Lone Star Movers

I move to and from Texas frequently. In the last 6 years ive came and left 4 times. I would have used Lone Star all 4 times but I got duped by a very disappointing company with almost the same name out of San Antonio (I get the idea that this San Antonio competitor is the source of the bad reviews that I am seeing for this particular Lone Star which ive used multiple times with no problem).

They showed up a little early for my taste but I guess not sleeping in is professional.

My move was a long one with lots of stairs and cumbersome items. The cost of which was laid out over the phone about a week before my move.

I forgot to mention a grandfather clock when booking the move (your price is based on inventory and, if applicable, the care for fragile items). This required special handling which obviously is not free ( I was just glad they had a guy there that knew how to remove the pendulum), but since the cost was not something I had anticipated, the foreman was nice enough to cut the total of the special services in half.

I was concerned that they were rushing the wrapping of my furniture but when I saw the end result, it became clear that their speed was matched by their efficiency.

They delivery window was larger than I was comfortable with (3-7 days), but they were there in 3 and it was explained to me that they shoot for 3 and just keep the window that wide as to leave some leeway for rare occurrences or the occasional cascade of bad traffic luck that cross country trips are sometimes plagued with.

The delivery was smooth. I was half asleep to be honest but they knocked, put my bed together, put my boxes in the garage and placed the furniture in a pretty good layout considering my lack of input lol.

I'll use these guys again instead of chancing it with another company. If it ain't broke don't fix it.

Move size: 2 Bedroom Home Service cost: $3235

I did a big mistake by going through this company. Don't trust the fake reviews on the web. The driver who came for pickup threatened me that he has my stuff and he can drop them off on the road. the cu.ft area mentioned on your quote is what the driver says, he showed me small area of 2 to 3 ft in length and claimed it was 400 Cu.ft. When I asked him how would I know if he is saying truth, his reply is you have to go with what I say. After loading the stuff there was still some space left and he refused to take all the items on the quote. Most funny thing is, he says a 10 inch king mattress takes 171 Cu.ft. I had big trouble with this company. I am sharing my experience to avoid this type of experience to others. If you want your move to be peaceful, please opt for some other agency.
The agent whom I made the contract never picks-up the call after the payment. Customer service is very sweet before signing the contract, once you pay advance they treat you very badly.

I wish I can give negative star for rating, but these guys doesn't deserve 1 star too.

Move size: 1 Bedroom Home Service cost: $1880

Our last moving experience was not so pleasant with an other company and this time these guys gave us confidence in moving again with a company. We were super weary of falling into a trap again and making a mistake of choosing the wrong company. And we didn’t want to do it ourselves. One of my neighbors actually recommend us to use them. The price they quoted was was on point. With the FaceTime Video estimate everything worked out. They were on time, fast, and nice. Hopefully we won’t be moving anytime soon, but if we do we will be entrusting these guys with our move.

Move size: 3 Bedroom Home Service cost: $4200

Buyer beware! This company is as UNDEPENDABLE as they come. If you want a company that does NOT price gouge, calls you when the truck is on the way, delivers your boxes in a timely manner, and has friendly representatives to help you resolve any problems, this company is definitely NOT THE COMPANY TO USE. Our experience included an additional $2500 over the initial estimated cost, 14 days for my dads stuff to be delivered to a location 4 hours away (after being told it would be delivered in 2 days on a date they allowed me to pick), a truck too big to be able to deliver to the address we gave (even though they were notified of the limitations when we booked them) which resulted in an offer to 'fix' the problem for another $800, and unknowledgeable, uncaring, and unhelpful customer service representatives. In all of my years dealing with companies for ANY type of service, this is by far the WORST COMPANY I have ever had the misfortune to deal with. How any of the employees can sleep at night knowing how they treat their customers is a testament to how some companies operate solely for the all mighty dollar. If this company went out of business tomorrow, this world would be a much better place. My advice to anybody looking to use this company is to RUN AWAY AS FAR AND AS FAST AS POSSIBLE!

Move size: 1 Bedroom Home Service cost: $4300

Lone Star Movers finished my move today. I’ve moved quite a bit, so it was one of, if not, the best move experience I've ever had. On the pickup the team came 5 minutes early. They worked around 4 hours packing everything up. They worked nonstop, packed the boxes and labelled everything. I really felt that things were well looked after. The pricing and bill was fully explained upfront. I also used storage for a couple weeks. Everything is was delivered in the same condition everything was packed. A truly great moving experience.

Move size: 1 Bedroom Home Service cost: $1850

I hired lone star movers to help my family move from DC to NYC. I was a bit stressed because I wasn't able to be present during the process. A friend recommended them to me. They had helped him move so I figured it's best to work with a company that was referred rather than reading reviews etc.

On the day of the move the crew arrived 20 minutes early to conduct a walk through. They began to wrap all the items and within a few hours were on the road. My mom and dad were really happy with all the work and felt that the crew deserved a good tip. Unfortunately the crew got stuck in traffic for a few hours. They didn't charge us anything extra for the time.

I'm glad my friend referred this team to my family. Moving is hard. Moving the elderly is even harder.

Move size: 3 Bedroom Home Service cost: $5500