Miracle Movers

Do not use! Worst moving company ever! These guys are dishonest and completely transparent about their insurance. You think you have insurance? You don’t! In other words. Is on a "Discretionary basis only". I don’t even know where to begin. The mover’s broke my two-year-old 52” television because they got into a car accident and after speaking to Kevin at the main office - miracle movers refused to pay for the tv saying “how do we know it wasn’t broken before”. It's hard to even write this without being completed disgusted and furious at that answer. They did not take responsibility for breaking my tv and instead insulted me and essentially told me I was dishonest saying “how do we know it wasn’t already broken”.  Meanwhile, the movers got in an accident – hitting the exact location where the tv was positioned in the truck.  The movers made a ridiculous choice to back up on lakeshore west, which is a one-way street, and it resulted in them hitting a guy on a motorcycle ultimately crashing his bike. The movers got out of the truck and instantly blamed the poor guy saying it was his fault (not sure how that is even possible considering the truck was backing up on a one-way street) that’s not all! The movers dropped a box of my wine decanters which had fragile labeled on five sides – I heard everything smash to pieces inside (everything was wrapped in towels and newspaper.  They looked up at me and said “oops”.  The result:  they only gave me $18 for all of them saying “we estimate the weight of this box to be 30lbs and we only insure $0.60/lbs.  Needless to say, they were worth a lot more. Buy the way this was Kevin at head office saying “we estimate it weighs 30lbs”.How could Kevin even estimate the weight when he didn’t pick it up, he wasn't there.  The movers couldn’t even remember what box it was or what it weighed. Head office just decides what to give you or what they want to pay 3) a small box with my bose speakers in it said fragile on five sides. The movers put it on the bottom of their dolly and stacked two large heavy boxes on top of it which crushed the box.  I asked the movers “didn’t you see that it said fragile on all five sides?”  his response was  “ha- well you never know what is really fragile”. I said to them "Don’t you think you should air on the side of caution when seeing fragile?") when the moving truck was missing for two hours, (keeping in mind that it is only a 2min drive from point-a to point-b, we called the head office and he located them on the GPS and said they were just taking a lunch break.  He, in fact, was completely dishonest with us because we say the movers down the street and Kevin had been communicating with the drivers the entire time. They were discussing what to do and how to handle the car accident. 5) we paid the movers to disassemble and reassemble our armoires – they put them together all wrong and the doors did not line up. They forgot to put the shelves in before they put the doors on – all which we ended up having to spend an hour and a half doing ourselves – even after they charged us for that time they wasted! This is the worst worst worst company out there. Do not use them. The insurance is not at all what you think - its only $0.60/lbs and the weight is decided by miracle movers. They will only give you a couple bucks for something if the break it because it’s all on their judgment. .

Service cost: $700

I used Miracle Movers back in July..I know should have reviewed earlier but got lazy. We did a long distance move from Calgary to Toronto. Was very impress with them. They were professional and really took care of my belongings. What they quoted us was approximately what it cost. Sorry don't have the exact amount anymore.

Cons: they should have more scheduled pick up dates. For the month of July we only got 1 window for pick up and it was between the 15-20th and they wouldn't tell us till the day before the pickup. This was very nerve wracking and we did make several phone calls asking for an update of the dates. Ideally we really wanted to move before that but the only option was to call a different company. So had to suck it up and change up our schedule to accommodate them because they had the best reviews on this website.

Tip for miracle movers: provide your movers with proper belts/gear to carry heavy loads. Our movers did not wear any protective gear and can easily break their back and make them unable to work.

Service cost: $2000