Los Angeles Transfer and Storage

I lived in Burbank for about two years, and I've learned to love it, but I currently have a more solitary lifestyle as my roommate and I wanted to split up.
LA Transfer and Storage were critical to my move and were able to help me relocate in just a week. I was able to store my valuables with them while I made so last minute adjustments with banking and other personal accounts.
I highly recommend their services for anyone, especially if you're only moving from city to city.

Service cost: $975

I wanted to write a review about my experience with LA transfer. From the beginning to the end the service was great there were no questions unanswered and the crew that came to my home was very helpful. I can honestly recommend this moving company to anyone and I'm glad that I chose them for their service. My delivery was a smooth process we received our items in beautiful condition and thanked the delivery guys with a hard earned tip and a pizza. Thank you LA transfer and happy new year.

Service cost: $1850

Use Presto Moving & Storage instead.

We previously used Presto for our move from CA to FL without any damages to our items. Fast forward two years later for my Mom's move from CA to FL. We opted to go with Los Angeles Transfer and Storage because they were slightly cheaper. This was a costly mistake as all four dining chairs had paint scraped off, one caster leg on a desk chair broke off as did one of the wooden legs on an antique chair.

We filed a claim for damages. After several phone calls and emails, reimbursement for damages was only $177.00. This was based on which box was checked and signed for on the contract. It was true that she 'signed' for limited liability however she did not check the box for this option.  There is a difference between signed and checked.  The rep, David, put an X next to three places where my Mom needed to sign.  One was 'Form of Payment at Delivery'.  Another was 'To Be Signed Upon Pickup'.  The most crucial was 'Option A: Limited Liability'.  The box for that option was not checked.  Instead of giving my Mom an option of selecting Option A or Option B which was Replacement value, David put an X next to where she was to sign for Option A.  There was no discussion about the options.

At the time of this transaction, my Mom was a single 80 year old woman preparing to move from California cross country to Florida.  The process was overwhelming for her.  David preyed upon her vulnerabilities by not taking the time to explain the options to her.  It is very sad that an individual would do this.  I doubt he would do this to his own mother.

In addition, they stole a full bottle of Valium from her medicine cabinet.

Go with Presto Moving & Storage!

Move size: 2 Bedroom Home Service cost: $6000

This was the worst move ever. They sent packers one with ankle monitor for a gun charge who asked if I would get him a pistol the other who could not write on the boxes. I provided a detail list of items from united moving was quoted 9900 for 2100 cu feet and when they had the truck half loaded said it was 2500 cu feet and 1500 dollars more. now we are over 11500 dollars I felt highjacked and bullied but paid s I had to be out of my house the next day. Fast forward stuff arrives late thrown in truck like a 5 year old packed stuff damaged I have pictures and guess what it was only 1800 cu feet. The driver says cash before I can even see but I have pictures. Never use this company they are not honest and my stuff is missing and scratched and smashed.

Move size: 3 Bedroom Home Service cost: $11500

Like many others, I don't know where to begin. Short story SAVE YOURSELF AND YOUR STUFF AND YOUR MONEY AND DON'T USE THIS COMPANY. I promise you, this is some of the best advice you will ever receive.

Summary of why not:

1. The quote they give you on the phone to lure you in and the price you get after they load your stuff is way different. Mine was almost four times as much as they said on the phone it would be, with no choice but to sign and agree as all my stuff was on their truck. They now had me hostage, by having everything I owned and they know it.

2. They arrived at my house 4 hours late, and were loading till almost midnight. Yelling, banging, laughing etc in the street on a work/school night.

3. When they did finally arrive, they had none of the promised protective padding or anything. They promised me when they got to the warehouse they would wrap my stuff. They didn't. There is virtually not one piece of furniture that I have which is not gouged, scratched, and otherwise nearly ruined visually. My leather couch has holes in it. Two TVs are broken. Printer is broken.

4. Boxes arrived mostly crushed. Not one was shaped like a box anymore or didn't have holes in them. Not to mention, they lost several boxes. I generally give my used moving boxes away for free so they get reused but only like maybe three out of around 150-200 boxes could be salvaged.

5. The communication was poor about when my stuff would arrive. It was about 2+ weeks to get my stuff a 6 hour drive from CO to SD. This was after promising 3-10 days I think and telling me its usually about 5.

6. With all my damaged and missing stuff, they offered me like $80. Hahaha! After some talking, the lady negotiated about $300 for me which took another month and a half to arrive.

These good reviews, I honestly think that of course, some got lucky and they had a good experience, but be aware they also offered me Visa gift cards to leave a good review.

I forgot to mention in my original review that LA Transfer & Storage basically is a middle man. They hire other local movers to pick up and potentially deliver your stuff. That leads to fun blame games at the end where they blame this company and that company blames the other company and so on. Basically, you're not even hiring LA Transfer & Storage, you're being saddled with whatever company they have worked out some rock bottom price with to move your stuff for them.

Move size: 3 Bedroom Home Service cost: $4000

First contact told me it would be a fast turn around because from CA to SA was a straight easy process on one fwy.

The pick up was rushed and items we didn't want thrown on truck. Then charged 3k over original quote. They where told what not to put in truck.

Overcharged.

Experience was delay after delay.

They could not fulfill contract.

16 days maximum. Went to a month

Sleep on air mattress for a month.

Once arrived just over half our belongings arrived. Had to pay in full just to get what was on the truck.

After that what was left in the warehouse was 2 mattresses couches dinner table dressers . Antiques and many personal items. The company called leftovers.

LEFTOVERS ..NO!!! OUR BELONGINGS, WE PAID TO GET DELIVERED.

3 MONTHS LATER NOT DELIVERED.

WE PAID 12K FOR 1300 MILES.

WE HAD TO PICK UP OURSELVES.

What was left. (After all they had our money.) They don't care. It seems that they take more clients before fulfilling obligations. I felt it would be months before the remaining precious items arrived.

COST 4K TRAVEL,TRUCK, HOTELS ,ECT....

I WANT MY MONEY BACK! At least reimbursement for our having to pick up ourselves and the damages made.

THE DAMAGE TO OUR Furniture. just one item shown. Many damages made.

Actual storage when picked up. In photo

Beware

Move size: 4+ Bedroom Home Service cost: $12000

By far the worst experience ever. My sales guy Aaron is surely in the running to be to next Joe Biden. The lies are uncandid and he definitely should be in politics. First lie started with us being quoted one price and having to pay double that putting us in the ballpark of almost $13k. Mind you I explained we moving out of a 3700sq ft 4 car garage house with 5 bedrooms and 5 baths. So on moving day three movers show up in a large truck equivalent to a large uhaul. They start a 12p work til 7p and have to come back a second day because obviously the truck was too small. The second day they put in another 7hrs. Now its time to have our stuff delivered. The driver tries to hustle us $400 to come a day early. We were given a 3 day window for delivery initially. Once the driver arrives he attempts to try to get more cash because we have stairs in our home again. Also showed up with 3 tweekers/ ccrackheads. These guys ruined my $1500 dining table

by shredded the screw after putting it on incorrectly.

None of my end tables or coffee tables were put back

together. I haven't gotten a response or an apology

from my sales guy Aaron at 3233326263 or Noelle who

arranged the delivery.

Move size: 4+ Bedroom Home Service cost: $12700

I don’t believe there are enough adjectives in the English language to describe the level of unpleasant my experience with this organization has been. There is not any aspect of this company’s service that I would recommend to anyone – for any circumstance!

The movers arrived to my home around 6:30 in the morning for a job that was scheduled at 8am and were eager to begin packing. We compromised on a 7am start time, so I had enough time to wake my wife and kids and get them dressed. The movers rushed through the packing portion of the move, using 1/3 of the packing materials that the company charged us for. Instead of packing our items in boxes, they elected to tape the drawers to our dressers with the items still inside. Our televisions were taken off the wall, but they refused to take the mounts off the wall. Lastly, they were unable to pack all of our items on the truck (I’m sure this would not have been the case if they actually disassembled our items correctly in the first place).

Once the rush job from hell was complete, we were kindly informed that our move was actually $4,000 more expensive than the “great rate” we received during our quote. We were moving to the other side of the country and had to be out of our home, so there was no point in disputing the charges. We paid the increased deposit and haven’t seen our stuff since.

In the 45 days that have ensued, their customer service department has been mostly unresponsive. The few underwhelming exchanges we’ve had with their customer service department have been a series of excuses, and constant examples of incompetence. We’ve been told on several occasions that our household goods were “en route to our location” and the drivers would reach out to us. It’s been 45 days since our house was packed and there is no confirmation as to whether or not this company will actually deliver our belongings.

There isn’t a low enough of a rating for me to give this organization – 0/5 stars is still too kind. I’ve given them a 1 star rating, because it is the lowest this site will allow me to rate them. To say this is the worst experience has been the worst moving experience of my life is a major understatement. I highly recommend folks steer clear of this place at all possible cost. This is a horrible organization with an incompetent staff, and your hard earned money is better spent with another business.

Move size: 4+ Bedroom Home Service cost: $12500