Liberty Relocation, Inc

I was searching for a good, affordable and reliable moving company for my move. My cousin josh told me about liberty relocation this was a company he use to work for. I called liberty relocation and talked with a sales rep by the name of Joel. After speaking with Joel, he made me feel like my items was in good hands, so I hired liberty relocation. When the movers got there I just know that the price was going to go up a lot but it didn't (thanks to Joel) and the price stayed within my budget and the movers completed the move perfectly within the time frame Joel told me. I tried my best to find some mistakes in this move, but I was undone when liberty relocation did my move. Excellent work! Thank you, Liberty Relocation.

Service cost: $3260

First thing, their sales people are completely disconnected with the actual functional team. We delt with sales person who assured us that all the furniture was taken into account. Infact he added two big furniture items to compensate for any extra item if we had. but when the packing team arrived, they started counting each stuff by list and telling it is more than listed, and continuous argument in the end to realize we were accurate and only a couple of feet more for which we were ready to pay and paid too. secondly, they came to pick in a small truck and when delivered they brought in a full size truck and charged us USD 350 for getting the items in a small truck. well paying for small truck was ok, but we wanted customerservice to explain why were be being chaged, when we contacted the customer service it was most disrespective I have ever experienced. when we called the customer service to discuss this the guy said" just 1 minute either you take your items or we will leave it in storage and go"  no discussions a sort of threatning.  althoguh the stuff reached safely for which I will creidt the driver he, was very polite and responsible. But other then that doing business with the company is straight NO.

Service cost: $2200

My mother moved from San Diego, California to Missouri last year in July. When her furniture and household items were delivered, there was visible damage to many of her antique furniture, broken legs on tables, deep gouges on the tables, mirror broken off a vanity, with severe damage to the drawers on the vanity, her sewing machine was broken along with the sewing maching table, missing granite coffee table top (but the base was delivered), a frame that held a certificate of appreciation in it was stolen, the certificate was taken out of the frame and left in the box (at least they left that, I guess because it had her name on it), custom seat cushions to her rattan chairs were missing, one lamp was broken, another one was stolen. This has been a horrible moving experience for my mother who is over 80 years old. We have moved many times to/from Japan and never had any problems with theft or irresponsible breakage of furniture. I would advise anyone considering a move to NEVER use this company. On top of all of these problems, they don't return phone calls and half the time do not answer their phones, but have a machine telling you to leave a message and someone will return your call, but I guess that's a good way to screen the calls, so they don't have to deal with the justifiably irate customers. I will be reporting them to the BBB and hopefully they will be investigated by the DOT for their dishonest, corrupt business practices.

Service cost: $7696585

Let me preface this review with the fact that we hired movers for the FIRST TIME on this move. And knew nothing better than to look online and get some quotes. Several months before our move across the country, we put out a few requests for free quotes and immediately Liberty Relocation was one of the companies to call. I spoke with Patrick. He was very friendly and a great salesman. So much that I found myself feeling fully convinced that their company would take great care of our move. I also felt good about being "local" out of Washington. The price was one of the better prices I had found, so I thought this company was IT. We ended up paying nearly double in the end.. (Now, after the fact, other movers have told us that there is NO way a 4-bedroom home would be quoted that low, and without having seen exactly how much you have. Most moving companies come to your home to get a realistic quote).Fast-forward several months later. I had major anxiety about moving our family of SIX across the country and just wanted to DOUBLE CHECK that everything was to-plan. I would email Liberty and they would eventually email back with a "yes". Or not respond at all. I got online and looked at reviews and got SCARED OUT OF MIND. There were TERRIBLE reviews in the last few weeks, but I hadn't seen anything negative when I booked. I hurried and called Patrick to CANCEL my move and get my money back. I had already paid about $500. He convinced me that those reviews were false and other companies trying to bring their company down. I had some doubts, but believed him. Two days before our move, a woman from Liberty called to confirm that the movers would come "Sunday between 12-2". Sunday morning came and we rushed to take apart our beds, wash our sheets, drapes, and shower curtains. The entire house was entirely packed up. We had our kids farmed out to friends as we expected movers for the afternoon. Alas, 2pm came and went (the last hour they said they'd come). WITH NO WORD.We called Liberty, emailed them, etc. BUT TO NO AVAIL. Finally, I found Patrick (the salesman)'s phone number. I called him. He said, "Oh they'll get there. Don't worry about it.". Okay..easier said than done.I had sold my home and the new homeowners were moving in the next day. The carpet cleaner had to come, the cleaners, etc. Finally Patrick stopped receiving our calls because he had NO ANSWERS. There was NO CONTACT FROM ANYONE. Dead-end lines or voicemails. Not knowing IF we would even HAVE movers the next day, we checked into the hotel nearby (which I guess we wasted money on since we DID have a house but no beds set up). We spent the entire night not sleeping, but instead researching ideas on how the heck we could pack up and move our entire house the next day.. I booked a UHAUL to pick up in case Liberty still never showed. The next day came. We finally got a hold of someone at 9am. They said someone would be there between 10-12. Again, with four small children we waited. Trying to keep everyone happy. Movers didn't come till 3pm. With little to no communication. If they had said 10-12, how did it become 3pm? What realistic timelines are these?Now, the only positive thing about this ENTIRE MOVE was the "SUBS", or moving companies that Liberty hired to move our stuff. Sidenote: Liberty does FALSE ADVERTISING in saying they are NOT A BROKER. They ARE. And they are NOT endorsed by the BBB. But say they are. The "subs", the moving company "All Service Movers" came and they were friendly. They took 6 hours to pack up our stuff very carefully. They did a great job. They have nothing to do with Liberty. ;) However, because of the late start time, our NEW HOME OWNERS had to start moving in as well. It was ridiculously embarassing and such an emotional drain! We finally sent the movers off. We actually pulled our TV, documents, and computer as we were worried we wouldn't see them again.. It was so emotionally wearing. From not knowing at all IF they would come at all, and WHEN, and to entertain and FUND a family of SIX, including two grandparents there to help was DRAINING. MOVING SHOULDN'T BE THIS HARD. I would have loved a phone call or someone saying "sorry", or even a "don't worry they will be there tomorrow". No customer service. NOTHING. Kevin did call a few weeks later after we had called over and over to complain. I know the company was SO sick of us. He is the "moving manager". He heard our complaints and did take a little money off because of the unplanned hotel stay we had to book. On the delivery end, we had July 17th as the date to have our stuff delivered to Nashville (from Seattle). The contract says it can be any day within a 20 day window. So I figured I should plan for it being the worse-case scenario. Because that's normal with them.. The movers came a week after our planned delivery date. Happily surprised it wasn't later.Again, the communication was SO poor. Kevin would respond to an email a few days later with vague statements like, "your truck hasn't been assigned yet". The guy ACTUALLY driving the truck (a driver NOT with Liberty, but just assigned to drive the moving truck) was very nice and called the day before he delivered.He showed up at 5:30pm (a few hours after he said). He couldn't lift anything because he was injured, but had his co-driver and two guys he had found from CraigsList to help. So three guys total to move our 4-bedroom home. My husband did a TON of the moving, including myself. It was getting late and we just wanted to be done. They did a fine job and were nice. Next year when we move, there is NO WAY I WOULD EVER USE LIBERTY AGAIN. The price you put on SANITY during an already stressful move is PRICELESS. I would pay ANY price to not put my family through that stress again. If they want to keep customers, they need to run their company better by being honest about exactly what their company is (a broker), how much things will be, realistic about their timelines, and they need to pick up the phone to call when they are running late, and to pick up the phone when the customer calls. Simple.

Service cost: $5500

This review is about our experience so far which does not include delivery yet- based on what we have seen up to this point, all we can hope for is that our stuff reaches us ok. The foreman/driver, Simon Jill ( that's what he claimed his full name was), was extremely unprofessional, rude, and pulled off the classic bait and switch. At 10:30pm, when one truck was loaded up, he told us we had to pay more for the remaining stuff or they could leave it behind or unload the first truck as well. He was loud, belligerant and downright dangerous when we refused, whcih forced us to complete the remainder oft he transaction with the police present. Do not believe the estimator! You can count on paying double of the estimate with this company. More to come on the remainder of our experience, as we will soon figure out their customer service levels and delivery condition of the items. We are also scared about what this driver, Simon, could do to our precious cargo, many of which are irreplaceable.

Service cost: $7900

 
Alliance Moving Services are brokers (which we didn't know initially) who charged us $690 via credit card & a balance of $2,200 for our move from CA to TX. After finding out they are brokers, Kyler Rieloff assured me that they only use reputable companies, and hired Liberty Relocation for the job. I told Kyle that we wanted our things on July 5th but he said that it will take 4 to 10 days for our things to arrive so pack a few items. I told him it was imperative that we get our things since we had a newborn baby!
Latasha from the company called & said they would arrive on 7/3/14 at 8:00 a.m. & it will take 3 to 4 hours, so I scheduled for the utilities to be shut off at 2 p.m. and made hotel reservations for Arizona that evening. They arrived in a Penske truck at 6 p.m., and did not finish the move until well after 2 a.m.! By the way, the main guy named Nir brought along two other guys who he seemed to pick up from Home Depot along with that truck! Needless to say we had to make other hotel arrangements which also caused us to move into our new TX place a day late.
We waited an ENTIRE 31 days for our things to arrive! I read numerous reviews on the company which caused me to have a nightmare - literally! We were able to borrow an air mattress but baby's are at a higher risk of SIDS when they don't sleep in their own beds! I could not believe this company could be so cold knowing an infant was in the house & didn't care he didn't have anything! Of course calling didn't make a difference. Latasha claimed she put a "rush" on it then transfered me to Andrea who claimed the same but this confused me because Latasha has a Washington area code and Andrea a Colorado one, plus Andrea's voicemail says, "All Service Movers." Anyway, Alex the truck driver arrived late Sunday evening with no help, so he hired my husband & paid him $60 for 2 1/2 hours & my son worked those hours for free! I thought that was pretty cheap since we paid him over $1200 upfront (which he demanded to keep the postal money order receipts in fear we would put a stop payment on it), but Alex said that he only pays the guys who stand in front of Home Depot $12 per hour/$60 max!
Alex had us sign a receipt up front claiming our things appeared to be in good condition but this was before he unloaded! He said it was the only receipt we would get but he would go over lost/stolen/damaged items which he didn't! Alex took off with a mattress still outdoors & everything didn't get assembled! But like the other complaints, we had lost/stolen & damaged items:
We believe my husband's hand weights were stolen because they were loosely carried on the truck. We had two bookcases; one small & large. We were given the small one but not the large; however, we were given the shelves to the big one & not the small! Our Entertainment Center in EXCELLENT condition was mutilated! Alex & my husband took that to the trash ben. And both sets of bedroom furniture plus the baby's bed got nicked/scraped on all corners! Lastly, because they kept our things so long, we had to throw out all meds/vitamins due to the extreme heat in their warehouse. This was determined by all of our decorative candles which melted!
My goal is to get both companies shut down! And whoever license these companies need to be sued themselves! Liberty Relocation shouldn't be allowed to do buisness based on their HORRIFIC complaints & reviews! I will also write my local congress representative because this needs to STOP! We're out of about $1,600 which EXCLUDES the stress & inconvenience this put on our family!!
 
 
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Service cost: $2900