Master Movers

I hired Master movers to move my furniture from Columbus IN to Indianapolis IN. The workers were very effiecient and worked effectively. They were very respectful and professional. There attire was very casual with a company shirt. Not a big problem for me, as long as they do their job and Their job they did very well. No damage to any of my items. They were very timely in their work. They moved my 3 br house with very large/ heavy furniture to my new house in 6 hrs including drive time. I had disassembled everything prior to their arrival. I removed the doors that needed to be removed prior to them working, So all they had to do was wrap my furniture to protect it and carry it out. Louis and his crew were outstanding. They explained everything to me and if they had any questions or concerns they addressed them with me prior to moving anything. I am very satisfied with Master movers and the job they did! Thanks for making a stressful time, relaxing!   If I can give you a suggestion as a customer that is going to hire a moving company, be very thorough on your description of furniture. Explain if they have to disassemble the furniture or if they are going to be asked to package items up into boxes. Its your time and your money. So the more you can do to prep for the move the easier it will be and cheaper on you. Your paying by the hr. So the more they are required to do to prep for the move, the more time and money its going to cost. Master movers does a great job and your not going to beat the hourly price. I appreciate all the communication and answers to the questions I had. Linda was very informative on everything. Thank you for being a great company!  .

Service cost: $576

These were the worst movers!  When I set up the appt, the gentleman on the phone was great and they really seemed like they had *their* stuff together.  The 3 movers we got were awful!  They fought with each other and took 3X longer than they should have.  At one point, my husband and I were moving our stuff in while they were sitting around have one of their "many" breaks and was watching us!  It was crazy.  Then they charged us more than double for the move that they quoted us.  I made several complaints and no one was willing to do the "right thing" and refund us for all the trouble.  Will never use again!

Service cost: $1100

I hired this moving company because they offered free furniture protection. My appointment was scheduled for 4pm. The movers showed up at 10:30pm on a 19 degree night in February.  They had me sign a stack of papers before they would start moving my stuff. They had been moving furniture since 8am that day and were tired and rushing to move my stuff. I did not see them use any kind of furniture protection, yet they charged me for rolls of tape. The move ended at 1am with my furniture moved into a storage unit to stage my house for sale. I went to the storage unit the next day to check my furniture, and there were scratches and huge gouges in several of my nice big furniture pieces. I immediately called to report the damage and sent pictures. I got the runaround for months and eventually they sent me furniture colored pens in the mail and told me that was all they were willing to do.

Service cost: $300

I scheduled my move for 9/23/2016. The day before I got a confirmation email that they would be at my home between 9-11. 11:30 came and no one had called or shown up. I call dispatch and was put on hold while Tracey tried getting ahold of the movers. She got back on the phone and said she could not get ahold of them and would call me back. At 11:55 I called her back and was told they ran over and she would have to send a different set of movers and they would be there in an hour. 1:15 still no movers and no call. Called back again asked to speak to a manager and I got Ben on the phone. He was not helpful at all. He didn't care that I had spent by this time 4 hours waiting. I asked for some kind of compensation and his response was "so you want to cancel?" No I don't want to cancel I need to get moved. It is now 2:20 and just received a call they are 10 minutes away. This is by far the worst company I have ever dealt with and I would suggest never use them. Their prices are cheap for a reason . You definitely get what you are paying for.

Service cost: $279

Master Movers did a terrible job with our move. My wife and I have left messages for a return call and guess what no one wants to return the call. My family had to help pack and unpack the truck for the movers were very slow. The drivers damaged many items and instead of saying sorry about the damage. They kept saying file a claims form. Well the problem with filing a claim form is that the copy they provided me of what they said was damage you are not able to read since it a carbon copy of the original. They quoted one price and then the morning of the move they informed me that it will be more money. Just getting my information in order and I will be contacting legal for options for next steps. No one from the company wants to return a phone call. Please if your looking at moving don't use this company..

Move size: 2 Bedroom Home Service cost: $900