Midnight Hour Moving

Pictures were also posted on my Google Review.

COMPLETELY HORRIBLE SERVICE. BROKEN CHAIRS, FRIDGE DOORS BROKEN,
ELLIPTICAL MACHINE BROKEN AND SEVERAL COLLECTIBLE STATUES THAT CAN NOT
BE REPLACED. Called on Sunday, Monday, and Tuesday and asked to speak to
Marcus and was told he would call back-3 days later..No call back.
Team has made it very difficult to get my items repaired and the only
thing I asked for was for the chairs and fridge to be fixed and I would
cover the rest of the items out of pocket. I filled out the claims form
as asked and sent pictures to Kika even though Chris Lynch documented it
all when he was here. Estimated at 2,500.00 for total move on Feb and April.

Move size: 4 Bedroom Home Service cost: $2500

  Previously, December 2010 my husband and I used Midnight Hour Movers to load, drive and unload for us.  Our experience with Chaz and Lundy was professional and worry free.  Although my husband and I had a few dumbbells on a huge rack, they still remained energetic and packed our belongings with respect.   Remembering our experience in 2010, we decided to use Midnight Hour Movers again.  We set our appointment early at 7am and this time it was ONLY to load our U-Haul truck.  We were moving 1 ½ hours away from Dallas. Upon the two man crew’s arrival at 7:20am, they assessed our belongings and proceeded to carry some moderately heavy boxes to the truck.  At 7:50am, one of the workers questioned if we were on a schedule.  Knowing that we had to drive 1 ½ hours out of town and pick up our keys to our new apartment before the office closed, we stood hesitant.  One of the crew members threw out his back and was said that he was to be rushed to the hospital.  Asking if he was ok, the guy said that we would be getting a call from the office and we were left to wait on another crew. We waited for the offices call for 30-45 minutes.  We ended up calling the office for status of the second crew.  Not knowing if a crew was going to show up and with time ticking, my husband and I started loading and organizing our truck ourselves. 3 ½ hours later we received a call with the next crew arriving.  While the second crew was loading, they had no concept of organization.  After the job was done, it looked as though they loaded our things, closed the door, flipped the truck around a couple of times and opened the door.  It was a mess! Our treadmill was standing upright on a raised floor ground.  With sufficient force of a right turn, would have the treadmill collapsing on a broken down cable cross machine.    In addition, speaking with manager he was rude and had no answers.  Upon asking him what he could do for the inconvenience he replied “we have another crew coming out”.  Even though the second crew spent 1 hour loading the remaining furniture, we were told it would be a minimum 2 hour work rate.  If our belongings were taking care of with respect, we would have felt better about the minimum paid out work rate, regardless of the inconvenience. Overall there was no customer service with Midnight Hour Movers, nor would I recommend them to anyone.  .

Service cost: $124

**Summary:** Takes longer than it should; damaged items; exceedingly poor customer service. **Details:** We had two movers; one was an experienced/professional mover and the other was clearly very inexperienced. He had to be given instruction over every move detail and had to mainly carry the smaller items. Result? The move took longer than was necessary and some furniture was damaged. This situation was not right for either my family, the customer, or the experienced/professional mover.

The move was poorly organized. I would expect that when we are paying for the move by the hour that two experienced movers would be sent. On the other hand, I completely understand moving companies have to train people. But this should not be at the inconvenience of the customer - the extra time it takes for a trainee should be at the cost of the company and the customer should be compensated. Plus the move should be done with extra care so the trainee is not damaging furniture.

The worst part of it? The customer service. I first filed my complaint and then asked to speak to a person in charge. Wow - that supervisor takes complaints personally! I would expect this moving company to be used to frustrated customers, but they need some serious training in this department. She treated my complaint dismissively and informed me that the movers had not reported that one was inexperienced. She treated my complaint like it was made up. And when I used a frustrated tone during the conversation due to how the complaint was being handled, she accused me of screaming and threatened to hang up. Really? I was shocked. Surely I am not the first frustrated customer! I have never been treated this way in the past. AT&T, Walmart, Amazon, and countless other companies have a customer service that far exceeds this company's. They understand customers will get frustrated and handle it with skill. They also don't assume you are making things up..

So, if you don't care about the quality of the move or care if the customer service is very poor, use them.

Good luck with your move!

Move size: 1 Bedroom Home Service cost: $248

This company has a complete disregard for personal items, as well as general customer service. To summarize, my antique dresser was damaged in the move. I cautioned the movers to be mindful of the removable, marble slab inserts; of course, one fell out and shattered. While these things happen, I'm appalled by the way Kika, co-owner, has "handled" the claim, payout, etc. She is entirely disrespectful, demeaning, and clearly unconcerned with potential repeat business. I highly encourage anyone and everyone to not utilize this moving service! They do partner with UMoveFree (and I have advised UMoveFree to reconsider their affiliation), so be aware.

Service cost: $250

My biggest concerns with a mover were:
1. Will they show up on time? (I had other activities lined up that were dependent on the move)
2. Will they handle my items with care?
3. Will they accomplish the move within the planned time window?

Midnight Movers called me a couple of days in advance to confirm the move, gave me clear instructions on what to expect, and recommended the best-fit trailer, labor, and time duration to process my move based on my needs.

On the day of the move, I received a call 45 mins in advance to confirm that they were on their way. They arrived on time, and immediately got down to work. They were very transparent about how the timing is calculated, were patient with my special items, and gave me multiple tips on how to protect and extend the longevity of my furniture.

The guys were friendly, cheerful, and worked diligently to complete the move on time.

I was so impressed with their professional job and would recommend them in a heartbeat. Midnight movers, you made my moving experience stress and hassle-free so thank you so much!

Move size: 2 Bedroom Home Service cost: $279