Master Movers

I hired this moving company because they offered free furniture protection. My appointment was scheduled for 4pm. The movers showed up at 10:30pm on a 19 degree night in February.  They had me sign a stack of papers before they would start moving my stuff. They had been moving furniture since 8am that day and were tired and rushing to move my stuff. I did not see them use any kind of furniture protection, yet they charged me for rolls of tape. The move ended at 1am with my furniture moved into a storage unit to stage my house for sale. I went to the storage unit the next day to check my furniture, and there were scratches and huge gouges in several of my nice big furniture pieces. I immediately called to report the damage and sent pictures. I got the runaround for months and eventually they sent me furniture colored pens in the mail and told me that was all they were willing to do.

Service cost: $300

I scheduled my move for 9/23/2016. The day before I got a confirmation email that they would be at my home between 9-11. 11:30 came and no one had called or shown up. I call dispatch and was put on hold while Tracey tried getting ahold of the movers. She got back on the phone and said she could not get ahold of them and would call me back. At 11:55 I called her back and was told they ran over and she would have to send a different set of movers and they would be there in an hour. 1:15 still no movers and no call. Called back again asked to speak to a manager and I got Ben on the phone. He was not helpful at all. He didn't care that I had spent by this time 4 hours waiting. I asked for some kind of compensation and his response was "so you want to cancel?" No I don't want to cancel I need to get moved. It is now 2:20 and just received a call they are 10 minutes away. This is by far the worst company I have ever dealt with and I would suggest never use them. Their prices are cheap for a reason . You definitely get what you are paying for.

Service cost: $279

Master Movers did a terrible job with our move. My wife and I have left messages for a return call and guess what no one wants to return the call. My family had to help pack and unpack the truck for the movers were very slow. The drivers damaged many items and instead of saying sorry about the damage. They kept saying file a claims form. Well the problem with filing a claim form is that the copy they provided me of what they said was damage you are not able to read since it a carbon copy of the original. They quoted one price and then the morning of the move they informed me that it will be more money. Just getting my information in order and I will be contacting legal for options for next steps. No one from the company wants to return a phone call. Please if your looking at moving don't use this company..

Move size: 2 Bedroom Home Service cost: $900

As I have read many reviews on this company and I also experience a very bad out-of-state move with this company. Do not use. Since I am a business owner personally myself may I say something to Master Movers. You should never post a response to a customer to continue to defend yourself. It is poor business ethics and try working with a customer in a speedy phone call instead of defending yourself on customers reviews. You do not even speak well nor do you write proper English. This all saddens me because my furniture was damaged and jewelry coming out of drawers that was wrapped and not taken out. They would not listen to the customer. I was picking up jewelry as my roommate and my neighbor also. Does your train people not have enough sense to stop at that point? The Armoire fell off their rollers and was way to heavy to load on the truck even. Commonsense obvious. I said stop. You need ramps too. You Damaged my furniture. It was absolutely pointless and left me devastated for a long move of worry. They were 30 miles ahead of me but yet they were not here at my new place for an hour later. My roommate was in an accident on top of it. I personally had no contact number and they had no on-call person to locate them. It was late evening and 2 guys speaking no English as I walked by and by myself. Yes, argue with me that I sign papers only under distress to get them out of my home with safety. They wanted to send someone to help clean my garage up and send a claim form. You’re not allowed at my home. Yes I will pursue you. I am more determined after seeing responses from Master Movers. They will also will use the word fraud against you when it comes to getting their pay instead hearing a customer. I am thankful as a business owner to make sure my customers is heard and at least get a follow up courtesy call. Master Movers please make a response to this review. Be careful what you say to customers on here. I will use your responses against you also. You don’t need to argue how many years you’ve done business as I can also can argue my many years. Sorry you treat your customers this way with petty responses. Yes this is a very serious customer and losing my mother and grandmothers heirloom jewelry that no one can replace. I cannot replace that ever. I am sick and I am sick my children will not have that. So respond with argumentative remarks. It would serve others to get a home evaluation before moving and I did not even get the courtesy of that. The truth!

Move size: 3 Bedroom Home Service cost: $2600

My wife and I set out to start the year renewing energies, in the plans was to start a new home in a more pleasant area in which we could start a family. We did not think that this change was going to happen so soon and, honestly, it would not have been possible without the valuable help of MasterMovers, since we had a great opportunity to rent and in less than 5 days we were able to concretely make our move, the team behind of MasterMovers was amazing from the moment of the first contact, offering one of the best rates on the market and unparalleled customer service.

Move size: 2 Bedroom Home Service cost: $900

MasterMovers complies with everything that a large company of transfers and removals must comply with. They present an effective customer service, which is willing to respond to all your needs and at all times. They have a professional and dedicated team, which gives an unequaled tranquility, since you are sure that all your belongings will arrive safely and in good condition to their destination. Their prices are quite competitive, I would say one of the best in the market. Their units are in excellent condition allowing a quick and comfortable trip. My experience with MasterMovers was great, I would not hesitate to use them again.

Move size: Partial Move Service cost: $850

People, Don't do it, don't do it, don't do it. I am still trying to recover from the nightmare of my move on September 6. Every time I open a box that they packed I want to cry. They don't pack, they dump. I had my vinyl record collection (50 years) in a particular order packed in milk crates. They literally dumped the records into 2 huge tall boxes (wardrobe boxes) that weigh so much I can't move them and can't reach into the boxes. The records are scattered helter skelter. Every box they packed is like that. Furniture damaged, SS refrigerator door handles scratched. If a box or tote I packed was marked KITCHEN it ended up in the bedrooms and vice versa but most of my boxes and totes were thrown into the garage to the point we had to take everything out and rearrange it. They use their tape to tape everything to the point of ridiculous so you have to pay for more packing materials. There are items missing AND things that were supposed to be on the trucks were left behind. I discovered that 2 days after the move when I went back to clean the house. When I arrived every light including outside lights were left on and every door was unlocked. They tell you they are "the professionals, they know what they're doing". Not true. Last bit of advice: Don't hire a mover who doesn't come to your house first and see all that you have. I ended up paying more than 3 times the over the phone quote only to have my belongings mistreated, broken or scratched. If they know you have to move that day they will take you to the cleaners because they know they got you. These people have no business ethics whatsoever. They bait you with a low ball quote, you agree, put down your deposit and the nightmare begins.

Move size: 3 Bedroom Home Service cost: $6750

I was raised to give praise when it is earned. My husband and I want to thank Master Movers and the individuals involved in our move. The young lady in the office Marilyn who has been so sweet and soft spoken and took the time provide me with different choices for our move. The wonderful young gentlemen who came to our house and performed the move Isaac, Curtis, Alex, and Ronald. I can tell you this much, These men did not dilly dally or loaf around. Once they arrived Curtis performed a walk-through with us, I took him to the parlor and pointed out antique pieces that I wanted to have additional pads put on . davenport, pie safe with tin, my tables with ball and claw feet, I also instructed them to use additional blankets on my pineapple bed and chiffarobe and icebox and wringer washer. The young men went to work straight away padding every single piece of furniture to be sure it was protected until it arrived at our new home. Then headed to the stoop and lifted with ease the metal chairs and glider settee. Lastly the garage which my husband and I never got a chance to declutter. One of the young men even found a couple of valises that I had been searching for 2 years for ( they contained old family photos) and pointed them out to me. It took 4 gentlemen and 2 trucks and several hours to move 30 years worth of furniture and miscellaneous items and boxes. We have no damages to report. We knew the job was big. It was going to take time to do it like we wanted and they wanted especially since we had forgotten to give a full list. Mac and I know the gentleman and company are worth every penny spent. Thank you again. ( By the Marilyn our old paperwork shows you helped my son Peter and Della with their move in 2011) We will be sure to call you when our granddaughter makes her move.

Move size: 4 Bedroom Home Service cost: $2200

Both workers were slow and the guy who was the team leader (David) had hurt his back days before and could only move small items. Would not take plastic bags, and I had to call the supervisor.David said it was Company Policy. Company Policy was not addressed in my quote nor was the addl charges about wrapping your furniture. All my small night stands and end tables were turned upside down and all the contains fell into the other drawers. When the movers reached the destination they were so slow my Brother and Brother in Law helped to unload the truck.
OMG never again.

Move size: 2 Bedroom Home Service cost: $800