Midland Van Lines US

IF I COULD GIVE ZERO STARS I WOULD.

I write this review with a broken heart, disappointed, angry and appalled as the services I paid close to $10k was done with no regard for the well being of my items, I have never experienced a move so horrible. Many of my items were broken, A valuable painting gifted to me is missing along with several dresses (and a Moshions sweatshirt) made of african garms, my $3k beige couch is soiled, the floors and hardwood steps in my newly built home are deeply scratched, some of my tote bags have been damaged by water, and to make matters worse, I had to deal with an unprofessional moving company that gave me less than 24 hours notice regarding when she would be delivering my items. I also had to witness the lead mover argue with her team about payment and furniture assembly responsibilities.

I filed an insurance claim as instructed and they had the audacity to offer me $75 for:

A Broken Coffee table

Broken bookshelves (2)

Broken File cabinet

Broken Massage chair

Soiled Sofa

Broken Lamps (2)

Missing Box of african dresses and Moshions sweatshirt

Missing Nelson Makamo Art piece

Broken Candle Tray

Broken Mug (2)

Broken Vase

Broken ceramic Heart art piece

Broken Senegal wooden statues (2)

Broken wooden Dresser draw

Chipped wooden steps (4)

Broken William Sonoma large plates (4)

Broken plates Medium (2)

Broken William Sonoma small plates (3)

Broken Wine Glasses (6)

Broken Tiffany Champagne flutes (2)

Broken Bowls (3)

Soiled tote bags from water damage 1 Red Coach bag, 1 tweed beach bag

Missing paper towel (costco pack), Broom/dustpan and clorox wipes (Costco).

STAY AWAY, DO NOT GIVE THEM YOUR BUSINESS!!!!

Move size: 3 Bedroom Home Service cost: $9000

I contacted Top Tier moving group on July 21, 2025 and they quoted 2618.80 however, they contracted the job out without my knowledge until the day of pick up. Midland Van Lines picked my things up and they are not even registered with BBB. Midland picked my things up on July 29 they charged an extra $1000 the driver said my furniture was over sized. I packed my things neatly in 25 totes and boxes most of the totes were zip tied. I tried contacting Top Tier and they would just transfer me to Midland. So I never got the price issue resolved. On August 29 another company Black Mountain Freight LLC owned by (Brandon Liggins out of TX) was contracted out by Midland and delivered my things. My patio table glass was missing which I watched the driver who picked it up wrap it in a blanket.Two of my totes were emptied out 5 wallets, 7 fanny packs, and 22 purses missing. One of my wallets had mine and my children's socials inside. They took my winter coat, some clothes, personal items, and my Epson art printer that I wrapped in my comforter and put at the bottom of the tote with my computer. They took the zip lock bag with the cartridges, my cameras, and all the cords so we can't use the computer. The delivery driver( Brook) also broke one of my dining room chairs and tried to tell me to go get the piece it's an easy fix. I immediately contacted his boss (Brandon) and he told me I had 90 days to file a claim however didn't have the information to give me and told me to contact Midland on Tuesday and he would review the tapes when he got back to his office. This was the most costly and unprofessional move I ever experienced. Of course they delivered labor day weekend so I couldn't reach out to anyone. On Sunday, August 31 after I went through all my things I texted the dispatcher, Adara from Midland that I was talking to the past month just so she knew what happened no response. All day Tuesday I tried calling the contractor (Brandon) back that delivered my things to see if he reviewed the tapes or had any updates, I also called Midland again no answer or call backs. Wednesday, September 3 Adara called and apologized she said she was going to talk to her boss and they would make things right. I asked for the claim information and never received it. I will never deal with Midland, Brandon Liggins, nor Top Tier ever again.

I would like my things some of them are priceless. My deceased mother and step mother's purses and fanny packs are among the things that were taken. I'm a victim of identity theft so for someone to have not only mine but children's social security cards I have issues with that. They have been safely inside my white and black wallet for well over 10 years. I am very disappointed in this whole moving experience with these companies. I did file a police report with the local Sheriff's Dept. because some things were stolen.

Brandon Liggins Owner of Delivery Company-562.682.6495

Cameron Brady Executive Moving Coordinator at Top Tier-888.683.3963 ext. 153 or 561.210.7512

Move size: 1 Bedroom Home Service cost: $3618

We used Midland Van Lines US to pack up our possessions and store them all. Additionally, when our new house becomes available, we'll employ them to relocate our belongings. The packing and moving teams who provided us with the first price, were all admirable, and we were very pleased with their service. They are all very professional and polite, with a positive demeanor. We had excellent communication, and they were quite helpful in accommodating our time adjustments. Jack was kind and helpful during the organizing process. Strongly advised.

Move size: 2 Bedroom Home Service cost: $3875

James came to our home and gave us a quick and fair quote, explaining to us the details and terms of the service. He was very friendly and knowledgeable, and answered all our questions and concerns. The movers were also very efficient and careful, packing and moving our items with ease and professionalism. They also helped us set up our furniture in our new home, making sure that everything was in place and working. We highly recommend their services to anyone planning a move in the future.

Move size: 2 Bedroom Home Service cost: $3320