Milestone Relocation Solutions

After my client's mover friends failed to show for her relocation, I called several movers for last-minute help. Only Milestone Relocation Solutions was able to fit my client into their schedule. I am so glad they did. I, along with my client, was quite pleased with their service. The movers were very cooperative, helpful in managing every detail, and in providing professional service.

There was regular contact with the dispatcher and assurance that the movers would arrive. They did a great job.

Move size: 3 Bedroom Home Service cost: $398

First time - 4 rooms and a garage, 4 hours $475 - So I used them again - MISTAKE -5 rooms 1500 sq ft house - 10 hours and two trips, $1500. I also has to obtain a truck to finish what they did not take.
Every piece of my brand new bedroom set damaged, new SS Frig numerous scratches and dents. Washer drain pan broken in many places.
I called and was told "the movers will be reprimanded" . Reprimanding the movers does not compensation for all the damage.
Top top it off. I was unable to turn in the keys on time - $100 fee
My mother who is 80 was in tears after seeing all the damage, the final bill- and double charging her credit card and the ungratefulness of the fast food sub sandwiches she provided them.

Move size: 4+ Bedroom Home Service cost: $1500

DO NOT USE THIS COMPANY! This company is one big scam. Richard Gordon, whom I booked my move with, is the biggest scam artist. As is the supervisor in the VA office, Christine. They overcharged after sending two movers instead of three. I've called so many times. I've left Richard three voicemails, three emails; and whoever the supervisor there is won't return any of my calls either. The supervisor refuses to pay me the difference in the fraudulent charge. I'm still dealing with this entire hassle THREE MONTHS LATER!

Move size: 2 Bedroom Home Service cost: $460

The morning of my scheduled move, a representative called me and informed me that “a surprise inspection from the Department of Transportation” had occurred and “one of their trucks was red-tagged.” The representative then proceeded to ask if I could reschedule the move to which I declined for reasons that should be obvious. The representative then indicated that she would “see what she could do” and attempt to find a different crew to do the job. She indicated that she would call me back “shortly” with an update. I waited over an hour for a call until it reached the point that I needed an update immediately, so I called. There was no answer of the number she called from, the number provided to me in the email from my sales rep., or the general sales number. I left voicemails on all three numbers, never to receive a response. This resulted in me scrambling around attempting to find a different moving company that would do a same-day move for me.
The fact that my move was not completed as agreed-upon due to an inspection failure is so obviously not a problem or concern of mine for two reasons.
1. They are a business. They should be prepared with a backup for situations such as this or any other that are similar. No excuse. 2. Again, as a business providing a service to the public, they should not even allow trucks, equipment, or otherwise to ever reach a level where they would fail a surprise inspection. That’s a HUGE negligence liability.

Move size: Partial Move Service cost: $333

My moving experience with Milestone was an absolute disaster. First, they neglected to forward the details of my move to their local contractor resulting in them showing up with a truck not large enough for the job, nor the necessary help. The poor guy ended up using his wife to drive their pickup truck to handle the balance of the load. Even with stuffing my car to the brim, I had to leave personal property behind. Second, the contractor's one loader quit in the middle of the move and refused to travel across the state. My girlfriend, her sister and I ended up having to unload the truck with the mover and his wife. The move that was "estimated" to finish by 5PM, didn't end until 1AM for which they charged us extra. Afterwards when I complained to the Milestone corporate office, I got absolutely NO cooperation, NO understanding, NO refund or discount. Only excuses, one of which was to blame me for underestimating the move; even though I gave a detailed item list and pictures; none of which was forwarded to their local contractor. This is a terrible company with poor leadership at the highest level. They assumed no responsibility for the breakdown in communication and/or the poor performance. I would not recommend this moving company to ANYONE..

Move size: 2 Bedroom Home Service cost: $2200

DC MARKET - DO NOT USE THESE MOVERS. They are super communicative until moving day, and then they will no-show and dodge your calls! 1 star only because 0 isn’t an option.

Today is my moving day. The movers were meant to arrive between 9-11 am. Last night at 7 pm, just 14 hours before the arrival window, I get a text from Chase asking me if I can reschedule to one day later because he isn’t available. I said I cannot reschedule because my landlord expects me out, I can’t get parking permits on short notice, etc. - you know, all the normal reasons why a move, unlike a haircut, can’t just be rescheduled on 14 hours notice. Chase said that he will try to get a team assigned to my move. I asked for confirmation once that is done, which I didn’t get.

Fast forward to this morning. Still no word from Chase confirming that someone is coming to move me. At around 9:20 am, Chase tells me to contact the “main boss” (who I assume is Scott Sanderson) or Christine. He gave me Christine’s number. I called her, she said she would get back to me in 15 minutes. A couple hours and several unanswered calls and texts to both Scott and Christine later, Christine texts me to say that “customer service” is trying to reach me but can’t get through. I said I’ve been sitting next to my phone for hours, so that’s impossible. After I asked for it a couple times, she finally gave me their number. I called, no answer so I left a message. I also doubt whether it’s actually customer service because there was no outgoing message. Then Christine asked me to call Chase to sort it out - even though Chase, who at this point has been ignoring me for hours, told me to contact Christine. After hours of this, Chase texts me at around 1:30 - my move was supposed to be done or almost done by then - to finally admit that no one is going to help me today, and asks if I’m able to book someone else. On a Sunday. For a same-day move.

Still haven’t figured out what the heck I’m going to do because it’s a Sunday during a pandemic. But I didn’t want to waste any time letting you all know NOT TO BOOK THESE PEOPLE.

Move size: Partial Move Service cost: $400

Don’t use this company. I scheduled a move and they were able to fit me in last minute which was great, so I stopped calling other places. However, they ended up canceling on me, I was frustrated but was okay I would just move another day with them.

The reason for the bad review is because after the canceled on me, through a text they NEVER answered the phone or text message! I called 4 or 5 times and sent a text and nothing, after reading all of the other reviews it is probably best not to even call them at the start of the search process!!

Move size: 1 Bedroom Home Service cost: $330

We were moving out of a 3 bed 2.5 bath house with a garage and requested a 26 foot truck. We have moved a few times this past year and knew we would need a truck of this size to move everything (since we had this size truck when we moved to NC and had bought furniture once we were down here). We made sure to have all of our furniture wrapped, boxes all taped up and labeled with the room they were to go to and whether or not they were fragile in order to ensure a smooth and clear move.

The morning of the move 3/18/21 I was notified the movers would be an hour late which added even more stress as we made sure to be ready for the movers on time and also had planned our day accordingly (as my wife had taken time off for the move but had to return to work later).

When they showed up they arrived with a 15 foot truck which was not the appropriate size for the size house we were moving out of --I discussed with them that we would require a 26 foot truck. They continued to ask us what needed to be moved to the new house—we let them know EVERYTHING had to go (with the exception of the living room furniture—couch, coffee table, entertainment system stand and end table)—otherwise all of our other belongings needed to go with us since we were moving out. They continued to ask us to prioritize what needed to go because it would not all fit—this is not appropriate as we are hiring a moving company to move all of our items (with the exception of the above living room furniture—we should not have to prioritize because they brought an inappropriately sized truck).

They also refused to move two cat scratching posts/trees because one of the movers was allergic—however these were vacuumed/cleaned off and the mover had no issue moving any other item (that is in the same household or where the cats had been). The other mover could move it as he was not allergic—but chose not to. Neither mover had any issue handling other furniture/belongings all of which had been around the two cats--and they had masks on for covid purposes (but this would also help prevent inhaling potential allergens).

They ended up filling the truck and leaving multiple furniture items and boxes/bins. They brought everything to the new house and I had to request they return to the old house after to complete the job--thereby costing me a significant amount more because they did not plan appropriately for the size house we were moving out of. We discussed this at the beginning that we would need a larger truck and they said "based on your itinerary we fit everything," which was not true. They went back to the old house to get some of the remaining items, but knowing that we were still on the clock, I rushed through everything and some items were still left behind. I was so mad that I was going to be charged for an additional hour because they failed to bring the right truck.

Back at the new home, they also did NOT put the items in the rooms that they were labeled. They left the majority of items in the garage and first floor office (first room when you walk in the house). This was also NOT appropriate as they left multiple heavy boxes for my wife and I to haul to the second floor on our own.

We are not only disappointed but are also unsatisfied with the lack of service that was provided as this is not good business practice. We did not receive the service we paid for and I hope we can come to a resolution. The movers did not bring the appropriate size truck costing us a lot more money, time and frustration. They did NOT handle items with care (that were marked fragile), they did NOT move all the items in the house (even after making a second trip costing us more money--and then requiring us to continue to bring our things throughout the week and then have to hire another moving company to complete moving items since we can not fit these items in our cars). They did not place the items anywhere near the requested locations (as all of the boxes and bins were clearly labeled.

This became a much more expensive endeavor and cost more money to move 30 minutes away than our move from NY less than a year ago.

I originally sent my concerns to Jim--who we had booked the service through however I called yesterday as I had not received a response in days only to find out he is no longer with the company.

Would not recommend this company to anyone.

Move size: 3 Bedroom Home Service cost: $618

Very disappointed, this company was my go to, I do not like writing negative reviews. I have used them 2 years in a row and recently hiredd them to complete 2 moves. Well the subcontractor "Tee Movers" showe up late for first part of move, and for the second a no show said it was raining. Called this comany spoke to my agent, said he woud see what's going on an maybe dispatch new crew, no callback, no email, no text, no rescheduling. Ironically I noticed I was forwarded to voicemail twice. I literally gave them a raving review recently on google then this happens. Very unprofessional, had to hire a same day moving company.

Move size: 1 Bedroom Home Service cost: $310