Liberty Relocation, Inc

Liberty Relocation is a JOKE of a moving company. LATE pickup, LATE delivery, OVER charged, DAMAGED items, and LIES from every employee dealt with. The company first guaranteed me a delivery date of two weeks after picking items up which I stressed was vital because I would be out of state after that date. I called two days before the scheduled arrival date and was told my truck was STILL IN HOUSTON. The girl on the phone said she would look into why this happened and said her manager (Bryan?) would give me a call back. NO CALL BACK. Frustratedly had to call again and again just to be told excuses of payment issues, other deliveries and various LIES. Long story short, they FINALLY showed up demanding cash on the spot (SKETCHY MUCH?) and a bunch of my items were BROKEN. It took over a month for my claim to go through and the reimbursement was NOTHING compared to all the damages. WORST SERVICE EVER AND WILL NEVER RECOMMEND. I hope your whole operation is shut down forever.  .

Service cost: $2000

I was searching for a good, affordable and reliable moving company for my move. My cousin josh told me about liberty relocation this was a company he use to work for. I called liberty relocation and talked with a sales rep by the name of Joel. After speaking with Joel, he made me feel like my items was in good hands, so I hired liberty relocation. When the movers got there I just know that the price was going to go up a lot but it didn't (thanks to Joel) and the price stayed within my budget and the movers completed the move perfectly within the time frame Joel told me. I tried my best to find some mistakes in this move, but I was undone when liberty relocation did my move. Excellent work! Thank you, Liberty Relocation.

Service cost: $3260

First thing, their sales people are completely disconnected with the actual functional team. We delt with sales person who assured us that all the furniture was taken into account. Infact he added two big furniture items to compensate for any extra item if we had. but when the packing team arrived, they started counting each stuff by list and telling it is more than listed, and continuous argument in the end to realize we were accurate and only a couple of feet more for which we were ready to pay and paid too. secondly, they came to pick in a small truck and when delivered they brought in a full size truck and charged us USD 350 for getting the items in a small truck. well paying for small truck was ok, but we wanted customerservice to explain why were be being chaged, when we contacted the customer service it was most disrespective I have ever experienced. when we called the customer service to discuss this the guy said" just 1 minute either you take your items or we will leave it in storage and go"  no discussions a sort of threatning.  althoguh the stuff reached safely for which I will creidt the driver he, was very polite and responsible. But other then that doing business with the company is straight NO.

Service cost: $2200

 
Alliance Moving Services are brokers (which we didn't know initially) who charged us $690 via credit card & a balance of $2,200 for our move from CA to TX. After finding out they are brokers, Kyler Rieloff assured me that they only use reputable companies, and hired Liberty Relocation for the job. I told Kyle that we wanted our things on July 5th but he said that it will take 4 to 10 days for our things to arrive so pack a few items. I told him it was imperative that we get our things since we had a newborn baby!
Latasha from the company called & said they would arrive on 7/3/14 at 8:00 a.m. & it will take 3 to 4 hours, so I scheduled for the utilities to be shut off at 2 p.m. and made hotel reservations for Arizona that evening. They arrived in a Penske truck at 6 p.m., and did not finish the move until well after 2 a.m.! By the way, the main guy named Nir brought along two other guys who he seemed to pick up from Home Depot along with that truck! Needless to say we had to make other hotel arrangements which also caused us to move into our new TX place a day late.
We waited an ENTIRE 31 days for our things to arrive! I read numerous reviews on the company which caused me to have a nightmare - literally! We were able to borrow an air mattress but baby's are at a higher risk of SIDS when they don't sleep in their own beds! I could not believe this company could be so cold knowing an infant was in the house & didn't care he didn't have anything! Of course calling didn't make a difference. Latasha claimed she put a "rush" on it then transfered me to Andrea who claimed the same but this confused me because Latasha has a Washington area code and Andrea a Colorado one, plus Andrea's voicemail says, "All Service Movers." Anyway, Alex the truck driver arrived late Sunday evening with no help, so he hired my husband & paid him $60 for 2 1/2 hours & my son worked those hours for free! I thought that was pretty cheap since we paid him over $1200 upfront (which he demanded to keep the postal money order receipts in fear we would put a stop payment on it), but Alex said that he only pays the guys who stand in front of Home Depot $12 per hour/$60 max!
Alex had us sign a receipt up front claiming our things appeared to be in good condition but this was before he unloaded! He said it was the only receipt we would get but he would go over lost/stolen/damaged items which he didn't! Alex took off with a mattress still outdoors & everything didn't get assembled! But like the other complaints, we had lost/stolen & damaged items:
We believe my husband's hand weights were stolen because they were loosely carried on the truck. We had two bookcases; one small & large. We were given the small one but not the large; however, we were given the shelves to the big one & not the small! Our Entertainment Center in EXCELLENT condition was mutilated! Alex & my husband took that to the trash ben. And both sets of bedroom furniture plus the baby's bed got nicked/scraped on all corners! Lastly, because they kept our things so long, we had to throw out all meds/vitamins due to the extreme heat in their warehouse. This was determined by all of our decorative candles which melted!
My goal is to get both companies shut down! And whoever license these companies need to be sued themselves! Liberty Relocation shouldn't be allowed to do buisness based on their HORRIFIC complaints & reviews! I will also write my local congress representative because this needs to STOP! We're out of about $1,600 which EXCLUDES the stress & inconvenience this put on our family!!
 
 
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Service cost: $2900

Original price quote was $1,674 for a one bedroom apartment with 286 cu ft. Price actually charged at time of pick up on June 30th was $1,675 based on 300 cu. ft.   $150 in parking materials (even though it says they are free on the form), for a total of $1,825. July 3rd I received a call from Lupe stated the foreman "was confused" and "made a mistake" and they were sending me an "updated" invoice reflecting 450 cu. ft. and a new total bill of $2,299.88.
 
After calls back and forth for a week with no resolve, I was told Lupe no longer worked there and got no clarification on the updated charges. When I called back again last week, Lupe answered the phone!! I also got put though to a company called Major League Van Lines. When I asked about this, the customer service rep told me National is a BROKER contrary to the lies the sales rep Justin was telling me about National being a "family owned, non-broker company." 
 
My first day for available delivery was July 13th. I was told at first that my items would be delivered Aug. 4-5th (22 days after my first available). No truck. I was then told I could expect the driver August 7-8th. No truck arrived. As of August 10th, I still don't have my stuff and I have no confirmation of when the truck will arrive. They have been in possession of my stuff for 45 days, and are 29 days past my "first available for delivery date." 
 
*UPDATE*
 
I received a nasty phone call from "Stan" the owner, STANISLAV SKRIBNIK. Today he claimed that he will be sending me an "updated invoice" for $800 that would need to be paid in cash upon delivery of my items. My binding Bill of Lading contract claims that I owe $469. If that's not extortion, I don't know what is.
 
This company is a sham. Also doing business in other states under different names to run from bad reviews and the state of WA (under the name Liberty Relocation) denying them a business license because of FRAUD!! 
 
National Moving Systems
American Moving Systems
Liberty Relocation (F rating on BBB)
S.T.S.K ENTERPRISES INC
RELOCATION SOLUTION SYSTEMS
Pacific Union Van Line
 
 
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Service cost: $2299