Links Moving

We are missing two laptops, all is said.
It was our 4th international move and the first time we had some goods broken (minor things like plate, glass, lamp but still..) and more importantly the first time we have things missing.
The laptops were packed in a box on which was written "2 laptops". The tape with the Links Logo was not tampered with and the box were not opened based on their state. My biggest concern is that Links is not taking this allegation seriously.
I have reserved regarding the integrity of their team.
Also overall the packing was not good and some of our furniture were scratched.

Service cost: $7000

The packing team arrived late on the first day, then took long breaks. They had to rush to finish on the 2nd day and couldn't fit everything into the container and had to reload at the warehouse. A door was damaged in the apartment during the packing. Quality of the packing was poor with many items damaged and things like tape applied directly to wooden furniture, causing damage when removed. Insurance policy did their best to reduce my claim and when finally agreed they have failed to make the payment after several months of chasing.

Do not use.

Move size: 3 Bedroom Home Service cost: £6500

After fifteen years in Singapore we wanted a reasonable moving company in Singapore to locate us back to UK. WE settled with Links as they were competitive on price and acted professionally.We had no furniture to relocate just 60 medium to large boxes of personnel items. All went well and pick up was smooth and straight forward. Packed racing bikes were not treated well as three expensive bikes were spotted falling off moving trolly being transferred to the company truck. At the time unable to inspect for damage issues.
Boxes arrived back in UK as agreed and again all this went very smooth. Unfortunately upon delivery we had the right number of boxes delivered but it was only when the delivery truck left we noticed all was not well. We had boxes missing but we had the correct number. It seems one of our boxes was badly broken at one of Links depots and repacked into two boxes. Another box had vaporised. All this meant was we had the right number of boxes. So what went missing. We lost a very expensive large bronze statue, car fitments, fishing gear, rugs. in the repacked box all be got were many broken white kitchen croc, bags. The outside of the box was covered in footprints..don't know why.
The road racing bikes were all there but when assembled all the wheels required re setting as they were all damaged but fixable.

Response from Links was please fill in claims form. They know claiming would be a waste of time as we insured only for total loss. it would have been impossible to value every single item. Cost on servicing bikes was not worth claiming even though individually insured.

This company is much similar to others. Things get lost and broken and basically they very quickly forget about you.

Service cost: $3000

This is the most f*ck-up company I have dealt with. Firstly, the shipment was late for one month. And I have to become the coordinate between links moving and its partner in Canada. Secondly, four items were missing during the shipment including my TV and sound bar. This is so unacceptable. I heard another 5 customers experienced the lose during this trip. If you are the one, please contact me through wangzheng0077871@gmail.com. I am considering suing this company right now.

Move size: 3 Bedroom Home Service cost: $3000

Had the most unfortunate experience of having to deal with the company's non-existent customer service. Our boxes arrive in Canada from Singapore 5 months after being picked up from our house in Singapore. Received a call from their moving partner that they will be unable to deliver our boxes since Links Moving still have unsettled accounts with them. Have to call and email Links to explain to them the situation and have them settle their accounts. We never got any concrete answer, only fake assurances that their management is aware of the situation and resolve the matter. Our boxes were delivered to us by their partner as a gesture of goodwill to us even though Links still haven't resolved their issues to them.

Move size: Partial Move Service cost: $2000

1. it took 3+ months finally receive my shipment
2. 1/2 of the stuffs of my shipment are totally damaged, can't be used anymore
3.called their CS hotline and not one ever picked up
4. sent them the form to claim for insurance and have never heard back from them since

If you want to add more work to your post-relocation to where you are moving, then use them. I am filing a case with HK consumer consult about this company. I will file a policy file on this company 'cause some actions they made could be consider crime of fraud.

Move size: 3 Bedroom Home Service cost: $3000

We used their services to ship the goods from Hong Kong to US East. The packing did on Dec 31, 2018, and we paid all the charges at the same date. Till now (May 09, 2019), we still haven't received our goods. The US logistics agent said Links Moving has not paid the delivery of our goods and they cannot release the goods without the full payment. Their General Manager Mr. Jerome Sozzi promised will settle the payment with US logistics agent last week, but didn't implement. Now he even disappeared. Should I call the Hong Kong police?

Move size: 2 Bedroom Home Service cost: $2000

BEWARE using Links Moving. I paid for insurance for my move from China to Canada and they have been giving me the runaround for 4 months now. It would appear they never took out the policy (their agent emailed me to say he had stopped working with them). It is impossible to reach them by phone. They don't reply to emails. I know one other customer personally who had to pay for their warehouse debts to retrieve his furniture (and still has not been reimbursed). I think they are having cash flow problems which is leading to their appalling customer service and (in some cases) lack of any services. If your things are precious to you, do not risk using them!

Move size: Partial Move Service cost: $5000

Echoing all of the other reviews here, DO NOT, I repeat, DO NOT use Links Asia. They are a bunch of fraudsters. I wouldn’t be surprised if they are out of business as I write this. My biggest regret is that I did not do more thorough due diligence on these charlatans and research reviews like the ones below which are sadly all too familiar based on our most recent experience.

I should mention that I never write reviews, but the behavior of this vendor is so egregious, I am compelled to write to protect others from these swindlers.

Last June, we solicited three quotes for our move from Hong Kong to Connecticut, USA. Links (Asia) Moving provided a competitive quote (US$6,000) as well as a promise to get our shipment to the USA in time for the school year. The other providers were not able to do so. Links made us aware that they could not make a full promise given a potential delay that US customs might throw up, but that was going to be a risk no matter what provider we chose.

Packing in Hong Kong in July went fine. Our shipment was on its way and heading to the USA. After continued pushing via e-mail, we received periodic updates about expected arrival dates. Shipment made it to Newark in August and quickly cleared customs. And then the problems started.

All of our items were a 2-hour truck ride away, but Asia Links refused to pay their USA partner, the freight forwarder that they were using. The initial excuses seemed valid, but days turned into weeks and the excuses became more absurd. The phone was never picked up in their office. Seriously, never! Unclear how you can conduct an ongoing business that way!

Weeks turned into months and the communication just completely stopped and after the feeble excuses subsided, their staff simply stopped replying to our emails.

E-mails to their CEO, Patrick O’Donnell, initially seemed promising, but soon followed the familiar refrain of being completely ignored.

Our shipment was in limbo, we were sleeping on air mattresses, and there was no end in sight. Our shipment was effectively held as ransom, we could settle with the freight forwarder (since Links clearly was not going to) or continue to wait. We decided to pay the freight forwarder (who was helpful throughout this arduous process, but they wanted to get paid!). Shipment was scheduled within hours of settling up (for US$2,100) and the staff from the freight forwarder was courteous and efficient.

I have never experienced something like this. In case it was not clear from the above, I would never in a million years recommend this firm or to even work with anyone who was affiliated with this deception.

Move size: 3 Bedroom Home Service cost: $6000

Recently(Apr2021) moved from Hong Kong to Sydney. Reached out to Links moving for quotations and it took them a week to pick up my request. I had to send them reminders. They did mention they are pretty busy and I am in the queue. Once they picked up my case it was a smooth ride. estimates were accurate and cost was reasonable, timely arrival and pick up, quick response upon my queries, regular updates.

Luggage arrived in Sydney on time. Packing was very professional and nothing got damaged.

Pretty happy and highly recommend this. Thanks to Links moving for making it a smooth transition.

Move size: 2 Bedroom Home Service cost: $1750