Melbourne Brisbane Removalists

The initial experience we had with this company was ok, however the overall service let it down.

When we first contacted the company it was fantastic and we really felt like we were going to be happy with this. They answered all our questions, made us feel at ease and the initial process was great.

However they give you no warning, despite their insistence they will, that they intend to drop off your belongings. They ring from a blocked phone and basically state there and then they are outside your place and you are expected to drop everything and be there. This isn't easy when you are told you will receive at least a days notice and so plan your next day on the basis that they will not be arriving.

Anyway, if you're available at a drop of a hat then use these guys, but if you need more warning then I would suggest seeing what other options there are.

Move size: 3 Bedroom Home Service cost: $900

WARNING WARNING WARNING.
https://melbournebrisbaneremovalists.com.au/
Keep away from this company! It was nothing but a nightmare from start to finish! Last week booking was made for backload from Brisbane to Melbourne organised and confirmed the week prior. I was flying to Brisbane in the early evening to then leave and make the drive back to Melbourne with my daughter after the pick up of furniture was organised for the Wednesday. A text to my daughter confirming pick up around 9.30am on the morning for between 2-3pm, perfect, nope a phone call from the driver informing me that the driver had been in hospital in Sydney and was on his way to Brisbane no pick would be happening and possibly not until the Thursday night/Friday. Frustrated to say the least! We had to leave early hours Thursday morning for the trip home and who was going to be there for the truck arrival!! Also to make payment?? So many phone calls to head office in Melbourne to office girl until she asked me for a specific time I wanted furniture collected on the Friday morning guaranteed pick up, "9.30am" done! Nope! Told we would get a call an hr prior to pickup fri morning with some one organised to be there for same. Nope! Many phone calls, first to initial driver-no reply, then to office lady over a number of hours with a number of reasons, excuses then told pick up would be between 3-4 with an hr notice! Then came to the payment, I requested compensation for stuff up of being 2 days late and inconvenience etc etc, all agreed with office lady and the manager there and a new invoice sent and exception made for payment on delivery!
Finally furniture collected by a new, obliging, understanding, very nice delivery man "driver D" who I spoke with numerous times and spoke of new arrangements, no problem! Yep! Problem! We had arrived home waiting for delivery.
Phone call to my daughter Saturday from owner of
https:/melbournebrisbaneremovalists.com.au/
The rudest creature I have ever spoken to when I got the phone! He ranted and raved, was so aggressive and abusive, he accused me of not having "two dimes to rub together" "no intention of paying" and a number of other things! He finally let me speak and I explained about the compensation, the 2 days late in pick up etc etc, before he said "too bad you're furniture is not getting picked up it's coming to the warehouse and you will have to pay an extra $800 to get it out and arrange delivery at your own expense and hung up, of course he called "no caller ID"!
Phone calls between "driver D" and another driver finally managed to make payment over phone as I told the horrible owner I would do, I found out he had been yelling at the 2 drivers and treats them terribly and demanded that even if I did pay to take the furniture to warehouse regardless!
I even got an email from owner saying as much and accusing me of being a thief, I responded with a copy of the new invoice and other arranged info! Furniture delivered to house but the most horrible, stressful,experience and worst company/boss to deal with, found out no communication between driver/office even thought the office would put me on hold and act as though they were communicating with driver!
This company contracts out all work, has no trucks of their own, I will deal directly with "driver D" in future as he was so lovely and obliging and also on the end of business owners rants and abuse also! I sympathise with his staff!
DONT USE! DONT GO NEAR!
https://melbournebrisbaneremovalists.com.au/
My rant over!

Move size: 1 Bedroom Home Service cost: $1100

Would STRONGLY advise to not move with this company.

All was smooth sailing with MBR, the removalists who picked up our belongings were lovely, Suzanne from the contact centre was lovely, however, the experience that they provided when they dropped my belongings off and after was horrific.

In all communication MBR states that they will notify you the day before they deliver via text message and then you need to be available on the day - fair.

However at 7:30pm on a SUNDAY night I received a missed call from an unknown number. I called them back 10 minutes later and spoke to a very rude man saying that I needed to be answering my phone, that it was irrelevant that I hadn't been notified the day before and that they were ready to deliver right now and would be there in half an hour and will call me then. At 8pm on Sunday night..

Half an hour passes and no call. My husband and I go outside our apartment building to check if they're there and there's this massive truck parked illegally in the middle of the road (if they asked us they could have parked down the driveway into the carpark of the apartment building out of the way).
The larger man then barks at me "is this your stuff" - no introducing, no hi or anything or even confirming which company he is from. I then go upstairs to grab our dog and put him away and leave my husband to speak with the men.

When I come out with my dog, the smaller man speaks with me and confirms that this is the apartment where the belongings need to be dropped off in.

THEN the larger man storms up and corners me in the hallway by myself, while my Husband was still downstairs in the lobby, and the larger guy screams, berated me and swore at me. I have never been so terrified in my life.

For the rest of the move the smaller guy apologises repeatedly about the larger guys behaviour to my husband (I have left with the dog), and then apologies to me when I come back once they have finished, yet nothing from the larger man about his behaviour and attitude.

I've contacted MBR multiple times regarding this incident both via email, and tried to call yet have received zero response from them.

Move size: 1 Bedroom Home Service cost: $1750