Master Movers

Mastermovers lied about being a national company with drivers as employees. Lied about delivery process. They subcontracted two idiots to deliver. Delivery was in two budget rental trucks, Guys were unprofessional--would not give me their company names or their personal last names. They FORCED me to sign receipt of all items before they would unload. I said that was not legal but they threaten to leave without unloading our items. Several items were damaged, destroyed, soiled, missing. Our contract stated that items would remain in Master Movers company and they would deliver, unpack and reassemble items. Ben Moshe, the sale representative, stated many things that were untrue.
Company refused to settle damages based on 60 cents per lb of damaged items--which is what they quoted.
Claims Dept will not answer phone or talk to you.
BAD COMPANY--DO NOT USE.

Service cost: $7800

We used Master Movers in April and it was a terrible mistake. First, they neglected to disclose the added fees associated with the move until they arrived at our home preparing to move us. So, we unfortunately had no choice but to continue. Then, we experienced a significant amount of damage to furniture, I.e. scratches on stainless steel appliances, broken couch (we recently purchased), broken dining room table, and the list continues. We put in a claim for only the items that had major damage and was given a bs excuse as to why they could not pay the claim. Beware..do not make the same mistake we did by using this company.

Service cost: $700

Marilyn was excellent to book our move through. She was thorough, helpful and professional. We were scheduled to move Saturday between 9-11 and Keith and his guy called and they arrived at 9:30. They were very professional, courteous and helpful. They took care of everything like it was their own. They moved us down a flight of stairs across town and up to a third floor apartment all in less than 3 hours. I was amazed and impressed by their ability and genuine good nature in completing the job so efficiently. I'm getting a refund even??. Best money I've ever spent too bad it's my third child, wish I would have known how easy and cheap it could be. Thanks to master movers!

Service cost: $270

Beware of Ben, the slick Israeli sales guy with his family photos and caring words. Ignore his "brag book" talking about all the happy VIP customers. It turns out that most of the staff are undocumented workers as well as untrained. The fact is, it was one of the worst experiences of our lives let alone the worst move we have ever experienced and we have moved many times.
When speaking to their sales representative Ben, our major concern was the priceless art we wanted them to move, specifically a sculpture worth several thousand dollars. We were advised to ship it in the original shipping crate from the artist in the United Kingdom which we did. We were advised to take out an insurance policy on several of the expensive pieces which we did at great expense. Ben Slick even said they would pay for the deductible which we thought was really nice of him. Not knowing at the time they had no intention of paying it. He gave us his personal promise to take care of everything. Their ad suggested "We pamper your possessions"
Our experience started when noticing their staff all of which had trouble communicating in English banging our belongings into walls.
1. Our beautiful dining table was rolled down the stairs to the front door and beyond like a giant wheel by one guy. Granted it was wrapped in a disgustingly dirty quilted blanket however that did not protect it from all of the stress cracks and cracking of the finish. It also arrived with a deep gouge across the top from something that was in the cloth maybe a staple or grit, who knows.
2. Our King size mahogany side rails and head and foot board were destroyed and left unusable
3. The back of the master bedroom dresser was smashed and a knob missing.
4. The futon was left disassembled and had missing parts.
5. A dining chair leg was broken off.
6. Our media center table was badly scuffed/rubbed from straps that were too tight.
7. My beautiful sculpture arrived at our destination standing on end even though arrows clearly marked "this way up" as well as fragile labels that were ignored. The sculpture which is irreplaceable was broken and cannot be repaired.
We were told our belongings would be packed and moved without being unloaded, they lied and they were repacked. The truck was totally rearranged and items missing on arrival. Clearly they needed to use the truck in between when they loaded and then delivered our belongings.
We spent a lot of money extra to get the Allianz insurance through relocationinsurance dot com so we filled out a claim only to be told absolutely nothing was covered based on the paperwork they received from the moving company. Clearly Ben did not want to pay the deductible. What a scam.. Do not use any of these companies.
The movers also asked for 50% cash at pickup which was a first for me and of course with no advance warning. They called to say they would be several hours late for delivery only to call with no notice to be several hours early. They refused to accept a cashier's check from Western Union until I said fine you will have to come back. The two men mover's team was exhausted and again banged everything around. They left several items of furniture in pieces. They took pictures of all the damage and we never received a phone call or anything from the office and wonderful Ben.
Total damage was over $7,600 and we are now told by the insurance company it is not covered. The insurance cost close to $500. So, we are out over $8,000 and again not even a phone call. I left several messages with no call back.
This is the worst company I have ever had the misfortune to working with. Most dishonest sales person I have encountered in any industry.

Service cost: $3000

  Please run as fast as you can from this lying owner and moving company after scheduling a move with them, they showed up 5 hours late, started loading, started loading our furniture and warned us that the cost would probably be more than quoted. Had no idea at the time that they meant more than twice as much. When we found out that the intention was to charge us an extra $3800 dollars, we asked that they remove our furniture from the truck and refund our money which had already been debited to our charge card. We were told the owner was in Israel at the time, and they couldn't make a decision without him! Interesting in this day and times of instant communications and cell phones! This guy needs to be de-fanged. We have gone to the BBB (national and local), state attorney general's office, American movers association, but this guy just thumbs his nose at any regulatory organization. He promised (in writing), to refund half our stolen money, but that was at the end of may, 2013. And we still haven't heard from him, his office manager, or the crooked sales person that gave us the quote. This company is bad news, and no one seems to be able to do anything about them! If you use them you will get burned. Period! I will keep writing these reviews as long as I can. I have incurable cancer, and could really have used the money that was stolen from us for my mounting medical bills. Please steer clear of this slickster and his company.. They suck you in with a low-ball quote over the phone, then the lies and cheating start - from the owner down to the actual movers they send to your home. Run..Run..Run!

Service cost: $2467

DO NOT DO THE MISTAKE OF BEING LURED INTO MOUTHWATERING LOW QUOTATIONS. This company is a big time cheat. Here is a breakdown of their tactics1. They will provide you a very tempting quotation. This is what they call a "BINDING CONTRACT" and literally it will only bind you to a tempting price and a [EDIT] company business. THIS BINDING ESTIMATE IS NOT THE FINAL SUM YOU WILL PAY. YOU WILL BE PAYING ABOUT 3 TIMES. 2. When you contact them, the company OWNER (who is the head crook) will come to your place and will perform a "thorough" inspection of what all needs to be moved.Sure when you are planning to move, everything needs to go, but no, in a future communication when you agree to have business with them thinking the head crook has already been shown everything that needs to be moved, he will send you a long long email, at the end of which would lie a very short list of items which they will move. 3. You agree to this email, and when the day of move comes, another crook will come to your place and will tell you that you signed the agreement and they will only move only a short list of items. All other items will have to be charged extra. 4. Before the move, the head crook might also throw some FREEBIES to lure you further and let you in thinking of them being such nice people. But on the day of move, they will even charge you for extra piece of tape.5. The head crook will tell you that your THINGS ARE INSURED. BELIEVE YOU ME, THERE IS ZERO INSURANCE. 6. The move WILL BE THE WORST THING YOU WILL EVER EXPERIENCE IN YOUR LIFE. And this is not an extrapolation. 7. These are most DISRESPECTFUL people in business. I definitely believe it has something to do with their roots. (You'll know when you will meet them, and understand if you end up doing business with them).So my genuine advice is save yourself from the greatest misery you will ever experience in your life by not hiring this company. Moving is frustrating as it is, and this company will take it to greatest extent.  Instead hire a bigger company. P.S. THEY SUCK. DO NOT DO THE MISTAKE OF YOUR LIFE BY HIRING THEM. I cannot stress further.

Service cost: $4600