Mastermind Movers

Mastermind Movers. These are the people that should never be trusted with anyone's belongings ever again.

Eddie made great promises. He was engaging when I was in a bind and needed to move quickly. He and his crew showed up a little late but went to work. We were a tough case. we had a lot packed and a lot needing to be packed. I was told they would wrap furniture and some art we had. They hurried for us because we were trying to leave ASAP to get to Ohio. I was told they had to put my things in storage to get a bigger truck to move it all. I felt Eddie had things in hand.

He didn't.

We got to Ohio on October 31. Our things were supposed to arrive just 2 days later, November 2. That didn't happen. I was told the truck rental prices had gone up. I was okay with a two week wait. That turned into over 3 months of waiting. I'd contact them but unless I was very persistent, they wouldn't respond. To his credit, when we did speak, Eddie seemed apologetic. But I noticed he didn't take responsibility as he would blame things on his employees or other situations that had nothing to do with us.

He charged us $5500 for the move to Ohio. This was to include wrapping furniture and appliances, dismantling furniture as needed, moving our belongs to Ohio, and unloading them here. The only thing that was wrapped was our TV. The disassembly of some of our furniture destroyed them as they were obviously knocked apart. One piece of art, a large board and paper portrait never got wrapped so it was destroyed. Boxes have obvious footprints where people had stepped on them. Boxes clearly marked fragile had heavy boxes on top. Huge boxes were crushed. Things inside boxes were broken from other loose items thrown on top that pierced them. Oh, you could see at the forward part on the load, where perhaps Eddie was helping or supervising, things were in better condition. But not so much as they obviously went along.

When we unloaded the truck because Eddie claimed it was hard to find a FAX to get paperwork to a local day help agency. He did that on the one day we had to unload when he should have set that up in advance. I mentioned to him in a call I’d also see about getting some neighbors to help but that was a last resort. I think he took it as he didn’t have to do a thing or pay anyone else really. I unloaded our things by myself because the next day called for snow and the driver had to get the truck back to Utah.

I tried calling and I sent pictures and descriptions to Eddie of the damage. I had worked with him for literal months to get our things here. I suggested ideas to get them here. Eddie was good at seeming like he cared. It seems he didn’t. Because when I saw how much damage and the disregard shown to our belongings, I demanded half my money back. No reply. Not a word. No apology. No remorse. No compromise on compensation for the length of time and damages. We had to buy items we already had to just get by because virtually all of our things sat in a warehouse in Utah for over three months and now we were going to need to replace things too.

Do NOT trust this company or this man. Next up I’ll be sending a report to several legal and business agencies in Utah, the BBB, and report FB that this business is acting in a fraudulent manner. “Buyer beware” is victim blaming. No one deserves to be treated this poorly by a business they have paid good money and put trust into. Shame on you Eddie Lewis. Shame on you. Don’t try to deny this. It will be lies and more of you trying to shift blame because you can’t accept you are at fault.

Move size: 4 Bedroom Home Service cost: $5500

We were told that they would place cardboard or blankets on the white carpets when moving things into the house. When reminded of this, the “professional” mover became quite aggressive in his tone in telling my wife that it would cause a trip hazard, and so he would not do what had been promised, and if we insisted that they do so he would drop all of our belongings on the driveway and leave.
When trying to reassemble the bed, he first placed the rails upside down, then inside out, then finally the right direction, but did not tighten them enough, and so the bed was extremely wobbly. He also failed to put the legs on the cross pieces, and finally realized that he could not reach them, and so had to go back and do it again. Much more frustrating, however, was the fact that he had backed the screws out enough for the cross pieces to be removed, but then left the screws hanging out, and so the vast majority of them were lost (about 13 were lost). As I am sure you are aware, furniture screws are often proprietary, and so trips to Home Depot, Lowes and even a specialty store (Tacoma Screw Products) did not give us the same screws to match those that had been lost, which left us sleeping on the floor! Many other things were not put back together, including the barrister bookcase, the stereo and the executive desk.
The packing of the truck was done so poorly that three boxes of books fell and broke open, and were subsequently dumped out onto the floor of our garage. They promised to wrap the large big screen tv when they got it in the truck, but did NOT do so! They also did not wrap the large reflector telescope (approximately $1000), and so screws were jarred loose and may have been lost! The legs of the coffin freezer were damaged by these “professional” movers, and were severely bent. The plug on the upright freezer was severely damaged, with the prongs being smashed completely flat. The function of the pedals on the piano seems to have been damaged – their ability to move the piano professionally was deeply questionable. Extremely unprofessional!
His crew carelessly broke a precious antique lamp, and did not take accountability for it.
What occurred at the drop-off was absolutely intolerable in so very many respects. We were promised that our belongings would be placed where we asked. In a majority of cases, our belonging were not placed as asked, even after multiple requests. It became almost comical (if not so frustrating and in such clear violation of our agreement) to see how the movers would place things almost anywhere but where we asked (Jerome was the one exception – he did place things as asked, Greg was the worst offender – he seemed almost defiant/belligerent in placing things other than where we asked time and time again). Belongings clearly marked as “Fragile” were sometimes dropped upside down in a haphazard manner.
When asked to place boxes back on the shelves, as per our agreement, the “professional” mover screamed at my wife in an extremely loud, angry and violent tone of voice that he was supposed to be home already and that he needed to feed his dogs, etc. This extremely disrespectful behavior was because she was asking him to perform according to agreement and was an egregious act which was completely indefensible. Paying “professional” movers to perform a service, only to have them speak so disrespectfully to us (the “professional” mover also made a loud disparaging remark about our new home with my wife present) does NOT reflect well on this company.
I have pictures of the dozens of boxes that were NOT placed on the shelves, as had been promised. My wife looked into the back of the truck, and saw our belongings scattered across the floor of the bobtail in a haphazard and completely unprofessional manner. We wonder how many of our belongings got lost in the packing blankets and other rubble in the back of the trucks.

Move size: 3 Bedroom Home Service cost: $2200