Milestone Relocation Solutions

I reserved milestone relocations in Charlotte, NC over a month and a half before my move dateI was moving from a house to an apartment 1.5 miles away. All communication up to the day of the move was fine. I was assigned a moving coordinator (Richard Gordon) who set up the move, helped me reserve a time and took inventory of all the items I needed moved (note: it was 2 bedroom sets and a couch, so not much at all). The movers were to arrive between 9-10 AM, but never showed up. I contacted Richard, who put me in touch with Yonathan, the head of my moving team. Yonathan told me they had tried to contact me the day before but got a busy tone, so because they did not get in touch with me, it was protocol to not show up as sometimes people cancel and the office does not let the movers know?!?!? I had no missed calls, no text messages and no emails from the company. He said they were in the middle of another move and would be there afterwards. I had to contact him 2 more times before he told me around 11:30 AM that they would be there between 2-3 PM because they were waiting on their 3rd man (the original quote was for 3 men, so they knew the entire time they would need 3 people). This would now have them arriving 4+ hours AFTER the original booking!! I explained to both Yonathan and Richard that this would not work as I had move out cleaners scheduled to arrive at 2 PM. They assured me they would do what they could to get there ASAP and let me know they would contact me with an updated ETA. This is where it goes from bad to worse - starting around 12:30 PM, both Richard and Yonathan straight ghosted me. They stopped responding to all texts, calls, voicemails and emails. I ended up having to rent a UHaul at the last minute and move myself. Words can't really express how unprofessional, ridiculous, infuriating and inconvenient this experience was. I have no idea how they are still in business.

Move size: Partial Move Service cost: $430

MILESTONE RELOCATION is a terrible company. They sent 2 guys who smelled of Marijuana upon entry and they didn't cover or wrap ANY of my belongings as promised in the move. The movers took a Marijuana smoke break in the moving truck before moving my stuff to the new address and upon carrying my furniture in they damaged my sofa and ripped my laundry room door off the hinges where it has to now be replaced. Richard was my contact at Milestone. I filed a claim and 3 months after my move I've received nothing for $400 in damages. Ashley handles claims and she is completely useless and worthless as a representative of Milestone. STAY AWAY FROM THIS COMPANY. WARN EVERYONE YOU KNOW!!

Move size: 3 Bedroom Home Service cost: $350

Let me start off by saying that I have confirmed that Milestone Relocation Services outsources to any mover that is available. As a company, they do not provide a solid reputation and will not respond back, when really needed.

As with other customers, the movers were late and only showed up with 2 rather that 3 movers. In order to save money on the move, I offered to help. Keep in mind that all the furniture was broken down and boxes were stacked near the from door. Even thought the movers were late, they were professional, and exhausted, but kept moving and moved my belongs 2 hours away. I helped unload the truck, had I not, the cost would have went beyond the $1544 and the original estimate was $944. I need to add that I was informed a few days befor the move, an additonal $118.00 to the original quote. How does on say no at the last minute? Find another moving company and avoid the anxiexty and exhaustion. I texted Richard about the situation and never heard back. Do yourself a favor, pay a little more and find a reputable company for moving.

Move size: 1 Bedroom Home Service cost: $1544