack sleep or perhaps he was under the influence of some type of substance? I was leery and worried, but, I was on a deadline and so the moving process began. Once we reached our destination on the Upper East Side of Manhattan, everything went downhill. The unloading was shaky - a mirror shattered, furniture was scratched, a chunk of my dresser was left in the truck. Moreover, the local residents were infuriated, as the driver was blocking traffic and refused to move so others could pass. This is not the way I wanted to set the tone in my new home. Overall, it was a terrible experience, I don't recommend these folks to anyone. Buyer beware.

Service cost: $1400

AWESOME MOVERS!! I was SUPER impressed with these guys! From the moment I called looking for a visual estimate, to a week AFTER my move had been completed, they were in contact with me and helped me make this move as strss-free as possible. They weren't the cheapest estimate I received, but their knowledge and thoughtfulness in helping me keep costs down was what made me choose them. My moving coordinator was and absolute pleasure. He made sure I had everything I needed for my move and even gave me tips to make my move go faster and how to save money on packing materials! My movers were on time, very professional and pleasant, and extremely efficient. Nothing that was going to cost me more was used without them speaking to my husband or myself before they used it to make sure we were ok with the use of the item as well as the charge. A company in my book and I'll definitely recommend them to everyone I know.

Service cost: $2000