Liberty Relocation, Inc

I was quoted about $3400 and the move ended up costing over $6000.  I went with this comany rather than one of the big names like Mayflower because we were going to have 2 dogs and a cat in the car with us on the move from Houston to New Mexico.  We did not want the added cost of kenneling and I was told that the dispatcher said the move would happen in 3 or 4 days.  We arrived at our location a good 5 days before the movers did; in fact when we got here they were STILL in Houston!  We ended up having to pay for a hotel that accepted pets for a week, and the cost and inconvenience of this was not appreciated.  Many items arrived damaged.  Our expensive king-sized wooden bed had missing pieces and others that were broken, making it unusable.  Several other items (including an almost-new wooden chest) were damaged.  Our large toolbox was "missing", although the vise grips that were in the toolbox ended up in one of our boxes.  The guys who picked us up did a good job; the guys who unloaded us did a good job.  THe problem is, our things were moved from the original truck to another one in Houston, and THOSE people did a HORRIBLE job.  They took items we paid to have packed professionally, removed the blankets and wrappings and threw several things into a box together.  Everything in there was broken, including an expensive gem globe and all but one of our lamps. The option you have for filing a claim is inadequate.  I blame myself, however, for signing papers that give me the option of getting only sixty cents per pound.  We will very likely never move again, but if we do we certainly would not use this company.

Service cost: $6000

First as most say the Costumer service at the begining was great with Nigel, Now comes the truth about this comapny.
 
I have not mentioned that I have moved 3 times from overseas and ineterstate and never , NEVER has anything happened to valued merchandise.
 
First Nigel gave me aquote, then the driver gave the real amount I was missing some objects I did not mention, upto here all is fine and agreeable.
 
two weeks later I tell them to ship the household goods, they arrive early which is fine. But right then I am told that the price is another of course there is nothing to do because otherwise they do not unload your households.
 
The dilema comes when they deliver, I thought all boxes were brought.
1- a marble table top 1" thick broken,
2- dining table made with durable wood broken
3 - 4 old Delft plates broken into pieces.
4 - most glass items broken
5 - missing two boxes with Delft bowls and other costly Items
6- Driver put a hole on the night stand and said it was a memory of the move.
Missing department does not call .
 
in short this is my worst experience ever o a move, I highly would ask you to not give this company any of your household goods specially if they are valuable they will loose it or brake it or dissapear them for you.
This moving company has no responsability at all and they treat your cargo as a Joke.
 
Pay a little bit more or I should say use a repoutable company not them.
 
 .

Service cost: $2900

This company stole my goods and won't return it. So I did some extensive research on this corporation. Found out that they changed their name in order to boost their ratings and business. The previous name had such a awful reputation that they had to start over. The thing is, the name changed but the owners and management didn't. So you are still getting really bad business from really bad people. Here are some titles:

Principal: Mr Stanislav Skribnik (President)
Mr. Kevin Dixon (Moving Manager)

Hours of Operation
Monday - Friday 9am - 5pm

Alternate Business Names
S T S K Enterprises Inc.

Service cost: $4385

Full Disclosure: I didn't research Liberty in advance of this move because thier BBB rating was good and they offered a competitive quote.  In the beginning everythign was fine, they came the day they said they would and estimated it would only take them a week to 10 days to get our 2-bedroom apt stuff from Seattle, WA to Los Angeles, CA.  They said it could take as long as 14 days and to wait for a call from the driver.  We called them 13 days after the pick-up only to find out our stuff was not on ANY truck and was sitting in a warehouse in Seattle all this time.  Angry, we asked why, they said they didn't have our new address in CA. So we asked why didn't you call us to ask us for it because we gave it to the pick-up movers and they had no answer other than they were inundated with CA jobs the past 2 weeks. So stuff goes on truck and is supposed to show up in 3-4 days, driver calls and says he broke down in Northern California.  Great, we wait another 3 days for them to get that fixed and arrive. 
After stating they would come at 9am, 3-5pm, then 9pm..they call and ask if they can come delivery at 10pm on a Thursday night.  We tell them no, we have no access to the loading are of apt. complex at that time so they come the next morning at 6:45a-7a.  Again, very difficult to coordinate  thier entrance in our limited access loading area last minute. Our interactions with thier workers were all fine.professional but the state our stuff is in is pretty bad.
They left someone else's box with us (someone moving to AZ), we're missing part of our bed frame (metal slats), we wrote fragile on many boxes that seemed to have been handled by a gorilla.  I now have a broken plates, art glass, framed diploma (also got wet from broken) snowglobe/sentimenal objects, an armoire panel cracked, desk drawer broken and somehow part of a very hardwood TV stand drawer was ripped off. 
Overall the stuff we labeled fragile they disregarded. One of the guys that helped move us in looked like he was going to have a heart attack pushing a dresser up our stairs.  We would had been completely fine with them taking extra days to get down here if none of our stuff was broken.  Now we are very sad we hired them and paid nearly $3,000 for a bunch of broken furniture and senimental items that all could've been prevented had they truly handled our labeled fragile items with care.

Service cost: $3000

My basement was flooded and I had to get out of there quickly so I could temporarily relocate while repairs were done on our house. We knew it would take about 4-6 months so we had to store a lot of our belongings with you. It was tricky because the process spanned two seasons and we didn't know what to take and what to store. It helped a lot to talk it out with your consultant. She was very practical and down to earth. Though it was a local move, it was majorly uprooting, in that we were in a strange place, living out of suitcases and boxes. Thanks for your expert help and also your sense of humor-that helped us get through!

Service cost: $3100

I called Liberty Relocation in order to schedule my move from Phoenix, AZ to Chicago, IL.  Little did I know that after speaking with the sales rep on the phone that would be the last time I would deal with Liberty Relocation.  The farmed my move out to what I can tell was two or three different companies.  When I spoke with Anthony in dispatch he stated that he was sending two movers to my house.  I told Anthony I was concerned that was not enough men in order to complete the move.  He assured me they do this all the time and it would be four to five hours tops.  I then made arrangements to transfer keys of the house to the new owners based on Anthony's estimate of time.  The next day the movers showed up and it took thirteen hours for them to complete the load up.  The new owners were literally at the house waiting for us to get out.  As I left most of my stuff was still sitting in my front yard waiting to be loaded on the truck.  This was also after I watched the mover pull away in the truck to go to the bank(is this necessary during my move to run a personal errand?) as he pulled away the back of the truck swung over and hit some of my items that were leaning against it.  When it comes time to sign the paperwork all of the paperwork says Great American Moving and Storage.  The movers estimate was also almost twice what I was quoted over the phone.  The explanation was I had a lot more stuff than they thought, well is that my fault or the person who is asking me what I have over the phone.  He asked questions and I answered them.  The goal is clearly to give a low ball quote and then once they get your items on the truck and can hold them hostage they jack up the price. I received a call from the truck driver whose name is Anthony.  He called on Thursday December 27 and told me he would be at my new apartment at 10:30 am on Saturday December 29.  We made arrangements to get to Chicago and be there at the apartment on that date and time.  As we waited Anthony didn't show up.  He finally called about 2:30pm and stated that his truck had broken down and that he told someone at the moving company to call and let us know on Friday December 28.  We never received any kind of call from the company on Friday December 28.  Because of this company's irresponsibility I was stuck in chicago and forced to get a hotel for the weekend, as well as pay for all my meals as we had to eat out every meal.  Had someone called me as Anthony stated they should have, I would have been able to wait to get to Chicago until Dec 31 when my possessions actually arrived. Additionally every time I called and spoke with the manager of the dispatch whose name was also Anthony, and when I had to call the GM whose name was Michael, they said they were with West Coast Movers, which would be the third company I had heard of during this move.  The driver Anthony said he was also with a different company which name I cannot recall.  This was absolutely without doubt the worst experience I have ever had with any company.

Service cost: $4000

I scheduled my move a whole month in advance with another mover that bailed out on me. . Imagine my frustration!  I happened to keep the list of movers that contacted me and gave me quotes. So I decided to call  Kevin back from Liberty Relocation even though at first I thought their prices were a bit high. Kevin was very helpful and made me feel very relaxed and hopeful he scheduled my move for 3 days later. On the day of the move the crew showed up this time They quickly took everything apart, wrapped and loaded my stuff and even disposed of some loose trash at the end. The foreman also helped fix my window screen.Liberty Relocation has integrity and upholds their staff to high standards. They show up on time, and even help you out when you don't know what to do. I would highly recommend this movers, and you should definitely Go with them if you're moving!

Service cost: $5200

It's never fun to move, but in this case the crew at Liberty Relocation really made it stress free. The three moving guys gave us great upbeat customer service and really hustled. They were super professional and very nice and patient. I did not have to worry abut anything during the move. After going through all the reviews on the net I feel that all of the info in form of reviews holds weight as I experienced it when I had them take our move on. They are not only hard working fellows but were also very careful with our belongings. They made sure the furniture and boxes were all  placed where we wanted it before they left. Their sense of humor helped us through a day we had dreaded. Thanks Liberty Relocation for such a pleasant experience.

Service cost: $3140

When I needed to move from TX to OH I had hired a different mover. They called and told me they were unable to make the pickup and I was stuck with no mover and had to be out of my apartment THAT day. I had to hire another company. I had recieved a few emails from Liberty Relocation several weeks before my move and decided to give them a call. Luckily, they had a truck in my area and were able to do the pickup for me the next day. I was so relieved! The day of the move, I was so happy that I chose them. The service is top notch and the movers are very professional and experienced. I am satisfied and will move with them again next year. They really saved me. Thank you!

Service cost: $3157